Troubleshooting

This chapter lists some problems you might encounter while using your phone. Some problems require you to call your service provider, but most are easy to fix yourself.

Message

Possible causes

Possible Corrective Measures

 

 

 

 

There is no SIM card in

 

SIM error

the phone, or it is inserted

Make sure the SIM card is correctly inserted.

 

incorrectly.

 

 

 

Move towards a window or into an open area.

No network

Weak Signal outside GSM

Check the network operator coverage map.

network area.

Check whether the SIM card is more than

connection /

Operator applied new

6~12 months old.

Losing network

services

If so, change your SIM at your network

 

 

 

provider's nearest branch.

 

 

 

 

To change a security code,

 

Codes do not

you will need to confirm the

The default code is [0000]. If you forget the

match

new code by re-entering it.

code, contact your service provider.

The two codes you have

 

 

 

entered do not match.

 

 

 

 

An application

Not supported by service

 

provider or registration

Contact your service provider.

cannot be set

required

 

 

 

 

 

 

 

Dialling error

New network not authorised.

Calls not available

New SIM card inserted

Check for new restrictions.

Prepaid Charge limit

Contact service provider or reset limit with

 

reached

PIN 2.

 

 

 

 

On/Off key held down long

Hold the On/Off key down for at least two

Phone cannot be

enough

seconds.

Battery is not charged

Keep the charger attached for longer. Clean

switched on

Battery contacts are dirty

the contacts.

 

 

 

Take out the battery and reinsert it.

 

 

 

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LG Electronics P925G manual Troubleshooting, Message Possible causes, Possible Corrective Measures