Troubleshooting

This chapter lists some problems you might encounter while using your phone. Some problems require you to call your service provider, but most are easy to correct yourself.

Message

Possible causes

Possible Corrective Measures

 

 

 

 

There is no SIM card in

Make sure that the SIM card is correctly

SIM error

the phone or it is inserted

inserted.

 

incorrectly.

 

 

 

 

 

 

 

Move towards a window or into an open area.

No network

Weak Signal outside of GSM

Check the network operator coverage map.

network area.

Check if the SIM card is older than 6~12

connection/

Operator applied new

months.

Losing network

services

If so, change your SIM at your network

 

 

 

provider's nearest branch.

 

 

 

 

To change a security code,

 

 

you will need to confirm

 

Codes do not

the new code by entering

The default code is [0000]. If you forget the

match

it again.

code, contact your service provider.

 

The two codes you have

 

 

entered do not match.

 

Any application

Not supported by service

 

provider or registration

Contact your service provider.

cannot be set

required

 

 

 

 

 

 

 

Dialling error

New network not authorised.

Calls not available

New SIM card inserted

Check for new restrictions.

Prepaid Charge limit

Contact service provider or reset limit with

 

reached

PIN 2.

 

 

 

 

On/Off key pressed long

Press the On/Off key down for at least two

Phone cannot be

enough

seconds.

Battery is not charged

Keep charger attached for longer. Clean the

switched on

Battery contacts are dirty

contacts.

 

 

 

Take out the battery and insert again.

 

 

 

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LG Electronics P970G manual Troubleshooting, 111, Message Possible causes, Possible Corrective Measures