Basic Troubleshooting
5 Basic Troubleshooting
Calling for Service
If you have an error with the machine which you are unable correct using this troubleshooting section here or using System Administrator’s Guide on the
Contact the support centre at the following telephone number:
USA -
Canada -
Europe - Refer to the Warranty Pack provided with your machine for your support centre telephone number.
South America and the rest of the world - Please contact your local service provider.
Paper Jam
If a paper jam occurs during a reception or copying operation, the message “PAPER JAM XX” is displayed. If this occurs, follow the procedure below.
The code number "XX" indicates the location where the paper jam has occurred as shown in the table below.
Code | Location |
10 | In the 1st Paper Tray |
20 | In the Optional 2nd Paper Tray |
30 | In the Optional 3rd Paper Tray |
|
|
50 | In the Optional Bypass Tray |
|
|
80 | In the paper feed area |
|
|
90 | In the paper exit area |
|
|
WorkCentre Pro 665/685/765/785 |
