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Lexmark E360d Series, E360dn Series Solving paper feed problems

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3Make sure the guides are aligned against the edges of the paper.

4Insert the tray.

RESET THE PRINTER

Turn the printer off, wait about 10 seconds, and then turn the printer on.

Flash memory card

Make sure the flash memory card is securely connected to the printer system board.

Memory card

Make sure the memory card is securely connected to the printer system board.

Solving paper feed problems

Paper frequently jams

These are possible solutions. Try one or more of the following:

CHECK THE PAPER

Use recommended paper and other specialty media. For more information, see “Paper and specialty media

guidelines” on page 39.

MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE TRAY OR FEEDER

Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the

multipurpose feeder.

CHECK THE GUIDES

Move the guides in the tray to the correct positions f or the paper size loaded.

THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY

•Load paper from a fresh package.

•Store paper in its original wrapper until you use it.

Paper jam message remains after ja m is cleared

The paper path is not clear. Clear jammed paper from the entire paper path, and then press .

Troubleshooting

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Contents

Main Contents Additional printer setup............ ........................................... ...........16 Loading paper and specialty media.............................................25 Paper and specialty media guidelines.........................................39 Clearing jams.....................................................................................52 Understanding printer menus.......................................................64 Understanding printer messages.................................................89 Maintaining the printer........... ....................................... .................97 Administrative support........... .......................................... ............106 Troubleshooting.................. .......................... .......................... .......111 Page Safety information Page Learning about the printer Finding information about the printer Setup information Help Printer configurations Basic model Learning about the pri nter Configured models Page Understanding the printer control panel Using the standard exit bin and paper stop Additional printer setup Installing internal options Available internal options Memory cards Accessing the system board to install interna l options 1 2 Installing a memory card Installing a flash memory or firmware card Page Installing hardware options Installing a 250- or 550-sheet drawer Attaching cables Installing printer software For Windows users For Macintosh users Using the World Wide Web Verifying printer setup Printing a menu settings page Printing a network setup page Loading paper and specialty media Setting the Paper Size and Paper Type Configuring Universal paper settings Specify a unit of measurement Specify the paper height and width Specify a feed direction Loading the standard 250-sheet tray Page Page Page Loading the optional 250- or 550-sheet tray Using the multipurpose feeder Opening the multipurpose feeder Loading the multipurpose feeder Page Page 4 5 6 Paper capacities Linking and unlinking trays Linking trays Unlinking trays 1 2 Changing a Custom Type <x> name Paper and specialty media guidelines Paper guidelines Paper characteristics Weight Curl Unacceptable paper Selecting paper Selecting preprinted forms and letter head Using recycled paper and other office papers Storing paper Supported paper sizes, types, and weights Paper types and weights supported by th e printer Paper sizes supported by the printer Page Printing Printing a document For Windows users For Macintosh users b 1 2 3 Printing specialty documents Tips on using letterhead Tips on using transparencies Tips on using envelopes Tips on using labels Tips on using card stock Printing information pages Printing a font sample list Printing a directory list Printing the print quality test pages Canceling a print job Canceling a print job from the printer c ontrol panel Canceling a print job from the computer For Windows users For Macintosh users Clearing jams Avoiding jams Page Jam message numbers and how to access each jam Clearing jams 200 paper jam 201 paper jam 202 paper jam Page 231 paper jam 233 paper jam 234 paper jam Page 251 paper jam Page Understanding printer menus Menus list A number of menus are available to make it eas y for you to change printer setti ngs: Paper menu Default Source menu Size/Type menu Page Configure MP menu Paper Texture menu Paper Weight menu Paper Loading menu Custom Types menu Universal Setup menu Reports menu Reports menu Settings menu General Settings menu Setup menu Finishing menu Quality menu Utilities menu PostScript menu PCL Emul menu Network/Ports menu Network Card menu TCP/IP menu IPv6 menu Network menu AppleTalk menu USB menu Parallel menu Page Understanding printer messages List of status and error messages Page Page 35 Insufficient memory to support Resource Save feature 37 Insufficient memory for Flash Memory Defragment operation 37 Insufficient memory to collate job 38 Memory full 39 Complex page, some data may not have printed 52 Not enough free space in flash memory for resources 53 Unformatted flash detected 54 Standard network software erro r 56 Standard USB port disabled 56 Standard parallel port disabled 84 PC Kit life warning 84 Replace PC Kit 42.xy Cartridge region mismatch 51 Defective flash detected 88.yy Cartridge is low 202.yy Paper jam 231.yy Paper jam 233.yy Paper jam 234.yy Paper jam 235.yy Paper jam 24x.yy Paper jam 251.yy Paper jam Maintaining the printer Cleaning the exterior of the printer Storing supplies Conserving supplies Conserving supplies using the printer control panel Conserving supplies when printing multiple copies Checking the status of supplies from a network computer 1 Ordering supplies Ordering toner cartridges 1 2 3 Recommended toner cartridges and part numbers Replacing supplies Replacing the toner cartridge 1 2 Replacing the photoconductor kit Page Page Recycling Lexmark products Moving the printer Before moving the printer Moving the printer to another location Page Administrative support Finding advanced networking and administrator information Adjusting Power Saver Restoring the factory default settings Using the Embedded Web Server Viewing reports Checking the device status 1 2 Restricting access to printer menus Setting up e-mail alerts Configuring supply notifications Copying printer settings to other printers Troubleshooting Solving basic printer problems Printer control panel display is blank or displays only diamonds MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED MAKE SURE THE PRINTER IS CONNECTED TO THE NETWORK MAKE SURE YOU ARE USING A RECOMMENDED USB, PARALLEL, OR ETHERNET CABLE MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Multiple-language PDFs do not print Job prints from the wrong tray or on t he wrong paper Incorrect characters print Tray linking does not work LOAD THE SAME SIZE AND TYPE OF PAPER IN EACH TRAY 1 2 MAKE SURE THE PAPER SIZE AND PAPER TYPE SETTINGS ARE THE SAME FOR EACH TRAY Solving option problems Option does not operate correctly or quits after it is installed RESET THE PRINTER C HECK TO SEE IF THE OPTION IS CONNECTED TO THE 1 2 3 Solving paper feed problems Paper frequently jams MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE TRAY OR FEEDER THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY Paper jam message remains after ja m is cleared Solving print quality problems Isolating print quality problems 4 5 Blank pages Characters have jagged or uneven edges Clipped images C HECK THE P APER S IZE Gray background Ghost images THE PHOTOCONDUCTOR KIT IS DEFECTIVE C HECK THE M EDIA T YPE Incorrect margins C HECK THE P APER S IZE C HECK THE P AGE SIZE Paper curl Print is too dark C HECK THE DARKNESS , BRIGHTNESS , AND CONTRAST 1 2 3 4 Print is too light C HECK THE DARKNESS , BRIGHTNESS , AND CONTRAST 1 2 3 4 THE TONER IS LOW Page Toner specks These are possible solutions. Try one or more of the following: Replace the toner cartridge. THERE IS TONER IN THE PAPER PATH Contact Customer Supp ort. MAKE SURE THE PAPER PATH IS CLEAR THERE MAY BE EXCESS TONER IN THE PAPER PATH Streaked vertical lines THE TONER MAY SMEAR WHEN PAPER IS FED FROM A SPECIFIC SOURCE THE TONER CARTRIDGE IS DEFECTIVE MAKE SURE THE PAPER PATH IS CLEAR THERE MAY BE EXCESS TONER IN THE PAPER PATH Solid black or white streaks appear on transparencies or paper MAKE SURE THE FILL PATTERN IS CORRECT CHECK THE PAPER TYPE Embedded Web Server does not open CHECK THE NETWORK CONNECTIONS CHECK THE NETWORK SETTINGS Page Notices Product information Edition notice UNITED STATES GOVERNMENT RIGHTS Trademarks Federal Communications Commission (FCC) compliance information statement Industry Canada compliance statement Avis de conformit aux normes de lindustrie du Canada European Community (EC) directives conformity Exposure to radio frequency radiation Industry Canada notice European Community (EC) directives conformity statement for radio products Notices Noise emission levels Waste from Electrical and Electronic Equipment (WEEE) directive Page Power Saver Off mode Total energy usage Statement of Limited Warranty Lexmark International, Inc., Lexington, KY Limited warranty Limited warranty service Extent of limited warranty Limitation of liability Additional rights LEXMARK SOFTWARE LIMITED WA RRANTY AND LICENSE AGREEMENT 1 2 3 4 5 a b c d MICROSOFT CORPORATION NOTICES Index Numerics A B C G H I J L Page Q R S T