Troubleshooting 55

6

Troubleshootingroubleshooting

General

Symptom

Cause & Solution

 

 

The Power does not

• Plug the power cord into the wall outlet securely.

turned on.

 

 

 

The unit does not start

• Insert a playable disc. (Check the disc type, color system, and

playback.

regional code.)

 

• Place the disc with the playback side down.

 

• Place the disc on the disc tray correctly inside the guide.

 

• Clean the disc.

 

• Cancel the Rating function or change the rating level.

 

 

The angle cannot be

Multi-angles are not recorded on the BD/DVD Video being

changed.

played.

 

 

Cannot play movie, music

• The files are not recorded in a format that the unit can play.

or photo files.

• The unit does not support the codec of the movie file.

 

 

 

The remote control does

• The remote control is not pointed at the remote sensor of

not work properly.

the unit.

 

• The remote control is too far from the unit.

 

• There is an obstacle in the path of the remote control and

 

the unit.

 

The battery in the remote control is exhausted.

 

 

The unit is plugged in, but

You can reset the unit as follows.

the power will not turn on

1. Press and hold the (POWER) button for at least five

or of.

seconds. This will force the unit to power of then turn the

 

unit back on.

The unit is not operating

2. Unplug the power cord, wait at least five seconds, and then

normally.

plug it in again.

 

 

 

6

Troubleshooting

Page 55
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LG Electronics BD678N, BD550 owner manual General, Symptom Cause & Solution, Battery in the remote control is exhausted