Troubleshooting tape drive USB device, 143 video, 199 | Dell R805

troubleshooting (continued) tape drive, 154

USB device, 143 video, 139

U

upgrades processor, 120

USB

back-panel connectors, 18 front-panel connectors, 14 internal connector for memory

key, 89 troubleshooting, 143

USB key troubleshooting, 152

V

video

back-panel connector, 18 front-panelconnectors, 14 troubleshooting, 139

W

warning messages, 45

warranty, 11

Index

199

Image 199

Dell R805 owner manual Troubleshooting tape drive USB device, 143 video, 199, Upgrades processor

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m September TT864 Contents Integrated Devices Screen Serial Communication Screen Entering the BMC Setup Module BMC Setup Module OptionsRemoving the Front Bezel Replacing the Front Bezel Contents Memory Information Screen Opening and Closing the System Installing a Hard Drive Into a Drive Carrier Replacing the Riser 2 Board on Removing the Memory Module CoolingRemoving the Fan Brackets Replacing the Fan Bracket Removing the Riser 2 Board From Replacing the System Battery 125 Installing an Optical Drive Into the OpticalGeneral Memory Module Installation Installing Memory Modules 117 Removing Memory Modules 119 System Board Service-only Procedure Control Panel Assembly Service-onlyRemoving the Control Panel Assembly Installing the Control Panel Assembly 152 Troubleshooting System Memory 150161 149 Sideplane Board Connectors SAS/SATA Backplane Board ConnectorsExpansion-Card Riser-Board Components About Your System Other Information You May Need Accessing System Features During Startup Controller User’s Guide for more information Keystrokes for Accessing System Features Description CtrlCKeystroke enters the RAID configuration utility. For more Allows you to configure NIC settings for PXE boot. For more Video monitor can take from Front-Panel Features and IndicatorsAmount of memory installed Power to the system is turned off By the operating systems Device driver errors when usingCertain operating systems. This A paper clip USB connectors LCD panel displays an error codeAC power and an error has been Been powered on Hard-Drive Indicators Hard-Drive Indicator Codes Off six seconds Back-Panel Features and Indicators Connecting External Devices Power Indicator Codes Link indicator NIC Indicator Codes LCD Status Messages NIC Indicator Codes E1118 CPU Temp E1000Call Support E1114 Temp Ambient E121D 1.2V VM Dual E1218 PCI RsrPwrGd E121A 8V PwrGd E1310 RPM Fan ## E1232E123B LOM Mezz E123C Planar LOM Presence E1414Thermtrip E1418 Chk E141F CPU ProtocolE1421 CPU Init E1422 CPU Machine E1711 PCI Perr B## E1624E1625 E1710 Channel E1714 Unknown Err E1810 HDD ## FaultE1712 PCI Serr Slot Removed E1811 HDD ## RbldAbrt E1812 HDD ## E2018 Prog Timer E2011 Mem ConfigE2013 Shadow Bios Controller E2017 Timer Fail E2021 Memory E201E Post Mem Test Bios Post memory test failureE2020 CPU Config E201C SMI Init I1910 Intrusion Disable DimmE2111 SBE Log E2112 Mem Spare W1228 Romb Batt Solving Problems Described by LCD Status MessagesRemoving LCD Status Messages I1916 Video Off System Messages Please wait Bios Update Disabled! MemoryConfiguration Update Remote Error caused a Error IncorrectError Remote Access InternalStorage Mode detectedInvalid PCIe card Found Interrupt No boot deviceNo timer tick Available Integrated Link Width ErrorError Embedded PCIe Degraded Remote Error Slot nUpdate attempt Plug & Play Seek operation Seek errorROM bad checksum Sector not found Disabled Setup programTimer chip Following faulty Write fault Write fault on selected drive Code updateLoaded for Processor n Alert Messages Diagnostics Messages About Your System Responding to Error Messages Entering the System Setup Program System if any changes were made System Setup OptionsUsing the System Setup Program Main Screen Main System Setup Program Screen Include the diskette drive, CD drive, hard drives, Boot SequenceOn the hard drives installed in your system Cache size, and so on. See Table Memory Information Screen CPU Information Screen Displays the family, model, and stepping Enabling AMD PowerNow! TechnologySpecified processor Integrated Devices Screen Serial Communication Screen System Security Screen When set to Deactivate, the TPM is disabled When set to On without Pre-boot Measurements,Bypasses pre-boot measurements At default settings Exit Screen Using the System Password System and Setup Password FeaturesPage Using the System Setup Program Using the Setup Password Baseboard Management Controller Configuration Disabling a Forgotten PasswordSee Disabling a Forgotten Password on BMC Setup Module Options Entering the BMC Setup Module Installing System Components Installing System Components Inside the System Recommended Tools Slimline optical drive optional Front Bezel Removing the Front Bezel Control Panel LCD With Bezel Installed Replacing the Front Bezel Opening and Closing the System Closing the System Opening the System Alignment J hooks Hard Drives Removing a Drive Blank Installing a Drive Blank Removing a Hot-Plug Hard Drive Installing a Hot-Plug Hard Drive Drive carrier release handle Installing a Hot-Plug Hard Drive Hard drive Replacing a Hard-Drive Carrier Installing a Hard Drive Into a Drive CarrierRemoving a Hard Drive From a Hard-Drive Carrier Power Supplies Removing a Power Supply Power-supply handle Replacing a Power Supply Removing the SD Card Removing the Power Supply BlankInstalling the Power Supply Blank Internal SD Card Close the system. See Closing the System on Installing the SD CardSD card Removing a System Fan System Fans Replacing a Cooling Fan Removing and Installing a Cooling Fan Fan release handle SAS Controller Daughter Card Installing a SAS Controller Daughter Card Used Release tab Removing a SAS Controller Daughter Card Connector Installing a RAID Battery RAID BatteryRemoving a RAID Battery Battery carrier Configuring the Boot DeviceRAID battery Installing the Optional Internal USB Memory Key Internal USB Memory Key Connector Expansion-card riser Installing System Components 13. Installing an Internal USB Key USB memory key Installing an Expansion Card Expansion Card Installation GuidelinesExpansion Cards Removing an Expansion Card Expansion-card guide latch Removing the Memory Module Cooling Shrouds Cooling Shrouds Release tabs Mounting pins Installing the Memory Module Cooling Shrouds Installing the Processor Cooling ShroudRemoving the Processor Cooling Shroud Removing the Fan Brackets Fan Brackets Replacing the Fan Bracket Removing Expansion-Card Riser Expansion-Card RisersReplacing Expansion-Card Riser System board socket 100 101 Removing the Riser 2 Board From the Expansion-Card Bracket 103 Replacing the Riser 2 Board on the Expansion-Card Bracket Removing the RAC Card RAC Card 105 20. Removing and Installing a RAC Card Standoff holes Installing a RAC Card Removing the LOM Daughter Card LOM Daughter Card107 LOM daughter card connector 109 Optical DriveReplacing the LOM Daughter Card Removing the Optical Drive from the System Installing the Optical Drive 111 Sata interface cable Removing the Optical Drive From the Optical Drive Tray 113 Installing an Optical Drive Into the Optical Drive Tray System Memory General Memory Module Installation Guidelines 115 116 Memory Sparing Support 512 MB 12 GB 28 GB 56 GB 112 GB 16 GB Installing Memory ModulesMemory Sparing Configurations DIMMs Available Spared 117 Socket Alignment keys 25. Installing and Removing a Memory Module Memory module 119 Removing Memory Modules Processors Integrated NIC TOERemoving a Processor 121 26. Installing and Removing the Heat Sink Heat sink 123 Installing a Processor Installing System Components Locate the battery socket. See System Board Connectors on System BatteryReplacing the System Battery System battery is a 3.0-volt V, coin-cell battery Installing System Components 127 Installing the Sideplane BoardSideplane Board Removing the Sideplane Board Handle 128SAS controller daughter card socket Removing the SAS/SATA Backplane Board SAS/SATA Backplane Board129 Optical drive power connector Securing slots Securing tabs Installing the SAS/SATA Backplane BoardSAS/SATA backplane board Removing the Control Panel Assembly Control Panel Assembly Service-only Procedure131 Control panel circuit board Display module Display module cable Control panel cable 133 System Board Service-only ProcedureInstalling the Control Panel Assembly Removing the System Board Installing System Components System-board tray 135 Installing the System Board 137 Safety First-For You and Your SystemManagement software Documentation Monitors power indicator Start-Up Routine Checking the Equipment Troubleshooting IRQ Assignment Conflicts138 139 Troubleshooting External ConnectionsTroubleshooting the Video Subsystem Monitor is not working properly Video memory is faulty Troubleshooting the Keyboard Troubleshooting the Mouse Troubleshooting Basic I/O Functions141 Troubleshooting a Serial I/O Device 143 Troubleshooting a NICTroubleshooting a USB Device NIC cannot communicate with network Liquid spilled on the system Excessive humidity 144 Troubleshooting a Wet System 145 System was dropped or damaged Troubleshooting a Damaged System Troubleshooting Power Supplies Troubleshooting the System Battery147 Action Troubleshooting a Fan Troubleshooting System Cooling Problems149 Troubleshooting System Memory 151 System cannot read data from an SD card or USB key Troubleshooting an SD Card or Internal USB Key 153 Troubleshooting an Optical Drive Troubleshooting an External Tape Drive 155 Troubleshooting a Hard Drive Troubleshooting Your System 157 Troubleshooting a SAS Controller Daughter Card Troubleshooting Expansion Cards 159 Troubleshooting the Microprocessors System Diagnostics Features Using Server Administrator Diagnostics 162 When to Use the System DiagnosticsRunning the System Diagnostics System Diagnostics Testing Options 163 Using the Custom Test OptionsSelecting Devices for Testing Selecting Diagnostics Options Viewing Information and Results System Board Jumpers Jumpers and Connectors165 Default system boot Configuration settings are retained at Default The password feature is enabled System Board ConnectorsPassword feature is disabled System Board Jumper Settings Jumper SettingDescription 168 System Board Connectors 169 SAS/SATA Backplane Board Connectors SAS connector SAS Jumpers and Connectors Drive 0 connector Drive 1 connector171 172 Sideplane Board ConnectorsSystem board connector Expansion-Card Riser-Board Components and PCIe Buses Pin collars System board connector Jumpers and Connectors System board connector Length173 Disabling a Forgotten Password 175 Contacting DellGetting Help 176 Amperes AC Alternating current 177 178 179 180 181 Hz Hertz 182 183 184 185 186 187 RAC Remote access controller 188 System diskette See bootable diskette System memory See RAM 189TCP/IP Transmission Control Protocol/Internet Protocol VAC Volts alternating current VDC Volts direct current 190 191 192 Index 193 Index Sideplane board, 127 system board, 136 USB memory key 195 Microprocessor See processor 197 Power supply, 79 system battery, 125 system board Serial communications options Upgrades processor Troubleshooting tape drive USB device, 143 video199 200