Basic Troubleshooting
Document Jam
If a document jam occurs during a transmission, the message “DOCUMENT JAM” is displayed. If this occurs, follow the procedure below.
It is recommended that a duplicate from a copier, of the jammed document be used to reduce the chance of a jam when resending the document.
See Chapter 4, “Loading Documents” for document specifications and recommendations which may help avoid paper jams.
Note: The power can be left ON when clearing a paper jam.
Typical Causes of | Recommended Procedure |
Document Jams |
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The document is fed at an | Adjust the Document Guides to the edges of the |
angle. | document. |
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The document paper is too | Make a duplicate using a copier and use the copy |
thin or too thick. | as the sending document. |
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Document has tape or | Remove the tape or make a duplicate using a |
pieces of paper taped to it. | copier and use the copy as the sending document. |
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The Transmission Cover is | Close the Transmission Cover fully. |
not fully closed. |
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The document is stapled. | Remove the staple(s), or make a duplicate using a |
| copier and use the copy as the sending document. |
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WorkCentre Pro 665/685/765/785 |
