Corinex Product Support | Corinex Global Powerline Router instruction

Appendix A: Troubleshooting / Troubleshooting Guide

You may contact the Corinex "help desk" by sending an e-mail to: support@corinex.com

-describing your problem

-reporting the devices types and manufacturing numbers of your network devices

-giving us a phone number under which you may be reached, inclusive a convenient time to call.

Computer networking can sometimes be "tricky" when many components
must work together for the ultimate network system to function properly.
With the right tools the problems are usually easy to fix. The following
tools, available on your computer or on the Corinex CD, will get you	83
started.	83

•Setup Tool (from the Corinex Powerline Router Installation CD)

•Ping (from the command/terminal prompt, see chapter 6)

•ipconfig (WinNT/2000/XP), winipcfg (Win9x/Me) (from the command prompt)

1.Check that the power LED on the Powerline side labeled LINK (L) on all devices are on, if not:

• Check the AC cables.

• Make sure the AC outlet is working by plugging something else into it. If this works, try another outlet. If this fails as well, try 2. – 4.

The Corinex Powerline Router has a LED on the Ethernet side labeled Link/Act. If it is not on:

•Check if the device at the other end of the Ethernet cable is switched on.

•Try a different Ethernet cable.