LG Electronics P970G manual Troubleshooting, 112

Troubleshooting

Message	Possible causes	Possible Corrective Measures
	Battery is not charged.	Charge battery.
	Outside temperature is too	Make sure phone is charging under normal
	hot or cold	temperatures.
	Contact problem	Check the charger and connection to the
		phone. Check the battery contacts and clean
Charging error		them if necessary.
	No voltage	Plug into a different socket.
	Charger defective	If the charger does not warm up, replace it.
		Only use original LG accessories.
	Wrong charger. Battery	Replace battery.
	defective.
Number not	The Fixed Dial Number	Check settings.
permitted	function is on.
Impossible to
receive/ send	Memory Full	Delete some existing messages in the phone.
SMS & Picture
Files not open	Unsupported file format	Check the file format that can be supported
SD Card not	FAT16, FAT32 file system	Check SD card file system via card reader Or
working	supported	format SD card using phone
The screen does		If you use any protection tape or case, check
		if it is covering the area around the proximity
not turn on when I	Proximity sensor problem
		sensor. Make sure that the area around the
receive a call.
		proximity sensor is clean.
		Check the settings status of the sound menu
No Sound	Vibration or manner mode	to make sure you are not in vibrate or silent
		mode.
		Remove and re-insert battery.
Hang up or freeze	Intermittent software	Turn on the phone.
	problem	Try to do a software update service via
		WEB site.

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