Manuals / Sony / Photography / Camcorder

Sony HX400V, DSC-HX400 manual Troubleshooting

Models: DSC-HX400 HX400V

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[191] Troubleshooting		If you have problems

Troubleshooting

If you have problems

If you experience trouble with the product, try the following solutions.

1.Check the items under “Troubleshooting”, then check the product.

If a message such as “C/E:□□:□□” appears on the screen, refer to the self-diagnosis display.

2.Remove the battery pack, wait for about one minute, re-insert the battery pack, then turn on the power.

3.Initialize the settings.

4.Consult your dealer or local authorized service facility. Additional information on this product and answers to frequently asked questions can be found at our Customer Support Website.

http://www.sony.net/

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Sony HX400V, DSC-HX400 manual Troubleshooting

Contents

How to Use Before UseConfirming the operation method Using shooting functions Selecting a shooting modeUsing the zoom ShootingUsing the flash Selecting a screen display modeAdjusting the focus Adjusting the exposureSelecting a drive mode Continuous shooting/Self-timer Adjusting color tonesSelecting an effect mode Selecting the ISO sensitivitySetting the other functions of this product ViewingCustomizing the shooting functions for convenient use Viewing still imagesChanging settings Ctrl for Hdmi Using Wi-Fi functions Adding applications to the product Viewing on computersPrecautions/This product Troubleshooting If you have problemsTroubleshooting Wi-Fi Viewing imagesComputers Memory cardsOthers Identifying parts MessagesSituations this product has difficulty handling MessagesPage Page List of shooting mode icons List of icons on the screenList of viewing mode icons P* a S M100 Page C3200 100-0003±0.0 Switch Av/Tv 7500K A5 G5±0 ±0 ±0 Lock-on AF250 F3.5ISO400 9044′55″N 23344′55″WUsing the shoulder strap Adjusting the viewfinder diopter-adjustmentAbout the shooting advice Using the control buttonAbout the In-Camera Guide Using Menu items Using the Fn Function button Performing settings on the dedicated screen Shooting still images Focus indicator Shooting moviesList of mode dial functions Available functionsIntelligent Auto Superior Auto About Scene RecognitionAdvantages of automatic shooting Scene RecognitionProgram Auto ISweep PanoramaProgram Shift Page Scene Selection Menu item detailsPortrait Adv.Sports ShootingLandscape Night SceneHand-held Twilight Night PortraitPet GourmetBeach SnowSoft Skin High SensitivityShutter Priority Aperture PriorityManual Exposure Memory recall MovieZoom features available with this product ZoomZoom Setting Using flash When Aspect Ratio isAbout zoom scale Flash Mode When you do not use the flashAutoflash default setting WirelessFlash Off Fill-flashSwitching the screen display Shooting Flash CompImage Size still image Image size when Aspect Ratio is Default settingAspect Ratio still image Fine default setting Quality still imagePanorama Size 169Changing the focus method using the zoom/focus switch Panorama DirectionFocus mode details Focus AreaAF/ZOOM Single-shot AF MF Manual FocusFocus-lock Manual FocusWide CenterDirect manual focus DMF MF Assist still image Focus MagnifierFocus Magnif. Time Peaking LevelPeaking Color Lock-on AFLock-on AF On OffAuto default setting AF Illuminator still imageExposure Comp Metering Mode Multi default settingExposure Set. Guide SpotDrive Mode Self-timer Cont. ShootingSelf-timerCont Self-portraitCont. Bracket 0.3EV 3 Image default setting Cont. BracketWB bracket Cont. Bracket 0.7EV 3 ImageISO Auto default setting Multi Frame NR：Multi Frame NR Range Opt. DRORange Optimizer Auto default setting Auto HDR Exposure Diff. Auto default settingAuto HDR Range Optimizer Lv1 ― D-Range Optimizer Lv5White Balance DaylightCloudy IncandescentCapturing a basic white color in Custom Setup mode Picture Effect Soft Focus HDR PaintingRich-tone Mono MiniatureCreative Style To set Contrast, Saturation and SharpnessFile Format movie Record Setting movie When File Format is set to AvchdWhen File Format is set to MP4 Menu items detailsFile Format MP4 1440×1080 12M default setting SteadyShot movie24p 24MFX 25p 24MFX 24p 17MFH 25p 17MFHIntelligent Active default setting Normal default settingMicref Level Wind Noise ReductAuto Slow Shut. movie Movie ButtonTo recall registered settings To change registered settingsMemory Items that can be registeredCustom Key Settings Function Menu SetFunction of the Custom key Photo Creativity BrightnessColor VividnessSmile/Face Detect Face Detection frameTips for capturing smiles more effectively Smile ShutterSoft Skin Effect still image Red Eye ReductionAuto Obj. Framing still image High ISO NR still image Write Date still imageAuto 10 Sec/5 Sec/2 Sec default setting Grid LineAuto Review Playing back images ManualPlayback zoom Image IndexTo change the number of images to be displayed Switching the screen display during playback Images default setting/25 ImagesDeleting a displayed image To return to single-image playbackDeleting multiple selected images Playing back moviesMultiple Img All in this FolderMotion Shot Video Available operations during movie playbackPlaying back panoramic images Specify PrintingView Mode Slide Show RotateTo quit the slideshow in the middle of playback RepeatCancel All in this Folder Cancel All with this dateProtect 4K Still Image PBViewing images on an HD TV Viewing images on a Bravia Sync-compatible TV Monitor Brightness Volume Settings Audio signalsAdjusting the volume during playback Menu item details ManualTo receive a GPS signal GPS On/Off DSC-HX400VNo icon is displayed GPS Auto Time Cor. DSC-HX400V GPS Auto Area Adj. DSC-HX400VUse GPS Assist Data DSC-HX400V Confirming the expiry date of the GPS assist dataGPS Log REC DSC-HX400V Delete GPS log data DSC-HX400VUpload SettingsEye-Fi Communication status screen displayMode Dial Guide Tile MenuDisplay Quality Pwr Save Start TimePAL/NTSC Selector Demo Mode Hdmi Resolution 1080p1080i USB LUN Setting USB ConnectionMass Storage USB Power Supply LanguageSingle Date/Time Setup Area SettingFormat Series default setting ResetFile Number Select REC FolderRecover Image DB Standard Form default settingFolder Name Date FormSetting Reset Display Media InfoVersion Connecting an Android smartphone to this product Camera Settings ResetPlayMemories Mobile InitializeConnecting the product to an iPhone or iPad Calling up an application using One-touchNFC Smart Remote Embedded Page Send to Smartphone About NFCSelect on This Device Select on SmartphoneAbout NFC Send to Computer Slideshow settings View on TVPlayback Selection EffectsAirplane Mode WPS PushAccess Point Set How to use the keyboard Other setting itemsFor example If you want to enter abd Edit Device Name Disp MAC AddressSSID/PW Reset Reset Network SetPlayMemories Camera Apps Opening a service account Recommended computer environmentDownloading applications How to launch the applications faster Launching the downloaded applicationUninstalling applications Changing the order of applicationsPlayMemories Home Installing PlayMemories Home Software for Mac computersConnecting the product to a computer Wireless Auto ImportImporting images to the computer Disconnecting the product from the computer Disc type High-definition image quality HDHigh-definition image quality HD Avchd recording disc Standard definition image quality STDSelecting the disc creation method Creating a disc with a device other than a computerCreates a disc with high-definition image quality HD Creating Blu-ray Discs Blu-ray recorderHDD recorder, etc Precautions On the functions available with the product On image data compatibilityOn the monitor and lens On the internal rechargeable battery Charging method of the internal rechargeable batteryCharging the battery pack Effective use of the battery packCharging time Full charge Remaining battery indicator How to store the battery packOn battery life Charging the battery pack Memory cardMemory card Memory Stick PRO Duo mediaSD card Memory Stick media On cleaning Number of still images Recordable time of moviesPage Plug adaptor On TV color systems Zeiss lensOn triangulating errors Avchd formatOn the restriction of use of GPS on an airplane License On GNU GPL/LGPL applied softwareTrademarks Troubleshooting You cannot insert the battery pack into the product Power turns off suddenlyRemaining battery level indicator shows an incorrect You cannot turn on the productBattery pack is not charged LevelYou cannot record images Recording takes a long timeImage is out of focus Zoom does not workFlash does not work Close-up shoot function Macro does not workRecording date and time are not displayed on the screen Date and time are recorded incorrectlyAperture value and/or shutter speed flashes Image colors are not correctDark shadow appears on the image Eyes of the subject come out redDots appear and remain on the screen You cannot shoot images continuouslyImage is not clear in the viewfinder Image is blurredFlash takes too long to recharge Images cannot be played backProduct is not receiving a GPS signal. DSC-HX400V Date and time are not displayedImage cannot be deleted Image was deleted by mistakeLocation information has not been recorded. DSC- HX400V You cannot find the wireless access point to be connected Send to Computer is canceled halfwayWPS Push does not work You cannot send movies to a smartphoneYou cannot use One-Touch connection NFC Computer does not recognize this product You cannot import imagesFormatted the memory card by mistake Images are printed with both edges cut offYou cannot print images with the date Product becomes warm when you use it for a long time Clock Set screen appears when you turn on the productLens gets fogged Product does not work properly Self-diagnosis displayC32 C95 C13 E61 E62 E91E94 Image DataBase File error System Error Camera Error. Turn power off then onProcessing Unable to displaySituations this product has difficulty handling Unable to rotate image