76 Solving Problems
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s
manufacturer.
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —
Windows XP
1
Click
Start
→
Control Panel
→
Printers and Other Hardware
→
View installed
printers or fax printers
.
2
If the printer is listed, right-click the printer icon.
3
Click
Properties
→
Ports
. For a parallel printer, ensure that the
Print to the
following port(s):
setting is
LPT1 (Printer Port)
. For a USB printer, ensure that
the
Print to the following port(s):
setting is
USB
.
Windows Vista
1
Click
Start
→
Control Panel
→
Hardware and Sound
→
Printer
.
2
If the printer is listed, right-click the printer icon.
3
Click
Properties
and click
Ports
.
4
Adjust the settings, as needed.
REINSTALL THE PRINTER DRIVER —See the printer documentation for
instructions.
CHECK THE SCANNER DOCUMENTATION —See the scanner documentation for
setup and troubleshooting information.
UNLOCK THE SCANNER —Ensure that your scanner is unlocked if it has a locking
tab or button.
RESTART THE COMPUTER AND TRY THE SCANNER AGAIN
book.book Page 76 Thursday, June 14, 2007 6:23 PM