Contents 5
Drive Problems. . . . . . . . . . . . . . . . . . . . . . 60
Optical drive problems . . . . . . . . . . . . . . . 61
Hard drive problems . . . . . . . . . . . . . . . . 62
E-Mail, Modem, and Internet Problems. . . . . . . . . 62
Error Messages . . . . . . . . . . . . . . . . . . . . . 65
Keyboard Problems . . . . . . . . . . . . . . . . . . . 66
Lockups and Software Problems . . . . . . . . . . . . 67
The computer does not start up . . . . . . . . . . 67
The computer stops responding . . . . . . . . . . 67
A program stops responding. . . . . . . . . . . . 67
A program crashes repeatedly. . . . . . . . . . . 67
A program is designed for an earlier Microsoft®
Windows® operating system. . . . . . . . . . . . 68
A solid blue screen appears . . . . . . . . . . . . 68
Other software problems. . . . . . . . . . . . . . 69
Media Card Reader Problems. . . . . . . . . . . . . . 70
Memory Problems . . . . . . . . . . . . . . . . . . . . 71
Mouse Problems. . . . . . . . . . . . . . . . . . . . . 72
Network Problems. . . . . . . . . . . . . . . . . . . . 73
Power Problems. . . . . . . . . . . . . . . . . . . . . 74
Printer Problems. . . . . . . . . . . . . . . . . . . . . 75
Scanner Problems. . . . . . . . . . . . . . . . . . . . 76
Sound and Speaker Problems. . . . . . . . . . . . . . 77
No sound from speakers . . . . . . . . . . . . . . 77
No sound from headphones . . . . . . . . . . . . 78
book.book Page 5 Thursday, June 14, 2007 6:23 PM