Troubleshooting Tools | Dell 200 instruction

the computer. Any programs or files added since you received your computer—including data files—are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using PC Restore or Factory Image Restore.

Windows XP: Dell PC Restore

Using PC Restore:

1Turn on the computer.

During the boot process, a blue bar with www.dell.com appears at the top of the screen.

2Immediately upon seeing the blue bar, press <Ctrl><F11>.

If you do not press <Ctrl><F11> in time, let the computer finish starting, and then restart the computer again.

NOTICE: If you do not want to proceed with PC Restore, click Reboot.

3Click Restore and click Confirm.

The restore process takes approximately 6 to 10 minutes to complete.

4When prompted, click Finish to reboot the computer.

NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.

5When prompted, click Yes.

The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on.

6Click Next.

The System Restore screen appears and the computer restarts.

7After the computer restarts, click OK.

Removing PC Restore:

NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer operating system.

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Troubleshooting Tools

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Dell 200 owner manual Troubleshooting Tools

Contents

Dell Vostro W . d e l l . c o m s u p p o r t . d e l l . c o m July DX333 Contents Power Options Properties Configuring for RAID Using the Intel MatrixConnecting to a Network Adapter Setting Up Your Internet Connection Media Card Reader Problems Sound and Speaker ProblemsNo sound from headphones Contents Windows operating system Solid blue screen appears Video and Monitor Problems Dell Diagnostics Main MenuIf the screen is difficult to read 100 101 Replacing the Power Supply 152 Installing the Processor Fan/Heat Sink150 151 189 207 Contents What Are You Looking For? Find it Here Warranty information Your systemFinding Information Use the Service Tag to identify your Computer when you useEnter the Express Service Code to Direct your call when contacting Updates appropriate for your ConfigurationEducation customers can also use Other Dell customers Problem Windows Vista, click Windows Vista Start buttonIcon Setting Up and Using Your Computer Front View of the Computer Can contain an optional optical drive Optional CD/DVD eject Power button Power light Light in the center of this button indicatesFor more information Perform an operating system shutdown Back View of the Computer Access to the inside of the computer. To use Allow you to secure the computer cover toChassis with a padlock to prevent unauthorized Padlock rings, insert a commercially available Back Panel Connectors Extremely low bass extension. Systems not using Speakers in the surround sound setupConnector is on the card Speakers with integrated amplifiers Installing Your Computer in an Enclosure Setting Up and Using Your Computer Setting Up a Printer Connecting a USB PrinterPrinter Cable Page Playing CDs and DVDs Adjusting the Volume Adjusting the PictureDVD player includes the following basic buttons Copying CDs and DVDs Setting Up and Using Your Computer Media Type Read Write Rewritable YesMaybe Using a Media Card Reader Optional SecureDigital Card SD/ MultiMediaCard MMC Connecting Two Monitors Connecting Two Monitors With VGA Connectors Connecting a TV TV-OUT connectorMay not be present on your computer Optional DVI adapter Power Management Options in Windows XP Changing the Display SettingsStandby Mode Hibernate Mode Power Options Properties Power Management Options in Windows Vista Standby Mode Power Plan Properties Enabling SpeedStep Technology About RAID Configurations RAID Level 1 Configuration Configuring Your Hard Drives for RAID Configuring for RAID Using the Intel Option ROM Utility Configuring for RAID Using the Intel Matrix Storage Manager Setting Up and Using Your Computer Page Setting Up and Using Your Computer Transferring Information to a New Computer Setting Up and Using Your Computer Setting Up and Using Your Computer Setting Up and Using Your Computer Setting Up a Home and Office Network Connecting to a Network Adapter Network Setup Wizard Network adapter connector Connecting to the Internet Setting Up Your Internet Connection Setting Up and Using Your Computer Setting Up and Using Your Computer Troubleshooting Tips Battery ProblemsFollow these tips when you troubleshoot your computer Solving Problems Drive Problems E C K T H E C a B L E C O N N E C T I O N S Optical drive problems Problems writing to a CD/DVD-RW drive Mail, Modem, and Internet Problems Hard drive problems N T H E M O D E M D I a G N O S T I C S to O L Solving Problems Error Messages Do not use these characters in filenames Keyboard Problems Lockups and Software Problems Computer does not start upComputer stops responding Program stops responding Solid blue screen appears Windows XP Other software problems C K U P Y O U R F I L E S I M M E D I a T E L Y Media Card Reader Problems Memory Problems Run the Dell Diagnostics see Dell Diagnostics on Mouse Problems Network Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems No sound from speakers No sound from headphones Video and Monitor Problems If the screen is blank If the screen is difficult to read Power Lights Troubleshooting Tools Beep Codes Code Description Suggested Remedy Repetitive Short Beeps System Messages Troubleshooting Tools Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Dell Diagnostics Main Menu Option Function Option Function What Is a Driver? DriversTab Function Reinstalling Drivers and Utilities Identifying Drivers Troubleshooting Tools Troubleshooting Tools Restoring Your Operating System Using Microsoft Windows System Restore Using Dell PC Restore and Dell Factory Image Restore Troubleshooting Tools Troubleshooting Tools Using the Operating System Media Before you Begin To reinstall Windows, you need the following items Troubleshooting Software and Hardware Problems Removing and Installing Parts Before You BeginRecommended Tools Turning Off Your Computer Before Working Inside Your Computer Removing the Computer Cover 103 Computer cover Optical drive Power supply Inside View of Your Computer105 Memory module Connector DIMM2 Connector DIMM3 Battery socketSystem Board Components 106 107 Power Supply DC Connector Pin Assignments DC Power Connector P1 13 14 15 16 17 18 19 20 21 22 23108 109 110 DC Power Connector P7 Pin Number Signal Name Memory111 +12 Vadc Yellow Memory Installation Guidelines 112 Installing Memory Memory connector DIMM1113 Cutouts Notch Crossbar Cards Removing Memory115 PCI and PCI Express Cards 117 Card retention bracket 118 Alignment bar Fully-seated card Not fully-seated card 119 PCI Express x16 card Securing tabPCI Express x1 card slot PCI Express x16 card slot Alignment guide Filler bracket ScrewGuide notch To Off 121 122 If you removed an add-in network connector BezelRemoving the Bezel To On Bezel grip Clamp insert Back of computer Replacing the Bezel Align and insert the bezel clamps in the bezel insert125 Clamp insert Back side of computer Drives 126 Connecting Drive Cables Drive Interface ConnectorsPower cable Recommended Drive Cable Connections Connecting and Disconnecting Drive Cables Hard DrivesInterface cable Hard drive Power cable 129Screws Removing and Installing Parts Connector Drive bay 131System board Screws Removing and Installing Parts Second hard drive Power cable 133Optional System board Screws Floppy Drive 135 Removing and Installing Parts Connector Floppy drive 137 Removing and Installing Parts 139 Drive panel insert optional Media Card Reader Data cable Power cable Media Card Reader140 141 Connector FlexBay slot Optical Drive 143 144 145 System board Screw holes Screws Connector Optical drive bay Optical drive Data cable 147 Screw holes 149 Battery Replacing the Battery Power Supply Battery release lever151 Replacing the Power Supply 152 Panel 153 Removing the I/O Panel 154Panel clamp Screw Cables Installing the I/O Panel Processor Fan155 Removing the Processor Fan/Heat Sink Assembly Assembly156 Captive screws Installing the Processor Fan/Heat Sink Assembly 157 Processor Removing the Processor158 Installing the Processor 159Processor cover Socket Removing and Installing Parts 161 Chassis Fan Removing the Chassis Fan162 Replacing the Chassis Fan 163 System Board Removing the System Board Installing the System Board System Board Screws165 Replacing the Computer Cover Move the computer to the upright position 167Computer cover tab Slot 168 Specifications 169Integrated network interface capable of 10/100 Communication 170 171 172 173 System Setup Entering System SetupOverview 175 System Setup Options 176 Off On On by default FIXED, Dvmt Dvmt by default177 Boot Sequence 179 Clearing Forgotten Passwords Clearing Cmos Settings 181 Flashing the Bios Cleaning Your Computer182 Computer, Keyboard, and Monitor Mouse183 Dell Technical Support Policy U.S. Only CDs and DVDs Definition of Dell-Installed Software and Peripherals FCC Notice U.S. OnlyDefinition of Third-Party Software and Peripherals FCC Class B 186 Product name Dell Vostro Model numberCompany name Dell Inc One Dell Way Contacting Dell 187 188 Glossary Glossary 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 Inside view, 105 stops responding Index Index 209 Problems battery, 59 beep codes 210 211 Booting to devices Using Windows Device Driver Rollback 212 USB Wizard, 68 reinstalling, 94 scanner, 77 System Restore 213 214