18 Troubleshooting
Symptom | Cause & Solution |
|
|
yy The connected USB storage may not have enough space. Connect | |
| the USB storage with at least 1GB free space. |
| yy Ensure that the unit is correctly connected to the local area network |
| and can access the internet. |
| yy Your broadband speed may not fast enough to use the |
| features. Contact your Internet Service Provider (ISP) and increase the |
| broadband speed is recommended. |
| yy The |
| [Prohibited]. Set the option to [Permitted]. |
|
|
Streaming video services (such | yy Your broadband service speed may not be fast enough to stream |
as YouTube™, etc.) are often | video services. Contact your Internet Service Provider (ISP) and |
stopped or “buffer” during | increase the broadband speed is recommended. |
playback. |
|
|
|
Shared folder or files from | The player is not connected to the local area network that your media |
media server are not displayed | server are connected. |
on the device list. |
|
|
|
There is no sound or the sound | yy The unit is in scan, slow motion, or pause mode. |
is distorted. | yy The sound volume is low. |
| |
| yy Check the speaker cable connection. |
|
|
5Customer Support
Troubleshooting
You can update the Player using the latest software to enhance the products operation and/or add new features. To obtain the latest software for this player (if updates have been made),
please visit http://lgservice.com or contact LG Electronics customer care centre.
Open source software notice
To obtain the corresponding source code under GPL, LGPL and other open source licenses, please visit http://opensource.lge.com. All referred license terms, warranty disclaimers and copyright notices are available to download with the source code.
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