W . d e l l . c o m s u p p o r t . d e l l . c o m
September TT864
Contents
Integrated Devices Screen Serial Communication Screen
Entering the BMC Setup Module BMC Setup Module Options
Removing the Front Bezel Replacing the Front Bezel Contents
Memory Information Screen
Opening and Closing the System
Installing a Hard Drive Into a Drive Carrier
Replacing the Riser 2 Board on
Removing the Memory Module Cooling
Removing the Fan Brackets Replacing the Fan Bracket
Removing the Riser 2 Board From
Replacing the System Battery 125
Installing an Optical Drive Into the Optical
General Memory Module Installation
Installing Memory Modules 117 Removing Memory Modules 119
System Board Service-only Procedure
Control Panel Assembly Service-only
Removing the Control Panel Assembly
Installing the Control Panel Assembly
152
Troubleshooting System Memory 150
161
149
Sideplane Board Connectors
SAS/SATA Backplane Board Connectors
Expansion-Card Riser-Board Components
About Your System
Other Information You May Need
Accessing System Features During Startup
Controller User’s Guide for more information
Keystrokes for Accessing System Features Description CtrlC
Keystroke enters the RAID configuration utility. For more
Allows you to configure NIC settings for PXE boot. For more
Video monitor can take from
Front-Panel Features and Indicators
Amount of memory installed
Power to the system is turned off
By the operating systems
Device driver errors when using
Certain operating systems. This
A paper clip
USB connectors
LCD panel displays an error code
AC power and an error has been
Been powered on
Hard-Drive Indicators
Hard-Drive Indicator Codes
Off six seconds
Back-Panel Features and Indicators
Connecting External Devices
Power Indicator Codes
Link indicator
NIC Indicator Codes
LCD Status Messages
NIC Indicator Codes
E1118 CPU Temp
E1000
Call Support
E1114 Temp Ambient
E121D 1.2V VM Dual
E1218 PCI Rsr
PwrGd
E121A 8V PwrGd
E1310 RPM Fan ##
E1232
E123B LOM Mezz
E123C Planar LOM
Presence
E1414
Thermtrip
E1418
Chk
E141F CPU Protocol
E1421 CPU Init
E1422 CPU Machine
E1711 PCI Perr B##
E1624
E1625
E1710 Channel
E1714 Unknown Err
E1810 HDD ## Fault
E1712
PCI Serr Slot
Removed
E1811 HDD ## Rbld
Abrt
E1812 HDD ##
E2018 Prog Timer
E2011 Mem Config
E2013 Shadow Bios
Controller E2017 Timer Fail
E2021 Memory
E201E Post Mem Test Bios Post memory test failure
E2020 CPU Config
E201C SMI Init
I1910 Intrusion
Disable Dimm
E2111 SBE Log
E2112 Mem Spare
W1228 Romb Batt
Solving Problems Described by LCD Status Messages
Removing LCD Status Messages
I1916 Video Off
System Messages
Please wait Bios Update
Disabled! Memory
Configuration
Update Remote
Error caused a
Error Incorrect
Error
Remote Access
InternalStorage
Mode detected
Invalid PCIe card
Found
Interrupt
No boot device
No timer tick
Available
Integrated
Link Width Error
Error Embedded
PCIe Degraded
Remote
Error Slot n
Update attempt
Plug & Play
Seek operation
Seek error
ROM bad checksum
Sector not found
Disabled
Setup program
Timer chip
Following faulty
Write fault Write fault on selected drive
Code update
Loaded for Processor n
Alert Messages
Diagnostics Messages
About Your System
Responding to Error Messages
Entering the System Setup Program
System if any changes were made
System Setup Options
Using the System Setup Program
Main Screen
Main System Setup Program Screen
Include the diskette drive, CD drive, hard drives,
Boot Sequence
On the hard drives installed in your system
Cache size, and so on. See Table
Memory Information Screen
CPU Information Screen
Displays the family, model, and stepping
Enabling AMD PowerNow! Technology
Specified processor
Integrated Devices Screen
Serial Communication Screen
System Security Screen
When set to Deactivate, the TPM is disabled
When set to On without Pre-boot Measurements,
Bypasses pre-boot measurements
At default settings
Exit Screen
Using the System Password
System and Setup Password Features
Page
Using the System Setup Program
Using the Setup Password
Baseboard Management Controller Configuration
Disabling a Forgotten Password
See Disabling a Forgotten Password on
BMC Setup Module Options
Entering the BMC Setup Module
Installing System Components
Installing System Components
Inside the System
Recommended Tools
Slimline optical drive optional
Front Bezel
Removing the Front Bezel
Control Panel LCD With Bezel Installed
Replacing the Front Bezel
Opening and Closing the System
Closing the System
Opening the System
Alignment J hooks
Hard Drives
Removing a Drive Blank
Installing a Drive Blank
Removing a Hot-Plug Hard Drive
Installing a Hot-Plug Hard Drive
Drive carrier release handle
Installing a Hot-Plug Hard Drive Hard drive
Replacing a Hard-Drive Carrier
Installing a Hard Drive Into a Drive Carrier
Removing a Hard Drive From a Hard-Drive Carrier
Power Supplies
Removing a Power Supply
Power-supply handle
Replacing a Power Supply
Removing the SD Card
Removing the Power Supply Blank
Installing the Power Supply Blank
Internal SD Card
Close the system. See Closing the System on
Installing the SD Card
SD card
Removing a System Fan
System Fans
Replacing a Cooling Fan
Removing and Installing a Cooling Fan Fan release handle
SAS Controller Daughter Card
Installing a SAS Controller Daughter Card
Used
Release tab
Removing a SAS Controller Daughter Card
Connector
Installing a RAID Battery
RAID Battery
Removing a RAID Battery
Battery carrier
Configuring the Boot Device
RAID battery
Installing the Optional Internal USB Memory Key
Internal USB Memory Key Connector
Expansion-card riser Installing System Components
13. Installing an Internal USB Key USB memory key
Installing an Expansion Card
Expansion Card Installation Guidelines
Expansion Cards
Removing an Expansion Card
Expansion-card guide latch
Removing the Memory Module Cooling Shrouds
Cooling Shrouds
Release tabs
Mounting pins
Installing the Memory Module Cooling Shrouds
Installing the Processor Cooling Shroud
Removing the Processor Cooling Shroud
Removing the Fan Brackets
Fan Brackets
Replacing the Fan Bracket
Removing Expansion-Card Riser
Expansion-Card Risers
Replacing Expansion-Card Riser
System board socket
100
101
Removing the Riser 2 Board From the Expansion-Card Bracket
103
Replacing the Riser 2 Board on the Expansion-Card Bracket
Removing the RAC Card
RAC Card
105
20. Removing and Installing a RAC Card Standoff holes
Installing a RAC Card
Removing the LOM Daughter Card
LOM Daughter Card
107
LOM daughter card connector
109
Optical Drive
Replacing the LOM Daughter Card
Removing the Optical Drive from the System
Installing the Optical Drive
111
Sata interface cable
Removing the Optical Drive From the Optical Drive Tray
113
Installing an Optical Drive Into the Optical Drive Tray
System Memory
General Memory Module Installation Guidelines
115
116
Memory Sparing Support
512 MB 12 GB 28 GB 56 GB 112 GB 16 GB
Installing Memory Modules
Memory Sparing Configurations DIMMs Available Spared
117
Socket Alignment keys
25. Installing and Removing a Memory Module Memory module
119
Removing Memory Modules
Processors
Integrated NIC TOE
Removing a Processor
121
26. Installing and Removing the Heat Sink Heat sink
123
Installing a Processor
Installing System Components
Locate the battery socket. See System Board Connectors on
System Battery
Replacing the System Battery
System battery is a 3.0-volt V, coin-cell battery
Installing System Components
127
Installing the Sideplane Board
Sideplane Board
Removing the Sideplane Board
Handle
128
SAS controller daughter card socket
Removing the SAS/SATA Backplane Board
SAS/SATA Backplane Board
129
Optical drive power connector Securing slots Securing tabs
Installing the SAS/SATA Backplane Board
SAS/SATA backplane board
Removing the Control Panel Assembly
Control Panel Assembly Service-only Procedure
131
Control panel circuit board
Display module Display module cable Control panel cable
133
System Board Service-only Procedure
Installing the Control Panel Assembly
Removing the System Board
Installing System Components
System-board tray
135
Installing the System Board
137
Safety First-For You and Your System
Management software Documentation Monitors power indicator
Start-Up Routine
Checking the Equipment
Troubleshooting IRQ Assignment Conflicts
138
139
Troubleshooting External Connections
Troubleshooting the Video Subsystem
Monitor is not working properly Video memory is faulty
Troubleshooting the Keyboard
Troubleshooting the Mouse
Troubleshooting Basic I/O Functions
141
Troubleshooting a Serial I/O Device
143
Troubleshooting a NIC
Troubleshooting a USB Device
NIC cannot communicate with network
Liquid spilled on the system Excessive humidity 144
Troubleshooting a Wet System
145
System was dropped or damaged
Troubleshooting a Damaged System
Troubleshooting Power Supplies
Troubleshooting the System Battery
147
Action
Troubleshooting a Fan
Troubleshooting System Cooling Problems
149
Troubleshooting System Memory
151
System cannot read data from an SD card or USB key
Troubleshooting an SD Card or Internal USB Key
153
Troubleshooting an Optical Drive
Troubleshooting an External Tape Drive
155
Troubleshooting a Hard Drive
Troubleshooting Your System
157
Troubleshooting a SAS Controller Daughter Card
Troubleshooting Expansion Cards
159
Troubleshooting the Microprocessors
System Diagnostics Features
Using Server Administrator Diagnostics
162
When to Use the System Diagnostics
Running the System Diagnostics
System Diagnostics Testing Options
163
Using the Custom Test Options
Selecting Devices for Testing
Selecting Diagnostics Options
Viewing Information and Results
System Board Jumpers
Jumpers and Connectors
165
Default system boot
Configuration settings are retained at
Default The password feature is enabled
System Board Connectors
Password feature is disabled
System Board Jumper Settings Jumper SettingDescription
168
System Board Connectors
169
SAS/SATA Backplane Board Connectors
SAS connector SAS Jumpers and Connectors
Drive 0 connector Drive 1 connector
171
172
Sideplane Board Connectors
System board connector
Expansion-Card Riser-Board Components and PCIe Buses
Pin collars System board connector Jumpers and Connectors
System board connector Length
173
Disabling a Forgotten Password
175
Contacting Dell
Getting Help
176
Amperes AC Alternating current
177
178
179
180
181
Hz Hertz
182
183
184
185
186
187
RAC Remote access controller
188
System diskette See bootable diskette
System memory See RAM
189
TCP/IP Transmission Control Protocol/Internet Protocol
VAC Volts alternating current VDC Volts direct current
190
191
192
Index
193
Index
Sideplane board, 127 system board, 136 USB memory key
195
Microprocessor See processor
197
Power supply, 79 system battery, 125 system board
Serial communications options
Upgrades processor
Troubleshooting tape drive USB device, 143 video
199
200