Troubleshooting Guide
3. Check that the devices exist on the network:
Start the Setup Tool, click "Next" and see if all devices on your network are found. If all devices are listed, skip this section. If a device is missing:
•Make sure all computers have only one active network slot.
•Make sure the Corinex Powerline Adapters are plugged straight into the power socket.
•Unplug all Corinex Powerline Adapters and plug them back in again, one by one. Run the Setup Tool again.
•The devices may be programmed with different passwords. Setup all devices with a new password as described in the chapter 3.9.
4. Check that TCP/IP detects the Corinex Powerline Adapters:
From the command prompt, run ping and type the computer name or IP address of the computer you are working on [ping your computer name]. This should return 4 good packets. Now try to ping another computer on the network. If a timeout occurs:
•Go into the TCP/IP properties and check that the buttons for automatically obtaining IP addresses and gateway are checked. If not, make sure that both computers are on the same subnet.
•Run ipconfig/all from the command prompt on all computers to verify
that all computers have valid IP addresses on the same subnet. | 84 |
•The IP tables may be corrupted, reboot all computers and try again. If these tests work, you have basic connectivity and can use all network services. If this does not work, you may have a faulty device. Please contact your reseller or local distributor.
I have got all that, it still doesn’t work...
•Make sure that your TCP/IP settings are set to automatically obtaining IP address and gateway address.
•Switch off all computers and unplug the Powerline devices, now plug your Powerline Adapter back into power socket before switching on your computer. This will ensure that the computer’s IP address will be obtained from the Router.
•Now open the web browser, if the "Not Found" page appears, try to check your LAN settings in the Internet Options of your web browser.
It works but it is slow...
A slow connection is almost always due to poor cable connection.
•Make sure the device is connected straight into the power outlet and not into a extension.
