Polycom SIP 2.2.2 manual BootROM Error Messages

Administrator’s Guide SoundPoint IP / SoundStation IP

Error Messages

There are several different error messages that can be displayed on the phone when it is booting. Some of these errors are fatal, meaning that the phone will not able to boot until this issue has been resolved, and some are recoverable, meaning the phone will continue booting after the error, but the configuration of the phone may not be what you were expecting.

BootROM Error Messages

Most of these errors are also logged on the phone’s boot log, however, if you are having trouble connecting to the boot server, the phone will likely not be able to upload the boot log for you to examine.

Failed to get boot parameters via DHCP

The phone does not have an IP address and therefore cannot boot. Check that all cables are connected, the DHCP server is running and that the phone has not been put into a VLAN which is different from the DHCP server. Check the DHCP configuration.

Application <file name> is not compatible with this phone!

When the bootROM displays an error like “The application is not compatible”, it means an application file was downloaded from the boot server, but it cannot be installed on this phone. This issue can usually be resolved by finding a software image that is compatible with the hardware or the bootROM being used and installing this on the boot server. There are various different hardware and software dependencies. Refer to the latest Release Notes for details on the version you are using.

Could not contact boot server, using existing configuration

The phone could not contact the boot server, but the causes may be numerous. It may be cabling issue, it may be related to DHCP configuration, or it could be a problem with the boot server itself. The phone can recover from this error so long as it previously downloaded a valid application bootROM image and all of the necessary configuration files.

Error, application is not present!

There is no application stored in flash memory and the phone cannot boot. A compatible SIP application must be downloaded into the phone using one of the supported provisioning protocols. You need to resolve the issue of connecting to the boot server. This error is typically a result one of the above errors. This error is fatal.

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