Troubleshooting Software and Hardware Problems | Dell 200 manual

Troubleshooting Software and Hardware Problems

If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.

Windows XP

1Click Start and click Help and Support.

2Type hardware troubleshooter in the Search field and click the arrow to start the search.

3Click Hardware Troubleshooter in the Search Results list.

4In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and click Next.

Windows Vista

1Click Start and click Help and Support.

2Type hardware troubleshooter in the search field and press <Enter> to start the search.

3In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.

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Troubleshooting Tools

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Dell 200 owner manual Troubleshooting Software and Hardware Problems

Contents

Dell Vostro W . d e l l . c o m s u p p o r t . d e l l . c o m July DX333 Contents Power Options Properties Configuring for RAID Using the Intel MatrixConnecting to a Network Adapter Setting Up Your Internet Connection Media Card Reader Problems Sound and Speaker ProblemsNo sound from headphones Contents Windows operating system Solid blue screen appears Video and Monitor Problems Dell Diagnostics Main MenuIf the screen is difficult to read 100 101 Replacing the Power Supply 152 Installing the Processor Fan/Heat Sink150 151 189 207 Contents Your system What Are You Looking For? Find it Here Warranty informationFinding Information Use the Service Tag to identify your Computer when you useEnter the Express Service Code to Direct your call when contacting Updates appropriate for your ConfigurationEducation customers can also use Other Dell customers Windows Vista, click Windows Vista Start button ProblemIcon Setting Up and Using Your Computer Front View of the Computer Can contain an optional optical drive Optional CD/DVD eject Power button Power light Light in the center of this button indicatesFor more information Perform an operating system shutdown Back View of the Computer Access to the inside of the computer. To use Allow you to secure the computer cover toChassis with a padlock to prevent unauthorized Padlock rings, insert a commercially available Back Panel Connectors Extremely low bass extension. Systems not using Speakers in the surround sound setupConnector is on the card Speakers with integrated amplifiers Installing Your Computer in an Enclosure Setting Up and Using Your Computer Connecting a USB Printer Setting Up a PrinterPrinter Cable Page Playing CDs and DVDs Adjusting the Picture Adjusting the VolumeDVD player includes the following basic buttons Copying CDs and DVDs Setting Up and Using Your Computer Yes Media Type Read Write RewritableMaybe Using a Media Card Reader Optional SecureDigital Card SD/ MultiMediaCard MMC Connecting Two Monitors Connecting Two Monitors With VGA Connectors TV-OUT connector Connecting a TVMay not be present on your computer Optional DVI adapter Changing the Display Settings Power Management Options in Windows XPStandby Mode Hibernate Mode Power Options Properties Power Management Options in Windows Vista Standby Mode Power Plan Properties Enabling SpeedStep Technology About RAID Configurations RAID Level 1 Configuration Configuring Your Hard Drives for RAID Configuring for RAID Using the Intel Option ROM Utility Configuring for RAID Using the Intel Matrix Storage Manager Setting Up and Using Your Computer Page Setting Up and Using Your Computer Transferring Information to a New Computer Setting Up and Using Your Computer Setting Up and Using Your Computer Setting Up and Using Your Computer Setting Up a Home and Office Network Connecting to a Network Adapter Network Setup Wizard Network adapter connector Connecting to the Internet Setting Up Your Internet Connection Setting Up and Using Your Computer Setting Up and Using Your Computer Troubleshooting Tips Battery ProblemsFollow these tips when you troubleshoot your computer Solving Problems Drive Problems E C K T H E C a B L E C O N N E C T I O N S Optical drive problems Problems writing to a CD/DVD-RW drive Mail, Modem, and Internet Problems Hard drive problems N T H E M O D E M D I a G N O S T I C S to O L Solving Problems Error Messages Do not use these characters in filenames Keyboard Problems Lockups and Software Problems Computer does not start upComputer stops responding Program stops responding Solid blue screen appears Windows XP Other software problems C K U P Y O U R F I L E S I M M E D I a T E L Y Media Card Reader Problems Memory Problems Run the Dell Diagnostics see Dell Diagnostics on Mouse Problems Network Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems No sound from speakers No sound from headphones Video and Monitor Problems If the screen is blank If the screen is difficult to read Power Lights Troubleshooting Tools Beep Codes Code Description Suggested Remedy Repetitive Short Beeps System Messages Troubleshooting Tools When to Use the Dell Diagnostics Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Dell Diagnostics Main Menu Option Function Option Function Drivers What Is a Driver?Tab Function Reinstalling Drivers and Utilities Identifying Drivers Troubleshooting Tools Troubleshooting Tools Restoring Your Operating System Using Microsoft Windows System Restore Using Dell PC Restore and Dell Factory Image Restore Troubleshooting Tools Troubleshooting Tools Using the Operating System Media Before you Begin To reinstall Windows, you need the following items Troubleshooting Software and Hardware Problems Before You Begin Removing and Installing PartsRecommended Tools Turning Off Your Computer Before Working Inside Your Computer Removing the Computer Cover 103 Computer cover Inside View of Your Computer Optical drive Power supply105 Memory module Connector DIMM2 Connector DIMM3 Battery socketSystem Board Components 106 107 DC Power Connector P1 13 14 15 16 17 18 19 20 21 22 23 Power Supply DC Connector Pin Assignments108 109 110 DC Power Connector P7 Pin Number Signal Name Memory111 +12 Vadc Yellow Memory Installation Guidelines 112 Memory connector DIMM1 Installing Memory113 Cutouts Notch Crossbar Removing Memory Cards115 PCI and PCI Express Cards 117 Card retention bracket 118 Alignment bar Fully-seated card Not fully-seated card PCI Express x16 card Securing tab 119PCI Express x1 card slot PCI Express x16 card slot Screw Alignment guide Filler bracketGuide notch To Off 121 122 If you removed an add-in network connector BezelRemoving the Bezel To On Bezel grip Clamp insert Back of computer Replacing the Bezel Align and insert the bezel clamps in the bezel insert125 Clamp insert Back side of computer Drives 126 Connecting Drive Cables Drive Interface ConnectorsPower cable Recommended Drive Cable Connections Hard Drives Connecting and Disconnecting Drive CablesInterface cable 129 Hard drive Power cableScrews Removing and Installing Parts 131 Connector Drive baySystem board Screws Removing and Installing Parts 133 Second hard drive Power cableOptional System board Screws Floppy Drive 135 Removing and Installing Parts Connector Floppy drive 137 Removing and Installing Parts 139 Drive panel insert optional Media Card Reader Media Card Reader Data cable Power cable140 141 Connector FlexBay slot Optical Drive 143 144 145 System board Screw holes Screws Connector Optical drive bay Optical drive Data cable 147 Screw holes 149 Battery Replacing the Battery Battery release lever Power Supply151 Replacing the Power Supply 152 Panel 153 154 Removing the I/O PanelPanel clamp Screw Cables Processor Fan Installing the I/O Panel155 Removing the Processor Fan/Heat Sink Assembly Assembly156 Captive screws Installing the Processor Fan/Heat Sink Assembly 157 Removing the Processor Processor158 159 Installing the ProcessorProcessor cover Socket Removing and Installing Parts 161 Removing the Chassis Fan Chassis Fan162 Replacing the Chassis Fan 163 System Board Removing the System Board System Board Screws Installing the System Board165 Replacing the Computer Cover 167 Move the computer to the upright positionComputer cover tab Slot 168 Specifications 169Integrated network interface capable of 10/100 Communication 170 171 172 173 Entering System Setup System SetupOverview 175 System Setup Options 176 FIXED, Dvmt Dvmt by default Off On On by default177 Boot Sequence 179 Clearing Forgotten Passwords Clearing Cmos Settings 181 Cleaning Your Computer Flashing the Bios182 Mouse Computer, Keyboard, and Monitor183 Dell Technical Support Policy U.S. Only CDs and DVDs Definition of Dell-Installed Software and Peripherals FCC Notice U.S. OnlyDefinition of Third-Party Software and Peripherals FCC Class B 186 Product name Dell Vostro Model numberCompany name Dell Inc One Dell Way Contacting Dell 187 188 Glossary Glossary 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 Inside view, 105 stops responding Index Index 209 Problems battery, 59 beep codes 210 211 Booting to devices Using Windows Device Driver Rollback 212 USB Wizard, 68 reinstalling, 94 scanner, 77 System Restore 213 214