BEFORE CALLING FOR SERVICE
Before you call for service, review this list. It may save you time and expense. This list includes common occurrences that are not the result of a defect in workmanship or materials.
| Problem | Possible Causes | Solutions |
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| Cooktop does not work | • Cooktop controls are locked. | • See USING CHILD LOCK to turn off the |
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| CHILD LOCK feature. |
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| • Circuit breaker has tripped or | • Reset the circuit breaker. |
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| fuse is blown. |
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| • Power outage. | • Check house lights to confirm power |
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| outage. |
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| • Installation wiring not complete. | • Contact the installer or dealer. |
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| Cooktop does not heat | • Incorrect Cooking Zone selected. | • Make sure the correct control is ON for |
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| the Cooking Zone being used. |
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| • No power to cooktop. | • See “Cooktop does not work” above. |
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| Elements turns off | • Cooktop inner temperature too | • Check that cooktop has been installed |
| while cooking. | High. | According to the installation instructions. |
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| Elements do not get | • Touch controls may not be set | • Check the power level. |
| hot enough. | properly. |
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| • Cookware may not be shape or | • Use the recommended cookware. |
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| flat or the correct size. | See the page |
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| A fan sound can be | • Cooktop inner temperature is | • This is normal. |
| heard. | High. | The cooling fan will run when any element |
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| is turned on. With the heavy use the fan |
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| may continue to run after the controls are |
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| turned off until the cooktop has cooled. |
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ENGLISH
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