LG Electronics LDS5040BB, LDS5040WW, LDS5040ST Before Calling For Service, 22TROUBLESHOOTING

22TROUBLESHOOTING

BEFORE CALLING FOR SERVICE

Food soil remains on dishes.	Improper cycle selection.	Select correct cycle based on soil level and
		type of dishware being washed.
	Water temperature too low.	Check water supply connection or water
		heater setting.
	Dish washing detergent was not used.	Use recommended detergent.
	Low inlet water pressure.	Water pressure should be between 20 and
		120 psi.
	Water jet holes on spray arms blocked.	Clean the spray arms.
	Improper loading of dishes	Make sure dishes do not block spray arm ro-
		tation or interfere with detergent dispenser.
	Filters are clogged.	Clean filters.
Noise	Some level of noise is normal during opera-	Detergent cover opening.
	tion.	Drain pump at the beginning of drain cycle.
	The dishwasher is not level.	Adjust leveling feet.
	Nozzle arm knocking against dishes.	Reposition the dishes.
Cloudiness on glassware.	Combination of excessive detergent and	Use less detergent and use a rinse aid to
	hard water.	minimize the problem.
Black or gray marks on dishes.	Aluminum items rubbing dishes during	Reposition the dishes.
	cycle.
Yellow or brown film on inside of surfaces	Coffee or tea stains.	Eliminate the stain by using a stain removal
of dishwasher.		product.
Dishes don’t dry.	Rinse agent dispenser empty.	Check and refill the rinse agent dispenser if
		empty.
Lamps do not illuminate.	Power is not connected.	Connect power supply.
Sprays arms do not rotate smoothly.	Holes of spray arms are blocked by food	Clean the holes of spray arms.
	particles.
Upper rack is crooked.	Rack is poorly adjusted.	See the Height Adjustable Upper Rack
		section.
Dishwasher continuously beeps when the	The contents of the dishwasher are hot and	Close the door until the dishwasher and
door is opened, during or right after a cycle	care should be used when placing your	dishes have cooled down. The beeping will
has completed.	hands inside the dishwasher.	go away if the door is closed or the interior
		temperature has been cooled.
IE Error	Water inlet problem.	Check for a clogged, kinked or frozen water
		inlet hose.
		Check water supply.
OE Error	Drainage Problem.	Check for a clogged, kinked or frozen drain
		hose.
FE Error	Excessive Water supplied.	Please call an Authorized Service Center or
HE Error	Heater circuit failure.
		LGE Customer Service at 1-800-243-0000
tE Error	Thermistor failure or very high inlet water
		(US) 1-888-542-2623 (Canada)
	temperature (over 1940F)

If you have followed this troubleshooting guide and the problem persists, or if the problem you are experiencing is not listed here, please call LGE Customer Service at 1-800-243-0000(US), 1-888-542-2623(Canada).