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 About This Guide
 Administrator’s Guide SoundPoint IP / SoundStation IP
 Contents
 Administrator’s Guide SoundPoint IP / SoundStation IP
 Troubleshooting Your SoundPoint IP / SoundStation IP Phones
 Viii
 Contents
 Administrator’s Guide SoundPoint IP / SoundStation IP
 SoundStation IP Conference Phone
SoundPoint IP Desktop Phones
IP 320/330 IP 600/601
 SoundPoint IP Desktop Phones
 Introducing the SoundPoint IP / SoundStation IP Family
 SoundPoint IP 600/601
SoundStation IP Conference Phone
 Currently supported conference phone is SoundStation IP
Key Features of Your SoundPoint IP / SoundStation IP Phones
 Administrator’s Guide SoundPoint IP / SoundStation IP
 Overview
 SoundPoint IP / SoundStation IP Phones on
Where SoundPoint IP / SoundStation IP Phones Fit
 Session Initiation Protocol Application Architecture
BootROM
 Application
 Master Configuration Files Application Configuration Files
Configuration
 Application Configuration Files
 Resource Files
 Ring tones Synthesized tones Contact directories
Available Features
 Overview
 Microsoft Live Communications Server
 Overview
 IP Type-of-Service-Allows for the setting of TOS settings
 Configured in your network
Setting up Your System
 Dhcp or Manual TCP/IP Setup
Setting Up the Network
 For more information on Dhcp options, go to
 FTP Tftp Http Https
Supported Provisioning Protocols
 Main Menu Dhcp Menu Server Menu Ethernet Menu Syslog Menu
Modifying the Network Configuration
Certificate Authority List on page C-1
 Name Possible Values Description Dhcp Client
EM Power
Dhcp Menu
Phone IP Address
 Possible Name Values Description
 Menu
 Or later. Passive FTP is still supported
Menu
Name Possible Values Description
 Using the method specified in RFC
Password these characters if they are correctly escaped
Password, this will be ignored
This will be ignored
 CDP
Ethernet menu
 TLS=3
Setting Up the Boot Server
 Create account and home directory
Information, contact your Certified Polycom Reseller
Each phone may open multiple connections to the server
These permissions, but will not be able to upload files
 You must decide on a boot server security policy
Deploying Phones From the Boot Server
 SIP/ on page A-10
Configuration on page A-4
 PhoneMACaddress.cfg
 Supporting SoundPoint IP and SoundStation IP Phones
Upgrading SIP Application
 Supporting SoundPoint IP 300 and 500 Phones
 To upgrade your SIP application
 Cfg file can be used for all phones in a deployment
 This chapter also provides instructions on
Setting Up Basic Features
Configuring SoundPoint IP / SoundStation IP Phones Locally
 Administrator’s Guide SoundPoint IP / SoundStation IP
 Call Waiting
Call Timer
Call Log
 Missed Call Notification
Called Party Identification
Calling Party Identification
 Central boot server
Context Sensitive Volume Control
Connected Party Identification
Customizable Audio Sound Effects
 Messages and voice messages are waiting
Message Waiting Indication
Distinctive Incoming Call Treatment
 Distinctive Call Waiting
Distinctive Ringing
Address-directory
Xml Local
 Do Not Disturb
 Local Contact Directory
Handset, Headset, and Speakerphone
 Direct
Boot server Address-directory
Ory.xml
Xml
 Directory
LnSmith/ln FnBill/fn Ct1003/ct Sd3/sd Rt3/rt Ad0/ad
Element Permitted Values Interpretation
UTF-8’s variable length encoding
 Auto-reject
Local Digit Map
 Soft Key Activated User Interface
Microphone Mute
Speed Dial
Time and Date Display
 Idle Display Animation
 IP330/, IP400/, IP500/, IP600/, IP4000/ on
Ethernet Switch
 Call Hold
Automatic Off-Hook Call Placement
 Local / Centralized Conferencing
Call Transfer
 Call Forward
 Directed Call Pick-Up
 Group Call Pick-Up
Setting Up Advanced Features
Call Park/Retrieve
Last Call Return
 Configurable Feature Keys
 Multiple Line Keys per Registration
Feature Key Layouts on page C-10
 Shared Call Appearances
Multiple Call Appearances
 Bridged Line Appearance
 Busy Lamp Field
Refer to Bridged Line Appearance Signaling on page B-10
 Central boot
Customizable Fonts and Indicators
Instant Messaging
Attendant.uri
 Multilingual User Interface
SoundStation IP 4000’s higher resolution display
 Microbrowser
Downloadable Fonts
Synthesized Call Progress Tones
 Real-Time Transport Protocol Ports
 Voice Mail Integration
Network Address Translation
 Multiple Registrations
 Server server/ on page A-7
 Depends on support from a SIP server
Feature depends on support from a SIP server
Automatic Call Distribution
 Server Redundancy
 For Outgoing Calls Invite Fallback
 Reg.1.server.1.address=voipserver.serviceprovider.com
Phone Configuration
 Phone Operation for Registration
Presence
 Masking, the automatic behavior
Microsoft Live Communications Server 2005 Integration
 Configuration File Example
 Refer to Roaming Privacy roamingprivacy/ on page A-99
Refer to Roaming Buddies roamingbuddies/ on page A-99
 Locate the roamingprivacy attribute
Set reg.x.auth.password to the LCS password
Set the reg.x.server.y.address to the LCS server name
 Jitter Buffer and Packet Error Concealment
Setting Up Audio Features
Low-Delay Audio Packet Transmission
 Negative audio consequences
Voice Activity Detection
Dtmf Tone Generation
 Dtmf Event RTP Payload
Acoustic Echo Cancellation
 Effective
Audio Codecs
Following table summarizes the phone’s audio codec support
 Background Noise Suppression
IP Type-of-Service
Comfort Noise Fill
Automatic Gain Control
 Ieee 802.1p/Q
Setting Up Security Features
 Custom Certificates
Local User and Administrator Privilege Levels
Configuration changes can performed locally
 Device.cfg
Incoming Signaling Validation
Configuration File Encryption
 Passwords
Configuring SoundPoint IP / SoundStation IP Phones Locally
 Troubleshooting Your SoundPoint IP / SoundStation IP Phones
 BootROM Error Messages
Error Messages
 Application Error Messages
 Log Files
Status Menu
 Application Logging Options
 Scheduled Logging
 Following figure shows a portion of a boot log file
Reading a Boot Log
 Following figure shows a portion of an application log file
Reading an Application Log
 Symptom Problem Corrective Action
Power and Startup
 Controls
 Access to Screens and Systems
 Calling
 Phone on page C-9
Displays
 Upgrading
Audio
 Configuration Files
 Master Configuration Files
 One will cause a reboot loop
 CONFIGFILES=phone1MACADDRESS.cfg, sip.cfg MISCFILES=
Application Configuration
 Configuration Files
 Protocol volpProt
This configuration attribute is defined as follows
Microbrowser mb USB Port usb
This attribute includes
 VoIpProt.server.x.transport is set to
If voIpProt.server.x.address is a
If voIpProt.server.x.transport is set to
If voIpProt.server.x.address is an IP
 VoIpProt.server.x.address is an IP
 VoIpProt.SIP.lcs
 To 1 default is
Parameter if set to 1 when the parameter
 Permitted Attribute Values Default Interpretation
 Reg.x.auth.optimizedInFailover takes
This attribute also includes
 Outbound Proxy outboundProxy
 Alert Information alertInfo
Due to the additional signaling required
Request Validation requestValidation
May have a negative performance impact
 Special Events specialEvent
Conference Setup conference
Attribute Permitted Default Interpretation Values
 Considered a dial from directory
Dial Plan dialplan
Dialplan.applyToCallListDial
 Digit Map digitmap Routing routing
This attributes also includes
 Server server Emergency emergency
Attribute Permitted Values Default Interpretation
 Server server
Localization lcl
Emergency emergency
Multilingual ml Date and Time datetime
 Lcl.ml.lang.menu.1
Attribute Permitted Values Interpretation
Lcl.ml.lang.menu.2
Lcl.ml.lang.menu.3
 Lcl.datetime.date.dateTop
Lcl.datetime.date.longFormat
 +FF00 U+FFFF
 Permitted Attribute Values Interpretation
User Preferences up
 Dual Tone Multi-Frequency Dtmf Chord-Sets chord
Tones tones
OnIntensity, it will be replaced with
OnIntensity value
 Disabled
Only be enabled when tone.dtmf.viaRtp is
 Be enabled when tone.dtmf.viaRtp is
 Ringer, or misc
Sampled Audio for Sound Effects saf
 Following table, x is the sampled audio file number
Sound Effects se
Wave file format
Tftp//host/pathnamefilename, for example
 Instruction Meaning Example
Patterns pat Ring type rt
 Call progress Use within phone Pattern number
Miscellaneous Patterns
Call Progress Patterns
 Call progress Pattern number Use within phone
Ringer pattern number Default description
Ringer Patterns
 Miscellaneous Pattern number Use within phone
Miscellaneous Patterns
 Patterns on page A-31
Sequential
 Following voice codecs are supported
Voice Settings voice
 Codec Preferences codecPref
These codecs include
Codec Preferences codecPref Codec Profiles audioProfile
 Codec Profiles audioProfile
 Attribute Default
 Attribute Default
 Attribute Default
 Acoustic Echo Cancellation aec
 Acoustic Echo Suppression aes
 Background Noise Suppression ns
 Feature
 Attribute Default
 Transmit Equalization txEq
 Attribute Default
 Following settings control the 802.1p/Q userpriority field
Quality of Service QOS
If voice.vadEnable is set to 0, add attribute line
Ethernet Ieee 802.1p/Q ethernet IP TOS IP
 Call Control callControl
These parameters apply to RTP packets
Other other
RTP rtp Call Control callControl
 RTP rtp
 Qos.ip.callControl…
Basic TCP/IP Tcpip
 Attribute Permitted Default Values
 Permitted Attribute Values Default Interpretation
 Start.dayOfWeek
If fixedDayEnable is set to
Start.date is ignored
Stop.dayOfWeek
 Web Server httpd
Must be enabled for this to work
RTP rtp
TcpIpApp.port.rtp.filterByIp
 Configuration cfg
Call Handling Configuration call
 More information, refer to No Answer
Take precedence over this feature if enabled. For
Reg.x.callsPerLineKey. Refer to Registration
Case the phone may select a different available
 If call.stickyAutoLineSeize is set to 1, this
Shared Calls shared Hold, Local Reminder hold/localReminder
 IP 4000 phone. For other phones a quick press
Directory dir
Release of the line key will resume a call
Whereas pressing and holding down the line
 Replaced by 2X the value
Platform, this value is internally
 Fonts font
Presence pres
 SoundPoint IP 550, 600, 601,
SoundPoint IP 320, 330, 430, 500
 IP330 font IP330
 Keys key
This configuration attribute is defined as follows
 Functions
Following table lists the functions that are available
 Bitmaps bitmap
Indicators ind
Following indicators are used by the phone
 Platform IP300/, IP 330/, IP400
 Attribute Permitted Interpretation Values
 Following table, x is the LED number
LEDs led
 Level Interpretation
Event Logging log
 Type Example
Three formats are available for the event timestamp
Two types of logging are supported
 You do not change this value
Log.render.level maps to
 Server is set up for this
Support append mode unless
Uploaded if no new events have
Been logged since the last upload
 Security sec
Encryption encryption Password Lengths pwd/length
 License license
 You do not change these
Provisioning prov
Platform
InFreeSpace is internally
 RAM Disk ramdisk
Delay delay
Request request
Value
 Feature feature
 Finder finder Quotas quotas
Resource res
 Internally replaced by 2X the value
Microbrowser mb
 Refresh parameter will be respected only
Will be respected, even if this parameter is set to
Event that a refresh fails. Once a refresh is
Successful, the value in the Http refresh
 Detrimental effect on performance of the phone
Function is selected
 These settings control the bulk drive or memory stick
Per-Phone Configuration
USB Port usb
Bulk Drive bulkDrive
 Registration reg
 Parameters will override the parameters
Is non-Null, all of the reg.x.server.y.xxx
Specified in sip.cfg in Server server/ on
A-7
 Refer to Call Handling Configuration call
 IP 300 and 500 phones
 Calls call
If reg.x.serverFeatureControl.cf is not
 Do Not Disturb donotdisturb
 If call.missedCallTracking.x.enabled is
 Diversion divert
Forwarding is enabled, this
Parameter is enabled
 Divert.x.contact will be
Calls can be automatically diverted when the phone is busy
 Dialplan.x.digitmap is not
Enabled, this parameter is
Server-base call forwarding is
 Dialplan.x.applyToUserDial When present, and if
 Digit Map digitmap/ on
 Messaging msg
Message Waiting Indicator mwi
 Network Address Translation nat
 Attendant attendant
VoIpProt.local.signalPort in sip.cfg
 Roaming Privacy roamingprivacy
Roaming Buddies roamingbuddies
Value 0 if the call server is Microsoft Live
Communications Server
 Flash Parameter Configuration
 For example, if device.net.ipAddress.set =
Enabled
This flash attributes are defined as follows
 Server address is preserved
 Refer to Basic Logging level/change/
 Session Initiation Protocol SIP
 RFC and Internet Draft Support
 Method Supported
Request Support
Following SIP request messages are supported
 Header Supported
Header Support
Following SIP request headers are supported
 Header Supported
 Response Supported
Response Support
Following SIP responses are supported
 3xx Responses Redirection
 5xx Responses Server Failure
 Reliability of Provisional Responses
Hold Implementation
Transfer
Third Party Call Control
 Bridged Line Appearance Signaling
Shared Call Appearance Signaling
 Trusted Certificate Authority List
Miscellaneous Administrative Tasks
 Administrator’s Guide SoundPoint IP / SoundStation IP
 Encrypting Configuration Files
 It can decrypt the files that were encrypted on the server.
Boot server management easier
Chaining CBC mode. An example key would look like this
Changed at regular intervals to enhance security
 Changing the Key on the Phone
Adding a Background Logo
 Color RGB Values Decimal Hexadecimal
Model Width Height Color Depth
RGB Values
 BootROM/SIP Application Dependencies
 Migration Dependencies
Model BootROM SIP Application
 Multiple Key Combinations
 SoundPoint IP
Default Feature Key Layouts
 SoundPoint IP
 Key IP 550 330 601 Function
SoundPoint IP 550/600/601/650
SoundStation IP
 IP 550 Key 330 601 Function
 Assigning a Vlan ID Using Dhcp
 VLAN-A=10 VLAN-A=0x0a VLAN-A=012
 Parsing Vendor ID Information
 End of sub-options
 Administrator’s Guide SoundPoint IP / SoundStation IP
 Third Party Software
 Administrator’s Guide SoundPoint IP / SoundStation IP
 Zlib
 Copyright and Permission Notice
 Third Party Software
 Administrator’s Guide SoundPoint IP / SoundStation IP
 Index
 Secondary server 3-3DHCP Inform
Dhcp
 IP TOS A-48
 Administrator’s Guide SoundPoint IP / SoundStation IP
 SIP
 Administrator’s Guide SoundPoint IP / SoundStation IP
 Ethernet Menu
New or Changed Features
 LCD Backlight
Distribution Zip File