Lexmark 30G0200 Solving printing problems

Solving printing problems

Multiple‑language PDFs do not print

The documents contain unavailable fonts.

1Open the document you want to print in Adobe Acrobat.

2Click the printer icon.

The Print dialog appears.

3Select Print as image.

4Click OK.

Error message about reading USB drive appears

Make sure the USB drive is supported. For information regarding t ested and approved USB flash memory devices, visit

the Lexmark Web site at www.lexmark.com.

Jobs do not print

These are possible solutions. Try one or more of the following:

MAKE SURE THE PRINTER IS READY TO PRINT

Make sure Ready or Power Saver appears on the display before sending a job to print.

CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL

Remove the stack of paper from the standard exit bin.

CHECK TO SEE IF THE PAPER TRAY IS EMPTY

Load paper in the tray.

MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED

•Verify that you are using the correct printer software.

•If you are using a USB port, make sure you are running a supported operating syst em and using compatible printer

software.

MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING

•Make sure the internal print server is properly installed and that the printer is connected to the network.

•Print a network setup page and check that the status shows Connected. If the status is Not Connected, check the

network cables, and then try printing the network setup pag e again. Contact your system support person to make

sure the network is functioning correctly.

Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com.

Troubleshooting 178

Contents

Main Contents Loading paper and specialty media............................................................51 Paper and specialty media guidelines.........................................................66 Understanding printer menus....................................................................95 Understanding printer messages..............................................................146 Page Page Safety information Page Learning about the printer Finding information about the printer Setup information Help Customer support Printer configurations Basic model Fully configured model Page Selecting a location for the prin ter Understanding the printer control panel Page Additional printer setup Installing internal options Available internal optio ns Accessing the system board to install internal options Page Installing a memory card 2 3 Installing a flash memory or firmware card 2 3 Page Installing an Internal Solutions Port 2 3 Page Page Page Page Page 13 Installing a printer hard disk 2 Page Page Page Installing hardware options Order of installation Installing paper drawers Removing an optional drawer Installing an optional duplex unit (T650 only) Removing an optional duplex unit Attaching cables Verifying printer setup Printing a menu settings page Printing a network setup page Setting up the printer s oftware Installing printer software Updating available options in the printer driver Setting up wireless prin ting Information you will need to set up the printer on a wireless network Installing the printer on a wireless network (Windows) Installing the printer on a wireless network (Macintosh) Page Page Installing the printer on a wired network Page Page Changing port settings after installing a new network Internal Solutions Port Page Setting up serial print ing Page Loading paper and specialty media Setting the Paper Size and Paper Type Configuring Univers al paper settings Specify a unit of measurement Specify the paper height and w idth Loading the standard or optional 250sheet or 550sheet tray Page Page Page Page Page LETTERHEAD Page Page LETTERHEAD LETTERHEAD Loading the envelope feeder 5 6 7 8 Linking and unlinking trays Linking trays Unlinking trays Linking exit bins Changing a Custom Type <x> name Page Paper and specialty media guidelines Paper guidelines Paper characteristics Weight Curl Unacceptable paper Selecting paper Selecting preprinted forms and letterhead Using recycled paper 3 Storing paper Supported paper siz es, types, and weights Paper sizes supported by the printer Paper and specialty media guidelines 70 Paper types and weights supported by the printer Paper types and weights supported by the output bins Page Printing Printing a document Printing on specialty media Tips on using letterhead Tips on using transparencies Tips on using envelopes Tips on using labels Tips on using card stock Printing confidential and other held jobs Holding jobs in the printer Printing confidential and other held jobs Page Printing from a flash drive Printing information pages Printing a font sample list Printing a directory list Printing the print quality test pages Canceling a print job Canceling a print job from the printer control panel Canceling a print job from the computer Page Clearing jams Avoiding jams Paper tray recommendations Paper recommendations Envelope recommendations Understanding jam numbers and locations 200 and 201 paper jams 1 2 3 202 and 203 paper jams 230 paper jam Rear paper jams Page Front paper jams 231239 paper jams (optional external duplex unit) Rear paper jams Front paper jams 241245 paper jams 250 paper jam 260 paper jam 271279 paper jams 280 paper jams Page Page Page Understanding printer menus Understanding printer menus 95 Menus list A number of menus are available to make it easy for you to change printer settings: Paper menu Default Source menu Paper Size/Type menu Page Configure MP menu Envelope Enhance Understanding printer menus 100 The envelope conditioner significantly reduces the wrinkling of some envelopes. Substitute Size menu Page Paper Weight menu Paper Loading menu Understanding printer menus 104 Page Custom Types menu Understanding printer menus 106 Universal Setup menu Bin Setup menu Reports menu Understanding printer menus 109 Network/Ports menu Active NIC menu Standard Network or Network <x> menus Note: Only active ports appear in this menu; all inactive ports are omitted. Page Understanding printer menus 111 Network Reports menu Network Card menu Network/Ports > Standard Network or Network <x> > Std Network Setup or Net <x> Setup > Network Card Understanding printer menus 112 TCP/IP menu Network/Ports > Standard Network or Network <x> > Std Network Setup or Net <x> Setup > TCP/IP IPv6 menu Understanding printer menus 113 Network/Ports > Standard Network or Network <x> > Std Network Setup or Net <x> Setup > IPv6 Wireless menu Network/Ports > Network <x> > Net <x> Setup > Wireless AppleTalk menu Network/Ports > Standard Network or Network <x> > Std Network Setup or Net <x> Setup > AppleTalk NetWare menu Network/Ports > Standard Network or Network <x> > Std Network Setup or Net <x> Setup > NetWare LexLink menu Understanding printer menus 115 Network/Ports > Standard Network or Network <x> > Std Network Setup or Net <x> Setup > LexLink menu Standard USB menu Parallel <x> menu Page Understanding printer menus 119 Serial <x> menu This menu appears only if an optional serial card is installed. Page SMTP Setup menu Understanding printer menus 122 Use the following menu to configure the SMTP server. Security menu Miscellaneous menu Confidential Print menu Disk Wiping menu Security Audit Log menu Set Date/Time menu Settings menu General Settings menu Page Setup menu Finishing menu Quality menu Utilities menu XPS menu PDF menu PostScript menu PCL Emul menu HTML menu Image menu Flash Drive menu Understanding printer menus 144 Help menu Page Understanding printer messages List of status and error messages Activating Menu Changes Busy Cancel not available Check tray <x> connection Clearing job accounting statistics Close door or insert cartridge Close finisher side door Page Page Insert Tray <x> Install bin <x> Install duplex Install envelope feeder Install Tray <x> Install MICR Cartridge Invalid Engine Code Invalid Network Code Invalid PIN Page Page Page Reattach bin <x> <y> Reattach envelope feeder Remote Management Active DO NOT POWER OFF Remove packaging material, check <x> Remove paper from all bins Remove paper from bin <x> Remove paper from standard output bin Page Page Page View supplies Waiting 30 Invalid refill, change cartridge 31 Replace defective cartridge 32 Cartridge part number unsupported by device 35 Insufficient memory to support Resource Save feature 37 Insufficient memory for Flash Memory Defragment operation 37 Insufficient memory to collate job 37 Insufficient memory, some held jobs were deleted 37 Insufficient memory, some Held Jobs will not be restored 39 Complex page, some data may not have printed 42.xy Cartridge region mismatch 50 PPDS font error 51 Defective flash detected 52 Not enough free space in flash memory for resources 53 Unformatted flash detected 54 Serial option <x> error 54 Network <x> software error 54 Standard network software error 55 Unsupported option in slot <x> 56 Parallel port <x> disabled 56 Serial port <x> disabled 56 Standard parallel port disabled 56 Standard USB port disabled 57 Configuration change, some held jobs were not restored 58 Too many bins attached 58 Too many disks installed 58 Too many flash options installed 58 Too many trays attached 59 Incompatible Duplex 59 Incompatible envelope feeder 59 Incompatible output bin <x> 59 Incompatible tray <x> 61 Remove defective hard disk 62 Disk full Page Maintaining the printer Cleaning the exterior of the printer Storing supplies Conserving suppli es Checking the status of supplies Checking the status of supplies from the printer control panel Checking the status of supplies from a network computer Ordering supplies Ordering print cartridges Recommended print cartridges Maintaining the printer 170 Ordering a maintenance kit Ordering charge rolls Ordering a fuser Ordering a fuser wiper Ordering pick rollers Recycling Lexmark products 1 2 3 Moving the printer Before moving the printer Moving the printer to another location Shipping the printer Administrative support Finding advanced netwo rking and administrator information Using the Embedded Web Server Checking the device status Setting up email alerts Viewing reports Adjusting Power Saver Using the Embedded Web S erver Using the printer control panel Restoring the factory default settings Troubleshooting Solving basic problems Solving basic printer problems Printer control panel display is blank or displays only diamonds Embedded Web Server does not open Solving printing problems Multiplelanguage PDFs do not print 1 2 3 4 Error message about reading USB drive appears MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Confidential and other held jobs do not print P ARTIAL JOB , NO JOB , OR BLANK PAGES Job prints from the wrong tray or on the wrong paper Incorrect characters print M Tray linking does not work LOAD THE SAME SIZE AND TYPE OF PAPER Solving option problems Option does not operate correctly or quits after it is installed C HECK TO SEE IF THE OPTION IS CONNECTED TO THE 1 2 3 4 MAKE SURE THE OPTION IS INSTALLED CORRECTLY MAKE SURE THE OPTION IS SELECTED Paper trays MAKE SURE THE PAPER IS LOADED CORRECTLY 1 2 3 4 MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY Envelope feeder MAKE SURE THE ENVELOPES ARE LOADED CORRECTLY 1 2 C HECK THE PAPER TYPE AND PAPER SIZE 1 2 Solving paper feed problems Paper frequently jams MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY T HE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH Paper jam message remains after jam is cleared Solving print quality problems Isolating print quality problems Blank pages P ACKING MATERIAL MAY BE ON THE PRINT THE TONER MAY BE LOW Clipped images C HECK THE Ghost images Gray background C HECK THE T ONER D ARKNESS Incorrect margins C HECK THE PAPER SIZE 1 2 Paper curl Print irregularities T HE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH THE TONER MAY BE LOW T HE FUSER MAY BE WORN OR Print is too dark C HECK THE DARKNESS , BRIGHTNESS , AND CONTRAST Print is too light C HECK THE DARKNESS , BRIGHTNESS , AND CONTRAST THE TONER IS LOW Repeating defects R EPEATING MARKS OCCUR EVENLY DOWN THE Skewed print Solid black or white streaks These are possible solutions. Try one or more of the following: MAKE SURE THE FILL PATTERN IS CORRECT C HECK THE PAPER T HE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON Streaked horizontal lines T HE TONER IS T HE PAPER PATH MAY NOT BE Streaked vertical lines T HE TONER IS T HE PRINT CARTRIDGE IS T HE PAPER PATH MAY NOT BE Toner rubs off C HECK THE P APER T EXTURE Toner specks Transparency print quality is poor C HECK THE Contacting Custome r Support Notices Product information Edition notice UNITED STATES GOVERNMENT RIGHTS Trademarks Federal Communications Commission (FCC) compliance information statement Temperature information Noise emission levels Waste from Electrical and Electronic Equipment (WEEE) directive Page Laser advisory label Power consumption Product power consumption Power Saver Off mode Industry Canada compliance statement Avis de conformit aux normes de lindustrie du Canada European Community (EC) directives conformity Regulatory notices for wireless products Modular component notice Exposure to radio frequency radiation Notice to users in Brazil Industry Canada (Canada) Industry Canada (Cana da) Taiwan NCC RF notice statement Notice to users in the European Union Notices 206 Statement of Limited Warranty Lexmark International, Inc., Lexington, KY Limited warranty Limited warranty service Extent of limited warranty Limitation of liability Additional rights LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT LEXMARK SOFTWARE LICENSE AGREEMENT 1 2 3 4 5 a b c Page Page Index Numerics Symbols A B E F G H I M N O P Page Q R S T U V W X