Basic Troubleshooting

Document Jam

If a document jam occurs during a transmission, the message “DOCUMENT JAM” is displayed. If this occurs, follow the procedure below.

It is recommended that a duplicate from a copier, of the jammed document be used to reduce the chance of a jam when resending the document.

See Chapter 4, “Loading Documents” for document specifications and recommendations which may help avoid paper jams.

Note: The power can be left ON when clearing a paper jam.

Typical Causes of

Recommended Procedure

Document Jams

 

 

 

The document is fed at an

Adjust the Document Guides to the edges of the

angle.

document.

 

 

The document paper is too

Make a duplicate using a copier and use the copy

thin or too thick.

as the sending document.

 

 

Document has tape or

Remove the tape or make a duplicate using a

pieces of paper taped to it.

copier and use the copy as the sending document.

 

 

The Transmission Cover is

Close the Transmission Cover fully.

not fully closed.

 

 

 

The document is stapled.

Remove the staple(s), or make a duplicate using a

 

copier and use the copy as the sending document.

 

 

5-8

WorkCentre Pro 665/685/765/785

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LG Electronics 765, 665, 785, 685 manual Typical Causes Recommended Procedure Document Jams