Computer does not recognize this product | Sony HX400V, DSC-HX400

[233] Troubleshooting

Troubleshooting

Computers

The computer does not recognize this product.

Set [USB Connection] to [Mass Storage].

Use the micro USB cable (supplied) to connect the devices. Disconnect the USB cable, and connect it again firmly.

Disconnect all equipment other than this product, the keyboard and the mouse from the USB terminals of your computer.

Connect this product directly to your computer without passing through a USB hub or other device.

If you set [USB Power Supply] to [Off], the computer may be able to recognize this product.

[234] Troubleshooting

Troubleshooting

Computers

You cannot import images.

Connect this product and your computer correctly making a USB connection.

When you shoot images with a memory card formatted by a computer, you may not be able to import the images to a computer. Shoot using a memory card formatted by this product.

[235] Troubleshooting

Troubleshooting

Computers

The image and sound are interrupted by noise when viewing a movie on a computer.

You are playing back the movie directly from the memory card. Import the movie to your computer using PlayMemories Home and play it back.

[236] Troubleshooting

Troubleshooting

Computers

Images exported from a computer cannot be viewed on this product.

Image 168

Sony HX400V, DSC-HX400 manual Computer does not recognize this product, You cannot import images

Contents

How to Use Before UseConfirming the operation method Using shooting functions Selecting a shooting modeUsing the zoom Shooting Using the flash Selecting a screen display modeAdjusting the focus Adjusting the exposure Selecting a drive mode Continuous shooting/Self-timer Adjusting color tonesSelecting an effect mode Selecting the ISO sensitivity Setting the other functions of this product ViewingCustomizing the shooting functions for convenient use Viewing still images Changing settings Ctrl for Hdmi Using Wi-Fi functions Adding applications to the product Viewing on computers Precautions/This product Troubleshooting If you have problemsTroubleshooting Wi-Fi Viewing images Computers Memory cardsOthers Identifying parts MessagesSituations this product has difficulty handling MessagesPage Page List of shooting mode icons List of icons on the screen List of viewing mode icons P* a S M100 Page C3200 100-0003±0.0 Switch Av/Tv 7500K A5 G5±0 ±0 ±0 Lock-on AF 250 F3.5ISO400 9044′55″N 23344′55″W Using the shoulder strap Adjusting the viewfinder diopter-adjustment About the shooting advice Using the control buttonAbout the In-Camera Guide Using Menu items Using the Fn Function button Performing settings on the dedicated screen Shooting still images Focus indicator Shooting movies List of mode dial functions Available functions Intelligent Auto Superior Auto About Scene Recognition Advantages of automatic shooting Scene Recognition Program Auto ISweep PanoramaProgram Shift Page Scene Selection Menu item detailsPortrait Adv.Sports Shooting Landscape Night SceneHand-held Twilight Night Portrait Pet GourmetBeach Snow Soft Skin High Sensitivity Shutter Priority Aperture Priority Manual Exposure Memory recall Movie Zoom features available with this product Zoom Zoom Setting Using flash When Aspect Ratio isAbout zoom scale Flash Mode When you do not use the flash Autoflash default setting WirelessFlash Off Fill-flash Switching the screen display Shooting Flash Comp Image Size still image Image size when Aspect Ratio is Default settingAspect Ratio still image Fine default setting Quality still imagePanorama Size 169 Changing the focus method using the zoom/focus switch Panorama Direction Focus mode details Focus AreaAF/ZOOM Single-shot AF MF Manual Focus Focus-lock Manual FocusWide Center Direct manual focus DMF MF Assist still image Focus Magnifier Focus Magnif. Time Peaking Level Peaking Color Lock-on AF Lock-on AF On Off Auto default setting AF Illuminator still imageExposure Comp Metering Mode Multi default settingExposure Set. Guide Spot Drive Mode Self-timer Cont. Shooting Self-timerCont Self-portrait Cont. Bracket 0.3EV 3 Image default setting Cont. BracketWB bracket Cont. Bracket 0.7EV 3 Image ISO Auto default setting Multi Frame NR： Multi Frame NR Range Opt. DRO Range Optimizer Auto default setting Auto HDR Exposure Diff. Auto default settingAuto HDR Range Optimizer Lv1 ― D-Range Optimizer Lv5 White Balance DaylightCloudy Incandescent Capturing a basic white color in Custom Setup mode Picture Effect Soft Focus HDR PaintingRich-tone Mono Miniature Creative Style To set Contrast, Saturation and Sharpness File Format movie Record Setting movie When File Format is set to AvchdWhen File Format is set to MP4 Menu items details File Format MP4 1440×1080 12M default setting SteadyShot movie24p 24MFX 25p 24MFX 24p 17MFH 25p 17MFH Intelligent Active default setting Normal default settingMicref Level Wind Noise Reduct Auto Slow Shut. movie Movie Button To recall registered settings To change registered settingsMemory Items that can be registered Custom Key Settings Function Menu SetFunction of the Custom key Photo Creativity BrightnessColor Vividness Smile/Face Detect Face Detection frameTips for capturing smiles more effectively Smile Shutter Soft Skin Effect still image Red Eye Reduction Auto Obj. Framing still image High ISO NR still image Write Date still imageAuto 10 Sec/5 Sec/2 Sec default setting Grid LineAuto Review Playing back images Manual Playback zoom Image IndexTo change the number of images to be displayed Switching the screen display during playback Images default setting/25 ImagesDeleting a displayed image To return to single-image playback Deleting multiple selected images Playing back moviesMultiple Img All in this Folder Motion Shot Video Available operations during movie playback Playing back panoramic images Specify Printing View Mode Slide Show RotateTo quit the slideshow in the middle of playback Repeat Cancel All in this Folder Cancel All with this dateProtect 4K Still Image PB Viewing images on an HD TV Viewing images on a Bravia Sync-compatible TV Monitor Brightness Volume Settings Audio signalsAdjusting the volume during playback Menu item details Manual To receive a GPS signal GPS On/Off DSC-HX400VNo icon is displayed GPS Auto Time Cor. DSC-HX400V GPS Auto Area Adj. DSC-HX400V Use GPS Assist Data DSC-HX400V Confirming the expiry date of the GPS assist data GPS Log REC DSC-HX400V Delete GPS log data DSC-HX400V Upload SettingsEye-Fi Communication status screen display Mode Dial Guide Tile Menu Display Quality Pwr Save Start TimePAL/NTSC Selector Demo Mode Hdmi Resolution 1080p1080i USB LUN Setting USB ConnectionMass Storage USB Power Supply LanguageSingle Date/Time Setup Area SettingFormat Series default setting ResetFile Number Select REC Folder Recover Image DB Standard Form default settingFolder Name Date Form Setting Reset Display Media InfoVersion Connecting an Android smartphone to this product Camera Settings ResetPlayMemories Mobile Initialize Connecting the product to an iPhone or iPad Calling up an application using One-touchNFC Smart Remote Embedded Page Send to Smartphone About NFC Select on This Device Select on Smartphone About NFC Send to Computer Slideshow settings View on TVPlayback Selection Effects Airplane Mode WPS Push Access Point Set How to use the keyboard Other setting itemsFor example If you want to enter abd Edit Device Name Disp MAC Address SSID/PW Reset Reset Network SetPlayMemories Camera Apps Opening a service account Recommended computer environmentDownloading applications How to launch the applications faster Launching the downloaded application Uninstalling applications Changing the order of applications PlayMemories Home Installing PlayMemories Home Software for Mac computers Connecting the product to a computer Wireless Auto ImportImporting images to the computer Disconnecting the product from the computer Disc type High-definition image quality HDHigh-definition image quality HD Avchd recording disc Standard definition image quality STD Selecting the disc creation method Creating a disc with a device other than a computerCreates a disc with high-definition image quality HD Creating Blu-ray Discs Blu-ray recorderHDD recorder, etc Precautions On the functions available with the product On image data compatibilityOn the monitor and lens On the internal rechargeable battery Charging method of the internal rechargeable battery Charging the battery pack Effective use of the battery packCharging time Full charge Remaining battery indicator How to store the battery packOn battery life Charging the battery pack Memory cardMemory card Memory Stick PRO Duo media SD card Memory Stick media On cleaning Number of still images Recordable time of moviesPage Plug adaptor On TV color systems Zeiss lens On triangulating errors Avchd formatOn the restriction of use of GPS on an airplane License On GNU GPL/LGPL applied software Trademarks Troubleshooting You cannot insert the battery pack into the product Power turns off suddenlyRemaining battery level indicator shows an incorrect You cannot turn on the product Battery pack is not charged Level You cannot record images Recording takes a long timeImage is out of focus Zoom does not work Flash does not work Close-up shoot function Macro does not work Recording date and time are not displayed on the screen Date and time are recorded incorrectlyAperture value and/or shutter speed flashes Image colors are not correct Dark shadow appears on the image Eyes of the subject come out redDots appear and remain on the screen You cannot shoot images continuously Image is not clear in the viewfinder Image is blurredFlash takes too long to recharge Images cannot be played back Product is not receiving a GPS signal. DSC-HX400V Date and time are not displayedImage cannot be deleted Image was deleted by mistake Location information has not been recorded. DSC- HX400V You cannot find the wireless access point to be connected Send to Computer is canceled halfwayWPS Push does not work You cannot send movies to a smartphone You cannot use One-Touch connection NFC Computer does not recognize this product You cannot import images Formatted the memory card by mistake Images are printed with both edges cut offYou cannot print images with the date Product becomes warm when you use it for a long time Clock Set screen appears when you turn on the productLens gets fogged Product does not work properly Self-diagnosis displayC32 C95 C13 E61 E62 E91E94 Image DataBase File error System Error Camera Error. Turn power off then onProcessing Unable to display Situations this product has difficulty handling Unable to rotate image