[233] Troubleshooting

Troubleshooting

Computers

The computer does not recognize this product.

Set [USB Connection] to [Mass Storage].

Use the micro USB cable (supplied) to connect the devices. Disconnect the USB cable, and connect it again firmly.

Disconnect all equipment other than this product, the keyboard and the mouse from the USB terminals of your computer.

Connect this product directly to your computer without passing through a USB hub or other device.

If you set [USB Power Supply] to [Off], the computer may be able to recognize this product.

[234] Troubleshooting

Troubleshooting

Computers

You cannot import images.

Connect this product and your computer correctly making a USB connection.

When you shoot images with a memory card formatted by a computer, you may not be able to import the images to a computer. Shoot using a memory card formatted by this product.

[235] Troubleshooting

Troubleshooting

Computers

The image and sound are interrupted by noise when viewing a movie on a computer.

You are playing back the movie directly from the memory card. Import the movie to your computer using PlayMemories Home and play it back.

[236] Troubleshooting

Troubleshooting

Computers

Images exported from a computer cannot be viewed on this product.

Page 168
Image 168
Sony HX400V, DSC-HX400 manual Computer does not recognize this product, You cannot import images