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About This Guide
Administrator’s Guide SoundPoint IP / SoundStation IP
Contents
Administrator’s Guide SoundPoint IP / SoundStation IP
Troubleshooting Your SoundPoint IP / SoundStation IP Phones
Viii
Contents
Administrator’s Guide SoundPoint IP / SoundStation IP
SoundStation IP Conference Phone
SoundPoint IP Desktop Phones
IP 320/330 IP 600/601
SoundPoint IP Desktop Phones
Introducing the SoundPoint IP / SoundStation IP Family
SoundStation IP Conference Phone
SoundPoint IP 600/601
Key Features of Your SoundPoint IP / SoundStation IP Phones
Currently supported conference phone is SoundStation IP
Administrator’s Guide SoundPoint IP / SoundStation IP
Overview
Where SoundPoint IP / SoundStation IP Phones Fit
SoundPoint IP / SoundStation IP Phones on
BootROM
Session Initiation Protocol Application Architecture
Application
Configuration
Master Configuration Files Application Configuration Files
Application Configuration Files
Resource Files
Available Features
Ring tones Synthesized tones Contact directories
Overview
Microsoft Live Communications Server
Overview
IP Type-of-Service-Allows for the setting of TOS settings
Setting up Your System
Configured in your network
Setting Up the Network
Dhcp or Manual TCP/IP Setup
For more information on Dhcp options, go to
Supported Provisioning Protocols
FTP Tftp Http Https
Main Menu Dhcp Menu Server Menu Ethernet Menu Syslog Menu
Modifying the Network Configuration
Certificate Authority List on page C-1
Dhcp Menu
EM Power
Name Possible Values Description Dhcp Client
Phone IP Address
Possible Name Values Description
Menu
Or later. Passive FTP is still supported
Menu
Name Possible Values Description
Password, this will be ignored
Password these characters if they are correctly escaped
Using the method specified in RFC
This will be ignored
Ethernet menu
CDP
Setting Up the Boot Server
TLS=3
Each phone may open multiple connections to the server
Information, contact your Certified Polycom Reseller
Create account and home directory
These permissions, but will not be able to upload files
Deploying Phones From the Boot Server
You must decide on a boot server security policy
Configuration on page A-4
SIP/ on page A-10
PhoneMACaddress.cfg
Upgrading SIP Application
Supporting SoundPoint IP and SoundStation IP Phones
Supporting SoundPoint IP 300 and 500 Phones
To upgrade your SIP application
Cfg file can be used for all phones in a deployment
This chapter also provides instructions on
Setting Up Basic Features
Configuring SoundPoint IP / SoundStation IP Phones Locally
Administrator’s Guide SoundPoint IP / SoundStation IP
Call Waiting
Call Timer
Call Log
Missed Call Notification
Called Party Identification
Calling Party Identification
Connected Party Identification
Context Sensitive Volume Control
Central boot server
Customizable Audio Sound Effects
Messages and voice messages are waiting
Message Waiting Indication
Distinctive Incoming Call Treatment
Address-directory
Distinctive Ringing
Distinctive Call Waiting
Xml Local
Do Not Disturb
Handset, Headset, and Speakerphone
Local Contact Directory
Ory.xml
Boot server Address-directory
Direct
Xml
Element Permitted Values Interpretation
LnSmith/ln FnBill/fn Ct1003/ct Sd3/sd Rt3/rt Ad0/ad
Directory
UTF-8’s variable length encoding
Local Digit Map
Auto-reject
Speed Dial
Microphone Mute
Soft Key Activated User Interface
Time and Date Display
Idle Display Animation
Ethernet Switch
IP330/, IP400/, IP500/, IP600/, IP4000/ on
Automatic Off-Hook Call Placement
Call Hold
Call Transfer
Local / Centralized Conferencing
Call Forward
Directed Call Pick-Up
Call Park/Retrieve
Setting Up Advanced Features
Group Call Pick-Up
Last Call Return
Configurable Feature Keys
Feature Key Layouts on page C-10
Multiple Line Keys per Registration
Multiple Call Appearances
Shared Call Appearances
Bridged Line Appearance
Refer to Bridged Line Appearance Signaling on page B-10
Busy Lamp Field
Instant Messaging
Customizable Fonts and Indicators
Central boot
Attendant.uri
SoundStation IP 4000’s higher resolution display
Multilingual User Interface
Microbrowser
Downloadable Fonts
Synthesized Call Progress Tones
Real-Time Transport Protocol Ports
Network Address Translation
Voice Mail Integration
Multiple Registrations
Server server/ on page A-7
Depends on support from a SIP server
Feature depends on support from a SIP server
Automatic Call Distribution
Server Redundancy
For Outgoing Calls Invite Fallback
Phone Configuration
Reg.1.server.1.address=voipserver.serviceprovider.com
Presence
Phone Operation for Registration
Microsoft Live Communications Server 2005 Integration
Masking, the automatic behavior
Configuration File Example
Refer to Roaming Buddies roamingbuddies/ on page A-99
Refer to Roaming Privacy roamingprivacy/ on page A-99
Locate the roamingprivacy attribute
Set reg.x.auth.password to the LCS password
Set the reg.x.server.y.address to the LCS server name
Jitter Buffer and Packet Error Concealment
Setting Up Audio Features
Low-Delay Audio Packet Transmission
Negative audio consequences
Voice Activity Detection
Dtmf Tone Generation
Acoustic Echo Cancellation
Dtmf Event RTP Payload
Effective
Audio Codecs
Following table summarizes the phone’s audio codec support
Comfort Noise Fill
IP Type-of-Service
Background Noise Suppression
Automatic Gain Control
Setting Up Security Features
Ieee 802.1p/Q
Custom Certificates
Local User and Administrator Privilege Levels
Configuration changes can performed locally
Device.cfg
Incoming Signaling Validation
Configuration File Encryption
Configuring SoundPoint IP / SoundStation IP Phones Locally
Passwords
Troubleshooting Your SoundPoint IP / SoundStation IP Phones
Error Messages
BootROM Error Messages
Application Error Messages
Status Menu
Log Files
Application Logging Options
Scheduled Logging
Reading a Boot Log
Following figure shows a portion of a boot log file
Reading an Application Log
Following figure shows a portion of an application log file
Power and Startup
Symptom Problem Corrective Action
Controls
Access to Screens and Systems
Calling
Displays
Phone on page C-9
Audio
Upgrading
Configuration Files
Master Configuration Files
One will cause a reboot loop
Application Configuration
CONFIGFILES=phone1MACADDRESS.cfg, sip.cfg MISCFILES=
Configuration Files
Microbrowser mb USB Port usb
This configuration attribute is defined as follows
Protocol volpProt
This attribute includes
If voIpProt.server.x.transport is set to
If voIpProt.server.x.address is a
VoIpProt.server.x.transport is set to
If voIpProt.server.x.address is an IP
VoIpProt.server.x.address is an IP
VoIpProt.SIP.lcs
Parameter if set to 1 when the parameter
To 1 default is
Permitted Attribute Values Default Interpretation
This attribute also includes
Reg.x.auth.optimizedInFailover takes
Outbound Proxy outboundProxy
Request Validation requestValidation
Due to the additional signaling required
Alert Information alertInfo
May have a negative performance impact
Special Events specialEvent
Conference Setup conference
Attribute Permitted Default Interpretation Values
Considered a dial from directory
Dial Plan dialplan
Dialplan.applyToCallListDial
This attributes also includes
Digit Map digitmap Routing routing
Attribute Permitted Values Default Interpretation
Server server Emergency emergency
Emergency emergency
Localization lcl
Server server
Multilingual ml Date and Time datetime
Lcl.ml.lang.menu.2
Attribute Permitted Values Interpretation
Lcl.ml.lang.menu.1
Lcl.ml.lang.menu.3
Lcl.datetime.date.longFormat
Lcl.datetime.date.dateTop
+FF00 U+FFFF
User Preferences up
Permitted Attribute Values Interpretation
OnIntensity, it will be replaced with
Tones tones
Dual Tone Multi-Frequency Dtmf Chord-Sets chord
OnIntensity value
Only be enabled when tone.dtmf.viaRtp is
Disabled
Be enabled when tone.dtmf.viaRtp is
Sampled Audio for Sound Effects saf
Ringer, or misc
Wave file format
Sound Effects se
Following table, x is the sampled audio file number
Tftp//host/pathnamefilename, for example
Patterns pat Ring type rt
Instruction Meaning Example
Call progress Use within phone Pattern number
Miscellaneous Patterns
Call Progress Patterns
Call progress Pattern number Use within phone
Ringer pattern number Default description
Ringer Patterns
Miscellaneous Patterns
Miscellaneous Pattern number Use within phone
Sequential
Patterns on page A-31
Voice Settings voice
Following voice codecs are supported
Codec Preferences codecPref
These codecs include
Codec Preferences codecPref Codec Profiles audioProfile
Codec Profiles audioProfile
Attribute Default
Attribute Default
Attribute Default
Acoustic Echo Cancellation aec
Acoustic Echo Suppression aes
Background Noise Suppression ns
Feature
Attribute Default
Transmit Equalization txEq
Attribute Default
If voice.vadEnable is set to 0, add attribute line
Quality of Service QOS
Following settings control the 802.1p/Q userpriority field
Ethernet Ieee 802.1p/Q ethernet IP TOS IP
Other other
These parameters apply to RTP packets
Call Control callControl
RTP rtp Call Control callControl
RTP rtp
Basic TCP/IP Tcpip
Qos.ip.callControl…
Attribute Permitted Default Values
Permitted Attribute Values Default Interpretation
Start.date is ignored
If fixedDayEnable is set to
Start.dayOfWeek
Stop.dayOfWeek
RTP rtp
Must be enabled for this to work
Web Server httpd
TcpIpApp.port.rtp.filterByIp
Call Handling Configuration call
Configuration cfg
Reg.x.callsPerLineKey. Refer to Registration
Take precedence over this feature if enabled. For
More information, refer to No Answer
Case the phone may select a different available
Shared Calls shared Hold, Local Reminder hold/localReminder
If call.stickyAutoLineSeize is set to 1, this
Release of the line key will resume a call
Directory dir
IP 4000 phone. For other phones a quick press
Whereas pressing and holding down the line
Platform, this value is internally
Replaced by 2X the value
Presence pres
Fonts font
SoundPoint IP 320, 330, 430, 500
SoundPoint IP 550, 600, 601,
IP330 font IP330
This configuration attribute is defined as follows
Keys key
Following table lists the functions that are available
Functions
Bitmaps bitmap
Indicators ind
Following indicators are used by the phone
Platform IP300/, IP 330/, IP400
Attribute Permitted Interpretation Values
LEDs led
Following table, x is the LED number
Event Logging log
Level Interpretation
Type Example
Three formats are available for the event timestamp
Two types of logging are supported
Log.render.level maps to
You do not change this value
Uploaded if no new events have
Support append mode unless
Server is set up for this
Been logged since the last upload
Encryption encryption Password Lengths pwd/length
Security sec
License license
Platform
Provisioning prov
You do not change these
InFreeSpace is internally
Request request
Delay delay
RAM Disk ramdisk
Value
Feature feature
Resource res
Finder finder Quotas quotas
Microbrowser mb
Internally replaced by 2X the value
Event that a refresh fails. Once a refresh is
Will be respected, even if this parameter is set to
Refresh parameter will be respected only
Successful, the value in the Http refresh
Function is selected
Detrimental effect on performance of the phone
USB Port usb
Per-Phone Configuration
These settings control the bulk drive or memory stick
Bulk Drive bulkDrive
Registration reg
Specified in sip.cfg in Server server/ on
Is non-Null, all of the reg.x.server.y.xxx
Parameters will override the parameters
A-7
Refer to Call Handling Configuration call
IP 300 and 500 phones
If reg.x.serverFeatureControl.cf is not
Calls call
Do Not Disturb donotdisturb
If call.missedCallTracking.x.enabled is
Diversion divert
Forwarding is enabled, this
Parameter is enabled
Calls can be automatically diverted when the phone is busy
Divert.x.contact will be
Dialplan.x.digitmap is not
Enabled, this parameter is
Server-base call forwarding is
Dialplan.x.applyToUserDial When present, and if
Digit Map digitmap/ on
Message Waiting Indicator mwi
Messaging msg
Network Address Translation nat
VoIpProt.local.signalPort in sip.cfg
Attendant attendant
Value 0 if the call server is Microsoft Live
Roaming Buddies roamingbuddies
Roaming Privacy roamingprivacy
Communications Server
Flash Parameter Configuration
For example, if device.net.ipAddress.set =
Enabled
This flash attributes are defined as follows
Server address is preserved
Refer to Basic Logging level/change/
Session Initiation Protocol SIP
RFC and Internet Draft Support
Method Supported
Request Support
Following SIP request messages are supported
Header Supported
Header Support
Following SIP request headers are supported
Header Supported
Response Supported
Response Support
Following SIP responses are supported
3xx Responses Redirection
5xx Responses Server Failure
Transfer
Hold Implementation
Reliability of Provisional Responses
Third Party Call Control
Shared Call Appearance Signaling
Bridged Line Appearance Signaling
Miscellaneous Administrative Tasks
Trusted Certificate Authority List
Administrator’s Guide SoundPoint IP / SoundStation IP
Encrypting Configuration Files
Chaining CBC mode. An example key would look like this
Boot server management easier
It can decrypt the files that were encrypted on the server.
Changed at regular intervals to enhance security
Adding a Background Logo
Changing the Key on the Phone
Color RGB Values Decimal Hexadecimal
Model Width Height Color Depth
RGB Values
BootROM/SIP Application Dependencies
Model BootROM SIP Application
Migration Dependencies
Multiple Key Combinations
Default Feature Key Layouts
SoundPoint IP
SoundPoint IP
Key IP 550 330 601 Function
SoundPoint IP 550/600/601/650
SoundStation IP
IP 550 Key 330 601 Function
Assigning a Vlan ID Using Dhcp
VLAN-A=10 VLAN-A=0x0a VLAN-A=012
Parsing Vendor ID Information
End of sub-options
Administrator’s Guide SoundPoint IP / SoundStation IP
Third Party Software
Administrator’s Guide SoundPoint IP / SoundStation IP
Zlib
Copyright and Permission Notice
Third Party Software
Administrator’s Guide SoundPoint IP / SoundStation IP
Index
Dhcp
Secondary server 3-3DHCP Inform
IP TOS A-48
Administrator’s Guide SoundPoint IP / SoundStation IP
SIP
Administrator’s Guide SoundPoint IP / SoundStation IP
New or Changed Features
Ethernet Menu
Distribution Zip File
LCD Backlight