Manuals / Lenovo / Computer Equipment / Laptop

Lenovo 24384KU, W530, T530i Getting support, Before you contact Lenovo, Getting help and service

Models: 243858U 24384KU T530 T530i W530

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Chapter 11. Getting support

Chapter 11. Getting support

This chapter provides information about getting help and support from Lenovo.

•“Before you contact Lenovo” on page 157

•“Getting help and service” on page 157

•“Purchasing additional services” on page 159

Before you contact Lenovo

Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Web site.

Registering your computer

Register your computer with Lenovo. For more information, see “Registering your computer” on page 21.

Downloading system updates

Downloading updated software might resolve problems you experience with your computer.

To download updated software, go to the following Web site and follow the instructions on the screen: http://www.lenovo.com/support

Recording information

Before you talk to a Lenovo representative, record the following important information about your computer.

Recording problem symptoms and details

Collect the answers to the questions below before you call for help. Then, you will be able to get help as quickly as possible.

•What is the problem? Is it continuous or intermittent?

•Is there an error message? What is the error code, if any?

•What operating system are you using? Which version?

•Which software programs were running at the time of the problem?

•Can the problem be reproduced? If so, how?

Recording system information

The serial number label is on the bottom of your computer. Record the machine type and the serial number.

•What is the name of your Lenovo product?

•What is the machine type?

•What is the serial number?

Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

© Copyright Lenovo 2012

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Lenovo 24384KU, W530, T530i Getting support, Before you contact Lenovo, Getting help and service, Registering your computer

Contents

ThinkPad T530, T530i, and W530 User Guide“Important safety information” on page Appendix E “Notices” on page Safety, Warranty, and Setup Guide Regulatory NoticeChapter 2. Using your computer ContentsChapter 5. Recovery overview Read this firstChapter 9. Preventing problems Chapter 8. Advanced configurationChapter 10. Troubleshooting computer problemsAppendix C. ENERGY STAR model information Appendix B. WEEE and recycling statementsAppendix D. Restriction of Hazardous Substances Directive RoHS Appendix E. Noticesiv User Guide Read this first Protect yourself from the heat generated by the ac power adapterProtect yourself from the heat that your computer generates Prevent your computer from getting wetProtect your computer and data when moving it Important safety informationHandle your computer gently Carry your computer carefullyConditions that require immediate action Safety guidelinesService and upgrades DANGER Power cords and power adaptersHazardous moving parts. Keep fingers and other body parts away Extension cords and related devices Power supply statementPlugs and outlets DANGERRechargeable battery notice General battery noticeReplace only with a battery of the type recommended by Lenovo Keep the battery pack away from fireKeep it away from children Do not drop the battery pack Lithium coin cell battery noticeDANGER Danger of explosion if battery is incorrectly replaced Dispose of the battery as required by local ordinances or regulationsAirflow temperatures into the computer should not exceed 35C 95F Electrical current safety informationKeep the cover closed whenever the computer is plugged in Regularly inspect the outside of the computer for dust accumulationLaser compliance statement Using headphones or earphonesLiquid crystal display LCD notice DANGERDANGER Additional safety informationNotice for users in the U.S.A Front view Locating computer controls, connectors, and indicatorsChapter 1. Product overview Integrated camera on some models Power buttonThinkLight light Built-in microphonesBluetooth card on some models PCI Express Mini Card slot for wireless LAN cardMemory-upgrade slot Volume control buttonsRight-side view Ethernet connectorSecurity keyhole Serial Ultrabay Enhanced bayCombo audio jack Left-side viewMedia card reader slot ExpressCard slotVideo graphics array VGA connector Mini DisplayPort connectorUSB 3.0 connectors USB 2.0 connectorDocking station connector BatteryBottom view SIM card slotAlways On USB connector Status indicatorsPower jack Rear viewPower status indicators System-status indicatorsWireless LAN/WAN/Bluetooth status indicator Device access status indicatorBattery status indicator Sleep status indicatorColor sensor status indicator for some models Locating important product informationFCC ID and IC Certification number label Machine type and model labelCertificate of Authenticity label FeaturesProcessor MemoryStorage device System performance featureLCD unit KeyboardWireless features SpecificationsPower source ac power adapter Battery packLenovo programs Accessing Lenovo programs on the Windows 7 operating systemAccessing Lenovo programs from the Lenovo ThinkVantage Tools program Table 2. Programs in Control Panel Accessing Lenovo programs from Control PanelTable 1. Programs in the Lenovo ThinkVantage Tools program continued An introduction to Lenovo programs Accessing Lenovo programs on the Windows 8 operating systemAccess Connections GPS Enabler Client Security SolutionLenovo Mobile Access Lenovo SettingsPower Manager Password ManagerRecovery Media Rescue and Recovery20 User Guide Frequently asked questions Chapter 2. Using your computerRegistering your computer Can I get my user guide in another language?Getting connected in different locations is a challenge? On the go and need to use battery power more effectively?Need to give presentations or attach an external monitor often? Need to attach or replace a device?Switching a display output location Fn+F7 Power conservation Fn+F4Special keys and buttons Function key combinationsEnabling or disabling the wireless features Fn+F5 Volume and mute buttonsChanging the camera and audio settings Fn+F6 Adjusting the brightness level of the computer displaySetting the microphone mute button on the Windows 7 operating system Speaker mute button Volume control button Microphone mute buttonSetting the volume Windows key Using the UltraNav pointing deviceChanging the UltraNav pointing device settings Customizing the settings of the TrackPoint pointing device Using the TrackPoint pointing device1. Go to Control Panel and click Hardware and Sound Mouse UltraNav Changing the capDisabling the UltraNav pointing device and using an external mouse Using the touch padCustomizing the touch pad 1. Go to Control Panel and click Hardware and Sound Mouse UltraNavChecking battery status Power managementUsing the ac power adapter Adding the UltraNav icon to the system trayMaximizing battery life Charging the batteryConnecting the ac power adapter Tips on using the ac power adapterPower-saving modes Managing your battery powerUnderstanding the power-saving modes Wireless offEnabling the battery alarm on the Windows 7 operating system Handling the battery2. Click the Global Power Settings tab DANGER Do not attempt to disassemble or modify the battery packDo not expose it to excessive heat Do not expose it to water or rain Connecting to the networkDo not short-circuit it Store it in a cool dry place Keep it away from childrenWireless LAN Wireless connectionsTips for using the wireless LAN feature Wireless WANUsing Bluetooth Establishing a wireless connectionTips for using the wireless WAN feature Bluetooth3. Select Send To Bluetooth Devices Checking the wireless network connection statusAccess Connections gauge Access Connections status iconEnabling or disabling the wireless features Changing display settingsAccess Connections wireless status icon Presentations and multimediaConnecting an external monitor Connecting a projector or external displaySetting the external monitor type 5. Click Advanced Settings10. Click Update Driver Using the DVI monitor12. Clear the Show compatible hardware check box Considerations for attaching an external monitorUsing the Mini DisplayPort connector Setting up a presentation3. Select Multiple Displays Considerations for attaching a DVI monitorUsing the NVIDIA Optimus Graphics feature Using the Extend desktop functionUsing the color sensor Considerations for using the Extend desktop functionUsing audio features Using the optical drive Using the integrated cameraUsing an ExpressCard, a flash media card, or a smart card Configuring camera settingsRemoving an ExpressCard, a flash media card, or a smart card Installing an ExpressCard, a flash media card, or a smart card2. Click Hardware and Sound Chapter 2. Using your computer 46 User Guide Ergonomic information Accessibility and comfortChapter 3. You and your computer Comfort Accessibility informationWhat if you are traveling? Questions about vision?Traveling with your computer Travel accessoriesTravel tips Assistive technologiesExtra battery, charged External mouse, if you are accustomed to using one Ethernet cableA quality carrying case that provides adequate cushion and protection External storage devicePasswords and sleep mode Using passwordsTyping passwords Chapter 4. SecurityHard disk passwords Power-on passwordSetting a power-on password 7. Select Power-on PasswordChapter 4. Security Setting a hard disk password7. Select Hard Disk 1 Password Changing or removing a hard disk password Supervisor password7. Select Supervisor Password Setting, changing, or removing a supervisor passwordHard disk security Using Windows BitLocker Drive EncryptionDisk Encryption hard disk drive and Encryption solid-state drive Setting the security chipSetting the security chip LED behavior of the fingerprint reader Using the fingerprint readerEnrolling your fingerprint Logging on to the system Swiping your finger over the reader60 User Guide Setting the fingerprint readerCare for the fingerprint reader Your finger is very dry Your finger is stained with dirt, mud, or oil 62 User Guide Using and understanding firewallsProtecting data against viruses Recovery overview for the Windows 7 operating system Chapter 5. Recovery overviewCreating and using a recovery media Creating recovery mediaPerforming a backup operation Performing backup and recovery operationsUsing recovery media Performing a recovery operation Using the Rescue and Recovery workspace3. Click the Restore your system from a backup icon Rescue files from your hard disk drive or from a backupUsing a rescue medium Creating and using a rescue mediumCreating a rescue medium 66 User GuideReinstalling preinstalled device drivers Reinstalling preinstalled programs and device driversReinstalling preinstalled programs Recovery overview for the Windows 8 operating system Solving recovery problemsResetting your computer to the factory default settings Refreshing your computerPage 70 User Guide Replacing the Ultrabay device Chapter 6. Replacing devicesStatic electricity prevention 72 User Guide Replacing the batteryKeep the battery pack away from fire Replace only with a battery of the type recommended by LenovoDANGER Do not expose it to excessive heat Do not expose it to water or rain74 User Guide Replacing the SIM cardReplacing the hard disk drive or solid-state drive 76 User Guide Chapter 6. Replacing devices 8. Insert the hard disk drive or solid-state drive into the slot9. Slide the hard disk drive or solid-state drive firmly into place Removing the keyboard Replacing the keyboardDANGER 78 User Guide6. Turn the computer over and open the display 5. Remove the screws that secure the keyboardto unlatch the front side of the keyboard. The Chapter 6. Replacing devicesTo install the keyboard, do the following 1. Attach the connector Installing the keyboard2. Insert the new keyboard. Make sure that the rear edges of the keyboard are under the frame 82 User Guide Replacing and installing a memory module2. Close the computer display, and turn it over 84 User Guide 8. Pivot the memory module downward until it snaps into place Checking the total amount of memory installed in your computer Replacing the wireless LAN cardDANGER 86 User Guide6. Remove the screw. The card pops up 7. Remove the card 88 User Guide DANGER Installing and replacing the wireless WAN cardPrerequisites for replacing or installing the wireless WAN card 90 User Guide 5. If a wireless WAN card is already installed, disconnect the cables6. Remove the screw. The card pops up 7. Remove the card 10. Connect the cables to the new wireless WAN card Replace only with a battery of the type recommended by Lenovo Replacing the backup batteryKeep the battery pack away from fire DANGERChapter 6. Replacing devices 7. Reinstall the keyboard. See “Replacing the keyboard” on page8. Reinstall the battery. See “Replacing the battery” on page 94 User Guide Chapter 7. Enhancing your computer Using the Serial Ultrabay Enhanced featureFinding ThinkPad options Performing a hot or a warm swapPerforming a warm swap Installing a secondary hard disk drive3. Insert the hard disk drive with the label facing upward as shown 4. Connect the hard disk drive to its connector5. Close the hard disk drive stopper Chapter 7. Enhancing your computer98 User Guide 5. Close the hard disk drive stopper 100 User Guide Using the extended life batteryTo remove the extended life battery, do the following 102 User Guide ThinkPad port replicators and docking stationsFront view ThinkPad Mini Dock Series 3 and ThinkPad Mini Dock Series 3 with USB104 User Guide ThinkPad Mini Dock Series 3 and ThinkPad Mini Dock Series 3 with USB Rear view106 User Guide Attaching a ThinkPad port replicator or docking station 2. Press and pull the sliding adjuster as shown Detaching a ThinkPad port replicator or docking station Using the system lock key Security featureBefore you begin Chapter 8. Advanced configurationInstalling a new operating system 3. Select UEFI/Legacy Boot Installing the Windows 7 operating systemInstalling the registry patches for Windows Installing the Windows 7 fix modulesInstalling device drivers Installing the Windows 8 operating system2. Select Startup Boot Installing the Windows 8 fix modules3. Click Change display settings 4. Click Advanced Settings ThinkPad Setup8. Click Update Driver 6. Click PropertiesMain menu Config menuThe following table lists the Config menu items Table 6. Config menu items continued 118 User Guide Table 6. Config menu items continuedMenu item Table 6. Config menu items continuedEnabled Table 6. Config menu items continuedDisabled EnabledMenu item Table 6. Config menu items continuedSecurity menu Date and time menuTable 7. Security menu items 124 User Guide Enable or disable the following Security ReportingTable 7. Security menu items continued Menu item Table 7. Security menu items continuedTable 7. Security menu items continued Startup menube re-established along with the original signature 126 User GuideSelect the boot device when the system Changing the startup sequenceenabled, the network administrator can See “Changing the startup sequence” onRestart menu Using system management Updating your system UEFI BIOSPreboot eXecution Environment System managementNetwork Boot sequence Setting management featuresAsset ID EEPROM Wake on LANYour computer must be started over the LAN Flash updateYour computer must be engaged in a Preboot eXecution Environment PXE 132 User Guide General tips for preventing problems Chapter 9. Preventing problemsGetting the latest drivers from the Web site Getting the latest drivers using System UpdateMaking sure device drivers are current Taking care of your computer Be careful about where and how you workBe gentle with your computer Carry your computer properlyTake care in setting passwords Cleaning the cover of your computerRegister your computer Be sure not to modify your computerCleaning your computer display Cleaning your computer keyboard138 User Guide Diagnosing problems Chapter 10. Troubleshooting computer problemsTroubleshooting Computer stops respondingIf you spill something on your computer Error messagesSpills on the keyboard Chapter 10. Troubleshooting computer problems 142 User Guide Errors without messagesMemory module problems Beep errorsNetworking problems Ethernet problemsSolution A wireless LAN problemSolution A wireless WAN problem Problems with the keyboard and other pointing devicesBluetooth problems UltraNav pointing device problemsKeyboard problems Problems with the display and multimedia devicesComputer screen problems 4. Click Advanced SettingsExternal monitor problems 4. Double-click Sound, video and game controllers Audio problems2. Click the Realtek HD Audio Manager icon 5. Click Advanced SettingsFingerprint reader problems An ac power adapter problem Battery and power problemsBattery problems Startup problems Power problemsA power button problem Sleep and hibernation problems Hard disk drive problems Problems with drives and other storage devicesA solid-state drive problem Optical drive problemsA USB problem A software problemProblems with ports and connectors A docking station or port replicator problem 156 User Guide Downloading system updates Getting help and serviceRecording problem symptoms and details Chapter 11. Getting supportCalling Lenovo Using diagnostic programsLenovo support Web site Telephone numbers Purchasing additional services160 User Guide Appendix A. Regulatory information Wireless related informationWireless interoperability Usage environment and your health Location of the UltraConnect wireless antennasWireless LAN antenna Main Wireless WAN antenna Main Export classification notice Locating wireless regulatory noticesElectronic emissions notices Federal Communications Commission Declaration of ConformityDeutschland German Class B compliance statementDeutschsprachiger EU Hinweis Korea Class B compliance statement Lenovo product service information for TaiwanJapan VCCI Class B compliance statement Appendix A. Regulatory information166 User Guide Appendix B. WEEE and recycling statements Battery recycling information for JapanImportant WEEE information Collecting and recycling a disused Lenovo computer or monitorBattery recycling information for Taiwan Battery recycling information for BrazilBattery recycling information for European Union Disposing of disused battery packs from Lenovo notebook computersAppendix B. WEEE and recycling statements Battery recycling information for United States and Canada170 User Guide 2. Click Hardware and Sound Device Manager Appendix C. ENERGY STAR model information7. Click OK 5. Click the Power Management tab6. Clear the Allow this device to wake the computer check box Ukraine RoHS Appendix D. Restriction of Hazardous Substances Directive RoHSChina RoHS Turkish RoHS RoHS compliant as per E-Waste Management & Handling Rules India RoHSMorrisville, NC U.S.A Attention Lenovo Director of Licensing Appendix E. NoticesLenovo United States, Inc 1009 Think Place - Building One Trademarks Page 1P P/N Part Number Printed in