Other Email-Related Issues | LG Electronics MFL66990402(1.0), AS740

298FAQ(Updated)

Other Email-Related Issues

Why can’t I connect to the Mail Server?

If you are unable to connect to the Mail server but other applications are still able to access the data network, you will need to contact the Email server manager.

Why won’t the phone open a file that is supposed to be supported by the phone?

If you are unable to open an image, video, audio, or other attached file, it is possible that the file was saved with the wrong file extension.

Why do my Exchange emails only go back a few days?

Exchange accounts set up on your phone will only synchronize for a specific number of days. Check your settings, the options available are: One day, Three days, One week, Two weeks, and One month.

Why do I get a Connection Error message with my Hotmail account?

When the email application is set to check for new email less than every 15 minutes, this has been known to occur.

Image 299

LG Electronics MFL66990402(1.0), AS740 owner manual Other Email-Related Issues, Why can’t I connect to the Mail Server?

Contents

AS740 Use the correct external power source Important Health Information and Safety Precautions Take extra precautions Handle battery packs carefully Safety Precautions for Direct Sunlight Prevention of Hearing Loss Safety in Aircraft Safety Precautions for RF Exposure Hearing Aids Connecting to Networks and Devices Placing and Receiving Calls 121 104 160 216 182198 206 232 293 259282 284 Important Customer Information Technical Details Important Information Network Designator Description StandardBasic Air Interface Part 15.21 statement Vehicle-Mounted External Antenna Optional, if availablePart 15.19 statement Part 15.105 statement Front View Phone Overview Basics Rear View Left Side Right Side Accessory Camera Key Charger Port Slide Out Qwerty Keyboard Basics Removing the battery Installing the Battery and microSD CardInstalling the battery Touch Unmount SD card Inserting a microSD cardRemoving the microSD card To unmount the microSD card Charging the Phone Battery temperature protectionBattery charge level Turning the phone off Turning the Phone On and OffCharging with USB Turning the phone on To turn the phone sounds off Press the Power/Lock KeyTo unlock the phone Your Google account Getting started with your AndroidTM phone Status icons Phone’s Status Icons Call in progress Notification icons Android Home LG Home Getting to Know the Home Screen Quick Keys Selecting a Home Screen ThemeTo return to the Home screen To view other Home screen panes LG Home screen Touchscreen Basics Qwerty Keyboard Entering Text Using the Qwerty keyboardOnscreen Keyboard Using the onscreen keyboard Touch Cut all or Copy all Editing textTo cut or copy and paste all the text Touch Select text To cut or copy and paste some of the text Overview Applications How to View, Open and Switch Customizing the LG Home Launch Screen Opening and Closing the Launch screen Press the Home Key Opening and Switching ApplicationsOpening an application Opening multiple applications Adding application icons to the Home screen Setting Keyboard Shortcuts to ApplicationsSwitching between multiple applications Options menus Working with Menus Context menus Managing Notifications To close the notifications panel To open the Notifications panelTo respond to a notification To clear all notifications Touch the Search Key Phone and Web search using text entrySearching Your Phone and the Web Basics Web search using voice command Locking the Screen Setting a Lock Pattern To add an item to the Home screen Customizing the Home Screen Touch Gallery, Live wallpapers, or Wallpapers To move an item on the Home screenTo remove an item from the Home screen To change the Home screen wallpaper To rename a folder Connecting Quickly With Your Contacts Tips to extend the life of your battery Optimizing Battery Life To monitor and control what uses the battery To check the battery charge level Connecting to Mobile Networks To limit your data connection to 2G networks To disable data when roamingTouch Settings Wireless & networks Mobile networks Touch Settings Wireless & networks Wi-Fi settings Connecting to Wi-Fi NetworksTo turn Wi-Fi on and connect to a Wi-Fi network To add a Wi-Fi network To receive notifications when open networks are in range Touch Forget network To forget a Wi-Fi network Bluetooth QD ID B016383 Connecting to Bluetooth DevicesTo turn Bluetooth on or off Touch Settings Wireless & networks Touch Settings Wireless & networks Bluetooth settings To change your phone’s Bluetooth nameTo pair your phone with a Bluetooth device To disconnect from a Bluetooth device To connect to a Bluetooth deviceTo configure the Bluetooth features you want to use Before you proceed To unpair a Bluetooth deviceTouch Enable Dial Up Networking To disconnect your phone from the computer Connecting to a Computer via USBTo connect your phone to a computer via USB To format a microSD card Touch Settings SD card & phone storage Touch Format SD cardTo safely remove the microSD card from your phone To add a VPN Connecting to Virtual Private Networks To disconnect from a VPN To connect to a VPN Working With Secure Certificates To install a secure certificate from the microSD cardTouch Settings Location & security To place a call by dialing Placing and Ending CallsTo open the Phone application To end a call To answer a call Airplane mode to disable wireless communicationTouch Airplane mode Answering or Rejecting Calls To open the Call log Working with the Call LogTo decline a call and divert it to voicemail To clear the Call log To dial a number in the Call logTo add an entry’s number to your Contacts To take other actions on a Call log entry Favorites tab Calling Your ContactsTo call a contact To call a favorite contact To mute the microphone during a call Dialing by VoiceOptions During a Call To place a call by speaking To turn the speakerphone on or off To switch between a Bluetooth headset and the phoneTo switch between current calls Managing Multiple Calls To set up a conference call To listen to your voicemail Listening to Your VoicemailTo end a conference call and disconnect all callers Touch Dialpad To set up your voicemailTo access your voicemail from your wireless device Touch the Voicemail Key To open a list of your favorite contacts Using Your ContactsTo open your Contacts application To view details about a contact Press the Menu Key and touch New contact Adding ContactsTo add a new contact To import contacts from your microSD card Importing, Exporting, and Sharing Contacts To share a contact To export contacts to your microSD card To remove a contact from your favorites list Adding a Contact to Your FavoritesSearching for a Contact To add a contact to your favorites To edit contact details Editing Contact Details Touch the Back Key To change a contact’s default phone numberTo divert calls from a contact to your voicemail To set a ringtone for a contact Press the Menu Key and touch Delete contact Communicating with Your ContactsTo delete a contact To communicate with a contact To connect by using Quick Contact for AndroidTM To call a contact’s default number Press the Menu Key and touch Display options Selecting which Contacts are DisplayedTo set whether contacts without phone numbers are displayed To change which groups are displayed Press the Menu Key and touch Edit contact Joining ContactsTo join contacts To separate contact information Separating Contact Information To add an account Adding and Removing Accounts Touch the account you want to add Touch the Remove account button To remove an account To configure general sync settings Configuring Account Sync and Display Options To sync information manually To change an account’s sync settings Gmail is Different To open the Gmail application Opening Gmail and Your Inbox Touch More Back to Inbox To open your Inbox when Gmail is running To switch accounts To read a message Reading Your Messages To reread a message To compose and send a message Composing and Sending a Message Touch Reply, Reply to all, or Forward Replying to or Forwarding a MessageTo reply to or forward a message Working with Conversations in Batches To change a conversation’s labels Labeling a ConversationTo label a conversation To label a batch of conversations at once To unstar a message Starring a MessageTo star a message Viewing Conversations by Label Menu Key and touch Report spam Reporting SpamSearching for Messages To report a conversation as spam To Archive a conversation Archiving Conversations To select which conversations to synchronize Press the Menu Key and touch Settings LabelsSynchronizing Your Messages To set how many days of conversations to synchronize Press the Menu Key and touch Settings SignatureAppending a Signature to Your Messages Notification settings Changing Gmail SettingsGeneral Settings To open your Calendar application Viewing Your Calendar and Events To change your Calendar view To learn more about events in Agenda view To switch to Agenda viewWorking in Agenda View To add an event in Day view To switch to Day viewWorking in Day View To learn more about events in Day view To add an event in Week view To switch to Week viewWorking in Week View To learn more about events in Week view To add an event in Month view To switch to Month viewWorking in Month View To view more information about events in Month view To view information about an event Viewing Event Details To create an event Creating an Event To delete an event Editing or Deleting an EventTo edit an event To delete an event reminder Setting an Event ReminderTo set an event reminder To respond to an event reminder Responding to an Event Reminder To set which calenders are synchronized on your phone Displaying and Synchronizing CalendarsTo show or hide calendars Changing Calendar Settings To open Google Talk and sign Signing in and Opening your Friends List To sign out of Google Talk To return to your friends list To chat with a friend Chatting with Friends To accept an invitation to chat To switch between active chats To end a chat To invite a friend to join a group chatTo chat on or off the record To change your online status Changing and Monitoring Online Status To change your picture Managing Your Friends ListTo change your status message To view all friends or only those most popular with you To add a friend to your Friends listTo view and accept an invitation to become a friend To view a list of pending invitations to friends To block a friend To add a friend to the ‘Most popular’ group To show or hide the mobile indicator to friends Changing Google Talk SettingsTo configure notifications for new Google Talk messages Checkmark or uncheck Automatically sign To set whether you sign into Google Talk automatically Accounts screen Opening Email and the Accounts ScreenTo open the Email application Accounts Screen To open your Combined InboxPage Reading Your Messages Press the Menu Key and touch Reply, Reply all, or Forward Responding to a MessageTo mark a message as unread To delete a message To view your starred messages Starring Messages Composing and Sending Email To view an account’s folders Working with Account Folders Press the Menu Key and touch Add account Adding and Editing Email AccountsTo add an email account Page To delete an email account Changing Email Account SettingsTo change an account’s settings Email account settingsPage Incoming server settings Type Settings for POP3 accountsPort Security Smtp Outgoing server settings To delete a message thread from the Messaging window Opening MessagingTo open Messaging To send a text message Exchanging Messages To create and send a multimedia message Messaging To view details about a message To respond to messages you receive Text message SMS settings Changing Messaging SettingsStorage settings Multimedia message MMS settings To open Browser Opening Browser To stop opening a To go to a webpageTo refresh the current To scroll a webpage Navigating within a webpageTo get more information about the current To set your home To quickly zoom into a section of a webpage To zoom in or out on a webpage Press the Menu Key and touch More Find on To find text on a webpage To view your Browser history Navigating Among WebpagesTo open a link To go back and forth among the pages you’ve opened Touch the Most visited tab To view your most frequently visited pagesTo follow shortcuts for links, phone numbers, and addresses To close a Browser window To switch Browser windowsWorking with Multiple Browser Windows To open a new Browser window To download a file To allow installing applications from the web or emailTouch Settings Applications Downloading Files To view the files you’ve downloaded To cancel a download To edit a bookmark Working with BookmarksTo bookmark a webpage To open a bookmark Touch Shortcuts Touch Bookmarks To share a bookmarkTo add a bookmark shortcut to the Home screen To delete a bookmark Content settings Changing Browser Settings Privacy settings Advanced settings Security settings Opening Google Maps and Viewing Your Location To use location services with Google MapsTouch Settings Privacy Press the Menu Key and touch My location To open Google Maps and view your locationTo move the map To zoom in and out of a map To clear the map Changing Map LayersTo get an address and additional information for a location To view map, satellite, or traffic layers To search for a location Searching For Locations and Places To get directions Getting Directions To navigate with turn-by-turn directions Navigating with Spoken, Turn-by-turn Directions Compass indicates north Your current location and direction To change views of your route To return to Navigation View To search for locations along your route To view traffic conditions on your route To preview your route Press the Menu Key and touch Exit Navigation Finding Your Friends with Google LatitudeTMTo get an alternate route to your destination To exit navigation To invite friends to share their locations To join LatitudeTo open Latitude To view your friends’ locations To respond to an invitation To connect with and manage connections with your friends To control what you share To open the Camera application Opening Camera and Taking Pictures To take pictures with digital zoom To take a picture To shoot a video Touch the Picture review icon Reviewing Your PicturesTo review your pictures Reviewing Your Videos Use the Album View switch To change Camera settings Changing Camera Settings Camera settings Camcorder settings To open Gallery and view your albums Opening Gallery and viewing Your Albums Working with Albums To open an album and view its contents To change how the contents of an album are displayed To share an album To Work with Batches of Pictures or Videos To view and browse pictures Working with PicturesTo get details about an album To delete an album Touch Rotate Left or Rotate Right To watch a slideshow of your picturesTo rotate a picture Touch Set as To crop a picture Touch Details To get details about a pictureTo view the location of a picture in Google MapsTM To share a picture To play videos Working with VideosTo delete a picture Touch Confirm Delete To share a videoTo delete a video To open the YouTube application Opening YouTube and Watching Videos To search for videos To watch and interact with YouTube videos Touch Upload To share your videos on YouTubeTouch the Recording Key To copy music files onto the phone’s microSD card Transferring Music Files to Your Phone To open Music and view your music library Opening Music and Working with Your Library To delete a song from the microSD card To search for music in your library To play music Playing Music To control playback To control playback volume To use a song as a ringtone To play your tracks in a party shuffle Touch Add to playlist Working with PlaylistsTo create a playlist To add a song to a playlist To create playlists on your computer To remove a song from a playlistTo rename or delete a playlist To open the Clock application Viewing the Date, Time, and Other Information To play a slideshow To dim the Clock display Setting AlarmsTo set an alarm Clock Changing Clock Alarm Settings Using Car Home To clear your history of operations Using the CalculatorTo open and use the Calculator To get help with Android Market Opening Android Market and Finding ApplicationsTo open Android Market application To browse for applications Search Key To open a screen with details about an applicationTo search for applications To return to Android Market home screen To download and install an application Downloading and Installing Applications To create a Google Checkout account To view your downloaded applications To uninstall an applicationTouch Uninstall Managing Your Downloads Press the Menu Key and touch Notifications To set whether you’re notified about updated applicationsTouch Uninstall and refund To request a refund for an application To flag inappropriate applications To rate an application To open Settings Opening SettingsWireless & networks Advanced Wi-Fi settings screen Wi-Fi settings screen Mobile networks settings screen Bluetooth settings screenVPN settings screen Other call settings Call settingsCall settings screen Sound & display Sound & display settings screen Location & security Settings Applications Applications settings screen Development screen Application Info screen Accounts & sync Accounts & sync settings screen Account screen Privacy SD card & phone storage screen SD card & phone storage Language & keyboard screen Search settings screenSearch Language & keyboard Device Keyboard settings screen Android Keyboard settings screen Text-to-speech AccessibilityText-to-speech settings screen About phone screen Date & timeAbout phone Settings Antenna Care TIA Safety InformationExposure to Radio Frequency Signal Electronic Devices Phone OperationTips on Efficient Operation Driving Health Care Facilities Persons with pacemakersHearing Aids Other Medical Devices For Vehicles Equipped with an Air Bag AircraftBlasting Areas Potentially Explosive Atmosphere Battery Information and Care Safety InformationCharger and Adapter Safety General Notice Explosion, Shock, and Fire Hazards Avoiding hearing damage Do wireless phones pose a health hazard? FDA Consumer UpdateUsing your phone safely Using headsets safely Safety What kinds of phones are the subject of this update? What are the results of the research done already? Safety Safety What about children using wireless phones? Where can I find additional information? Driver Safety Tips Safety Consumer Information on SAR Safety Safety Safety Safety Physical PowerBattery Wireless Platform Camera Is it possible to Inbox is automatically Category Sub Question Answer 284 FAQ FAQ 286 FAQ Key Settings Question Answer Category Category Manage applications Ringtone Touch Settings Privacy Contacts FAQUpdated Touch Accounts & sync Can I import contacts to my LG AS740? How can I separate the grouped contacts? How can I check that my data is synchronizing? How can I sync contacts? File types supported by the Email application Unable to access your Email on the AS740?Why can’t I open email attachments? Email Information Why do my Exchange emails only go back a few days? Other Email-Related IssuesWhy can’t I connect to the Mail Server? AcitveSync Supported Email FeaturesEASExchange Accounts & sync How do I sync Socialite with Facebook? You can sync data only about friends already in Contacts What this Warranty Covers What LG will do Tel -800-793-8896 or Fax HOW to GET Warranty ServicePage