Lexmark X644E, X646e Print quality troubleshooting

Print quality troubleshooting

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Troubleshooting

Print quality troubleshooting

To help isolate print quality problems, print the “Print defects guide,” and check for repeating defects. If repeating defects

appear, print the Print Quality Test Pages.

Printing the print defects guide

1Touch the help icon (?).

2Touch Print Defects Guide.

Printing the print quality test pages

1Turn the MFP off.

2Hold down the number 2 and number 6 keys on the numeric pad.

3Continue to hold the buttons, and turn the MFP on.

Hold the buttons for about 10 seconds while the MFP is powering up, then release the buttons. The MFP enters

the Configuration menu.

4Touch Print Quality Pages.

5Touch Exit Configuration Menu.

The printer restarts and returns to the home page.

Contents

Main X644e, X646e Edition: January 2006 Trademarks Copyright advisory UNITED STATES GOVERNMENT RIGHTS Safety information Page Contents Chapter 6: Scanning to a PC or USB flash memory device .......................................... 51 Chapter 8: Understanding paper and specialty media guidelines ............................... 72 Page Learning about the MFP 1 Identifying the MFP Models Using the scanner Using the scanner Basic functions of the scanner Automatic document feeder and flatbed Configured models Configured models Understanding the MFP control panel Page Page Home screen and Home screen buttons Page Page Using the LCD touch-screen buttons Sample screen one Information on touch-screen buttons Page Sample screen two Information on touch-screen buttons Other touch-screen buttons Page Features Menus Menus Paper Menu Reports Network/Ports Settings Manage Shortcuts Calibrate Touch Screen Back ? 2 Quick copy Multiple page copying Using the flatbed Understanding the copy screens and options Understanding the copy screens and options Copying from one size to another Making transparencies Copying to letterhead Copying photographs Making copies using media from a selected tray Copying mixed-sized media Setting the duplex option Reducing and enlarging copies Adjusting copy quality Setting collation options Placing separator sheets between copies Setting paper saving options Placing the date and time at the top of each page Placing an overlay message on each page Creating a custom job (job build) Canceling a copy job 7 8 Canceling a copy job While the document is in the ADF While copying pages using the flatbed When the pages are being printed Copy tips 3 Entering an e-mail address Using a shortcut number E-mailing to a profile Adding e-mail subject and message information Changing the output file type E-mailing color documents Creating an e-mail shortcut Creating an e-mail profile Canceling an e-mail Understanding e-mail options Understanding e-mail options E-mail server setup Address book setup 4 Sending a fax Using fax destination shortcuts Sending faxes from a computer Creating shortcuts Understanding fax options Understanding fax options Changing the fax resolution Adjusting the Darkness setting Sending a fax at a later time Cancel an outgoing fax Cancel an outgoing fax 1 2 1 2 3 Fax setup Performing manual fax setup Performing browser fax setup Viewing a fax log 5 Entering the FTP address Using a shortcut number Creating shortcuts FTP options FTP options FTP tips FTP tips 6 Create a scan to PC profile Understanding scan to PC options Scanning to a PC or USB flash memory device Understanding scan to PC options Scanning to a PC or USB flash memory device Scanning to a USB flash memory device Scanning tips Printing 7 Sending a job to print 1 2 3 4 5 Printing from a USB flash memory device Page Canceling a print job Canceling a job from the MFP control panel Canceling a job from a computer running Windows Canceling a job from the taskbar Canceling a job from the desktop Printing the menu settings page Printing a network setup page Printing a font sample list Printing a directory list Printing confidential and held jobs Printing a confidential job Entering a personal identification number (PIN) Printing and deleting held jobs Page Printing on specialty media Loading standard trays and optional trays Page Setting the Paper Type and Paper Size Loading the multipurpose feeder Page Page Loading the 2000-sheet drawer Page Loading the envelope feeder Page Linking trays Linking trays 8 Understanding paper and specialty media guidelines guidelines Supported print media Print media sizes Print media types Print media weights Print media weights (continued) Selecting print media Paper Paper characteristics Unacceptable paper Transparencies Envelopes Labels 1 2 3 Storing print media Card stock 1 2 3 Storing print media Avoiding jams Avoiding jams Installing and removing options 9 Installing input options Order of installation Installing a 250-sheet or 500-sheet drawer Installing a duplex unit Installing memory or option cards Installing memory or option cards Accessing the MFP system board 1 2 Page Page Installing or removing a memory card Installation Removal Installing or removing a flash memory or firmware card Installation Removal Installing an option card Replacing the shield Maintaining the MFP 10 Storing supplies Determining the status of supplies Determining the status of supplies Conserving supplies Conserving supplies Ordering supplies Ordering a print cartridge Page Ordering supplies Ordering a maintenance kit Recycling Lexmark products Cleaning the scanner glass and backing material Scanner registration Moving the MFP Moving the MFP Moving the MFP within the office Preparing the MFP for shipment Clearing jams 11 Identifying jams Access doors and trays Access doors and trays Path and locations Doors and trays Understanding jam messages Clearing jams 250 Paper Jam Check MP Feeder 260 Paper Jam Check Env Feeder 23x and 24x jams Page Page 200 and 201 Paper Jam Remove Cartridge Page 202 Paper Jam Open Rear Door 23x Paper Jam Open Duplex Rear Door Clearing ADF Jams 290, 291, 292, and 294 Scanner Jams 12 Adjusting control panel brightness Brightness Restoring factory default settings Adjusting screen timeout Adjusting Power Saver Configuring the MFP Setting Password Protect for the menus Restricting Function Access Preventing access to the menus from the control panel Disabling the Driver to Fax menu item Setting the Device Lockout personal identification number (PIN) Locking the MFP using the Device Lockout PIN Unlocking the MFP using the Device Lockout PIN Setting a password before printing received faxes Releasing held faxes for printing Setting security using the Embedded Web Server (EWS) Setting the Advanced Password Using the secure EWS Supporting SNMPv3 (Simple Network Management Protocol version 3) Disabling SNMPv1 and SNMPv2 Supporting IPSec (Internet Protocol Security) Disabling ports and protocols Using 802.1x Authentication Confidential Print Setup Encrypting the hard disk Hard disk wiping Using the restricted server list function Troubleshooting 13 Understanding MFP messages Online technical support Checking an unresponsive MFP Printing multiple language PDFs Printing multiple language PDFs Solving printing problems Solving printing problems Solving copy quality problems Solving scan quality problems Solving fax quality problems Solving fax quality problems Solving option problems Solving option problems Solving 2000-sheet drawer problems Solving paper feed problems Solving paper feed problems Print quality troubleshooting Printing the print defects guide Printing the print quality test pages Solving print quality problems Page Page Page Notices Conventions Electronic emission notices Federal Communications Commission (FCC) compliance information statement Part 15 European Community (EC) directives conformity Radio interference notice CCC EMC notice Japanese VCCI notice Korean MIC statement BSMI EMC notice Part 68 Other telecommunications notices Notice to users of the Canadian telephone network Notice to users of the New Zealand telephone network South Africa telecommunications notice Using this product in Germany Using this product in Switzerland Noise emission levels German GS mark notice Page Index Numerics A B C D E F G H J L M N O Q R S T U V W