161, 149, Troubleshooting System Memory 150, 152, 157 | Dell R805

Troubleshooting System Cooling Problems	149
Troubleshooting a Fan	149
Troubleshooting System Memory	150
Troubleshooting an SD Card or Internal USB Key . . .	152
Troubleshooting an Optical Drive	153
Troubleshooting an External Tape Drive	154
Troubleshooting a Hard Drive	155
Troubleshooting a SAS Controller
Daughter Card	157
Troubleshooting Expansion Cards	158
Troubleshooting the Microprocessors	160

5 Running the System Diagnostics	161
Using Server Administrator Diagnostics	161
System Diagnostics Features	161
When to Use the System Diagnostics	162
Running the System Diagnostics	162
System Diagnostics Testing Options	162
Using the Custom Test Options	163
Selecting Devices for Testing	163
Selecting Diagnostics Options	163
Viewing Information and Results	164

Contents

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Dell R805 owner manual 161, 149, Troubleshooting System Memory 150, 152, 157

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m September TT864 Contents Removing the Front Bezel Replacing the Front Bezel Contents Entering the BMC Setup Module BMC Setup Module OptionsMemory Information Screen Integrated Devices Screen Serial Communication Screen Opening and Closing the System Installing a Hard Drive Into a Drive Carrier Removing the Fan Brackets Replacing the Fan Bracket Removing the Memory Module CoolingRemoving the Riser 2 Board From Replacing the Riser 2 Board on General Memory Module Installation Installing an Optical Drive Into the OpticalInstalling Memory Modules 117 Removing Memory Modules 119 Replacing the System Battery 125 Removing the Control Panel Assembly Control Panel Assembly Service-onlyInstalling the Control Panel Assembly System Board Service-only Procedure 161 Troubleshooting System Memory 150149 152 SAS/SATA Backplane Board Connectors Sideplane Board ConnectorsExpansion-Card Riser-Board Components About Your System Other Information You May Need Accessing System Features During Startup Keystroke enters the RAID configuration utility. For more Keystrokes for Accessing System Features Description CtrlCAllows you to configure NIC settings for PXE boot. For more Controller User’s Guide for more information Amount of memory installed Front-Panel Features and IndicatorsPower to the system is turned off Video monitor can take from Certain operating systems. This Device driver errors when usingA paper clip By the operating systems AC power and an error has been LCD panel displays an error codeBeen powered on USB connectors Hard-Drive Indicators Hard-Drive Indicator Codes Off six seconds Back-Panel Features and Indicators Connecting External Devices Power Indicator Codes Link indicator NIC Indicator Codes LCD Status Messages NIC Indicator Codes Call Support E1000E1114 Temp Ambient E1118 CPU Temp PwrGd E1218 PCI RsrE121A 8V PwrGd E121D 1.2V VM Dual E123B LOM Mezz E1232E123C Planar LOM E1310 RPM Fan ## Thermtrip E1414E1418 Presence E1421 CPU Init E141F CPU ProtocolE1422 CPU Machine Chk E1625 E1624E1710 Channel E1711 PCI Perr B## E1712 E1810 HDD ## FaultPCI Serr Slot E1714 Unknown Err Abrt E1811 HDD ## RbldE1812 HDD ## Removed E2013 Shadow Bios E2011 Mem ConfigController E2017 Timer Fail E2018 Prog Timer E2020 CPU Config E201E Post Mem Test Bios Post memory test failureE201C SMI Init E2021 Memory E2111 SBE Log Disable DimmE2112 Mem Spare I1910 Intrusion Removing LCD Status Messages Solving Problems Described by LCD Status MessagesI1916 Video Off W1228 Romb Batt System Messages Configuration Disabled! MemoryUpdate Remote Please wait Bios Update Error Error IncorrectRemote Access Error caused a Invalid PCIe card Mode detectedFound InternalStorage No timer tick No boot deviceAvailable Interrupt Error Embedded Link Width ErrorPCIe Degraded Integrated Update attempt Error Slot nPlug & Play Remote ROM bad checksum Seek errorSector not found Seek operation Timer chip Setup programFollowing faulty Disabled Code update Write fault Write fault on selected driveLoaded for Processor n Alert Messages Diagnostics Messages About Your System Responding to Error Messages Entering the System Setup Program Using the System Setup Program System Setup OptionsMain Screen System if any changes were made Main System Setup Program Screen On the hard drives installed in your system Boot SequenceCache size, and so on. See Table Include the diskette drive, CD drive, hard drives, Memory Information Screen CPU Information Screen Enabling AMD PowerNow! Technology Displays the family, model, and steppingSpecified processor Integrated Devices Screen Serial Communication Screen System Security Screen Bypasses pre-boot measurements When set to On without Pre-boot Measurements,At default settings When set to Deactivate, the TPM is disabled Exit Screen Using the System Password System and Setup Password FeaturesPage Using the System Setup Program Using the Setup Password Disabling a Forgotten Password Baseboard Management Controller ConfigurationSee Disabling a Forgotten Password on BMC Setup Module Options Entering the BMC Setup Module Installing System Components Installing System Components Inside the System Recommended Tools Slimline optical drive optional Front Bezel Removing the Front Bezel Control Panel LCD With Bezel Installed Replacing the Front Bezel Opening and Closing the System Closing the System Opening the System Alignment J hooks Hard Drives Removing a Drive Blank Installing a Drive Blank Removing a Hot-Plug Hard Drive Installing a Hot-Plug Hard Drive Drive carrier release handle Installing a Hot-Plug Hard Drive Hard drive Installing a Hard Drive Into a Drive Carrier Replacing a Hard-Drive CarrierRemoving a Hard Drive From a Hard-Drive Carrier Power Supplies Removing a Power Supply Power-supply handle Replacing a Power Supply Installing the Power Supply Blank Removing the Power Supply BlankInternal SD Card Removing the SD Card Installing the SD Card Close the system. See Closing the System onSD card Removing a System Fan System Fans Replacing a Cooling Fan Removing and Installing a Cooling Fan Fan release handle SAS Controller Daughter Card Installing a SAS Controller Daughter Card Used Release tab Removing a SAS Controller Daughter Card Connector RAID Battery Installing a RAID BatteryRemoving a RAID Battery Configuring the Boot Device Battery carrierRAID battery Installing the Optional Internal USB Memory Key Internal USB Memory Key Connector Expansion-card riser Installing System Components 13. Installing an Internal USB Key USB memory key Expansion Card Installation Guidelines Installing an Expansion CardExpansion Cards Removing an Expansion Card Expansion-card guide latch Removing the Memory Module Cooling Shrouds Cooling Shrouds Release tabs Mounting pins Installing the Processor Cooling Shroud Installing the Memory Module Cooling ShroudsRemoving the Processor Cooling Shroud Removing the Fan Brackets Fan Brackets Replacing the Fan Bracket Expansion-Card Risers Removing Expansion-Card RiserReplacing Expansion-Card Riser System board socket 100 101 Removing the Riser 2 Board From the Expansion-Card Bracket 103 Replacing the Riser 2 Board on the Expansion-Card Bracket Removing the RAC Card RAC Card 105 20. Removing and Installing a RAC Card Standoff holes Installing a RAC Card LOM Daughter Card Removing the LOM Daughter Card107 LOM daughter card connector Replacing the LOM Daughter Card Optical DriveRemoving the Optical Drive from the System 109 Installing the Optical Drive 111 Sata interface cable Removing the Optical Drive From the Optical Drive Tray 113 Installing an Optical Drive Into the Optical Drive Tray System Memory General Memory Module Installation Guidelines 115 116 Memory Sparing Support Memory Sparing Configurations DIMMs Available Spared Installing Memory Modules117 512 MB 12 GB 28 GB 56 GB 112 GB 16 GB Socket Alignment keys 25. Installing and Removing a Memory Module Memory module 119 Removing Memory Modules Integrated NIC TOE ProcessorsRemoving a Processor 121 26. Installing and Removing the Heat Sink Heat sink 123 Installing a Processor Installing System Components Replacing the System Battery System BatterySystem battery is a 3.0-volt V, coin-cell battery Locate the battery socket. See System Board Connectors on Installing System Components Sideplane Board Installing the Sideplane BoardRemoving the Sideplane Board 127 128 HandleSAS controller daughter card socket SAS/SATA Backplane Board Removing the SAS/SATA Backplane Board129 Installing the SAS/SATA Backplane Board Optical drive power connector Securing slots Securing tabsSAS/SATA backplane board Control Panel Assembly Service-only Procedure Removing the Control Panel Assembly131 Control panel circuit board Display module Display module cable Control panel cable Installing the Control Panel Assembly System Board Service-only ProcedureRemoving the System Board 133 Installing System Components System-board tray 135 Installing the System Board Management software Documentation Monitors power indicator Safety First-For You and Your SystemStart-Up Routine 137 Troubleshooting IRQ Assignment Conflicts Checking the Equipment138 Troubleshooting the Video Subsystem Troubleshooting External ConnectionsMonitor is not working properly Video memory is faulty 139 Troubleshooting the Keyboard Troubleshooting Basic I/O Functions Troubleshooting the Mouse141 Troubleshooting a Serial I/O Device Troubleshooting a USB Device Troubleshooting a NICNIC cannot communicate with network 143 Liquid spilled on the system Excessive humidity 144 Troubleshooting a Wet System 145 System was dropped or damaged Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Power Supplies147 Action Troubleshooting System Cooling Problems Troubleshooting a Fan149 Troubleshooting System Memory 151 System cannot read data from an SD card or USB key Troubleshooting an SD Card or Internal USB Key 153 Troubleshooting an Optical Drive Troubleshooting an External Tape Drive 155 Troubleshooting a Hard Drive Troubleshooting Your System 157 Troubleshooting a SAS Controller Daughter Card Troubleshooting Expansion Cards 159 Troubleshooting the Microprocessors System Diagnostics Features Using Server Administrator Diagnostics Running the System Diagnostics When to Use the System DiagnosticsSystem Diagnostics Testing Options 162 Selecting Devices for Testing Using the Custom Test OptionsSelecting Diagnostics Options 163 Viewing Information and Results Jumpers and Connectors System Board Jumpers165 Default system boot Configuration settings are retained at Password feature is disabled System Board ConnectorsSystem Board Jumper Settings Jumper SettingDescription Default The password feature is enabled 168 System Board Connectors 169 SAS/SATA Backplane Board Connectors Drive 0 connector Drive 1 connector SAS connector SAS Jumpers and Connectors171 System board connector Sideplane Board ConnectorsExpansion-Card Riser-Board Components and PCIe Buses 172 System board connector Length Pin collars System board connector Jumpers and Connectors173 Disabling a Forgotten Password Contacting Dell 175Getting Help 176 Amperes AC Alternating current 177 178 179 180 181 Hz Hertz 182 183 184 185 186 187 RAC Remote access controller 188 System diskette See bootable diskette 189 System memory See RAMTCP/IP Transmission Control Protocol/Internet Protocol VAC Volts alternating current VDC Volts direct current 190 191 192 Index 193 Index Sideplane board, 127 system board, 136 USB memory key 195 Microprocessor See processor 197 Power supply, 79 system battery, 125 system board Serial communications options Troubleshooting tape drive USB device, 143 video Upgrades processor199 200