Dell R805 owner manual Troubleshooting an External Tape Drive

8Close the system. See "Opening and Closing the System" on page 70.

9Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If the problem is not resolved, see "Getting Help" on page 175.

Troubleshooting an External Tape Drive

Problem

•Defective tape drive

•Defective tape cartridge

•Missing or corrupted tape-backup software or tape drive device driver

•Defective tape drive controller

Action

1Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works.

2Ensure that the SCSI or SAS device drivers for the tape drive are installed and are configured correctly. See your tape drive documentation for more information about device drivers.

3Reinstall the tape-backup software as instructed in the tape-backup software documentation.

4Ensure that the tape drive’s interface cable is fully connected to the tape drive and the external port on the SCSI or SAS controller card.

5For SCSI tape drives, verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated, based on the interface cable used to connect the drive.

See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination.

6Run the appropriate online diagnostics tests. See "Using Server Administrator Diagnostics" on page 161.

7Open or remove the bezel. See "Front Bezel" on page 68.

8Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

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Troubleshooting Your System