4. Customer Carry-In or Mail-In Service
You will deliver or mail as your Service Provider specifies (prepaid unless
specified otherwise) the failing Machine suitably packaged to a designated
location. After the Machine has been repaired or exchanged, it will be
made available for your collection or, for Mail-in Service, the Machine will
be returned to you at Lenovo’s expense, unless your Service Provider
specifies otherwise. You are responsible for the subsequent installation and
verification of the Machine.
5. CRU and On-site Service
This type of Warranty Service is a combination of Type 1 and Type 2 (see
above).
6. CRU and Courier or Depot Service
This type of Warranty Service is a combination of Type 1 and Type 3 (see
above).
7. CRU and Customer Carry-In or Mail-In Service
This type of Warranty Service is a combination of Type 1 and Type 4 (see
above).
When a 5, 6 or 7 type of warranty service is listed, your Service Provider
will determine which type of warranty service is appropriate for the repair.
* This type of service is called ThinkPad EasyServ or EasyServ in some
countries.
To obtain warranty service contact a Service Provider. In Canada or the
United States, call 1-800-IBM-SERV (426-7378). In other countries, see the
telephone numbers below.
Worldwide telephone list
Phone numbers are subject to change without notice. For the most current
phone numbers, go to http://www.lenovo.com/think/support and click
Support phone list.
Country or Region Telephone Number
Africa Africa: +44 (0)1475 555 055
South Africa: +27 11 3028888 and 0800110756
Central Africa: Contact the nearest IBM Business Partner
Argentina 0800-666-0011 (Spanish)
Australia 131-426 (English)
Austria +43-1-24592-5901 (30 day up and running support)
01-211-454-610 (Warranty service and support)
(German)
72 ThinkPad
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Z60t and Z60m Series Service and Troubleshooting Guide