Application Error Messages | Polycom SIP 2.2.2 instruction

Troubleshooting Your SoundPoint IP / SoundStation IP Phones

Not all configuration files were present on the server

Similarly, a message about configuration files not being present, means that the phone was able to reach the boot server, but that it was not able to find all the necessary files. So long as the files exist in flash memory, the phone can boot following this error.

Note	This error does not occur with the current BootROM.

Error loading <file name>

When the required file does not exist in flash memory and cannot be found on the boot server, the “Error loading” message will tell you which file could not be found. This error only remains on the screen for a few seconds so you need to watch closely. The phone reboots.

Note	This error does not occur with the current BootROM.

Application Error Messages

Config file error. Error is <Hex #>

If there is an error in the configuration file, you will not be able to reboot the phones. You must review the boot server configuration, make the correction, and reapply the configuration file by restarting the phones.

Network link is down

Since the SoundPoint IP / SoundStation IP phones do not have an LED indicating network LINK status like many networking devices, if a link failure is detected while the phone is running a message saying “Network link is down” will be displayed. This message will be shown on the screen whenever the phone is not in the menu system and will remain on screen until the link problem is resolved.

Status

When the phone is unable to register with the call control server, the icon for

that will be shown

. Once the phone is able to register, the icon will be

shown .

5 - 3

Image 101

Polycom SIP 2.2.2 manual Application Error Messages

Contents

SIP Copyright Notice Disclaimer About This Guide Administrator’s Guide SoundPoint IP / SoundStation IP Contents Administrator’s Guide SoundPoint IP / SoundStation IP Troubleshooting Your SoundPoint IP / SoundStation IP Phones Viii Contents Administrator’s Guide SoundPoint IP / SoundStation IP SoundStation IP Conference Phone SoundPoint IP Desktop PhonesIP 320/330 IP 600/601 SoundPoint IP Desktop Phones Introducing the SoundPoint IP / SoundStation IP Family SoundPoint IP 600/601 SoundStation IP Conference Phone Currently supported conference phone is SoundStation IP Key Features of Your SoundPoint IP / SoundStation IP Phones Administrator’s Guide SoundPoint IP / SoundStation IP Overview SoundPoint IP / SoundStation IP Phones on Where SoundPoint IP / SoundStation IP Phones Fit Session Initiation Protocol Application Architecture BootROM Application Master Configuration Files Application Configuration Files Configuration Application Configuration Files Resource Files Ring tones Synthesized tones Contact directories Available Features Overview Microsoft Live Communications Server Overview IP Type-of-Service-Allows for the setting of TOS settings Configured in your network Setting up Your System Dhcp or Manual TCP/IP Setup Setting Up the Network For more information on Dhcp options, go to FTP Tftp Http Https Supported Provisioning Protocols Main Menu Dhcp Menu Server Menu Ethernet Menu Syslog Menu Modifying the Network ConfigurationCertificate Authority List on page C-1 Name Possible Values Description Dhcp Client EM PowerDhcp Menu Phone IP Address Possible Name Values Description Menu Or later. Passive FTP is still supported MenuName Possible Values Description Using the method specified in RFC Password these characters if they are correctly escapedPassword, this will be ignored This will be ignored CDP Ethernet menu TLS=3 Setting Up the Boot Server Create account and home directory Information, contact your Certified Polycom ResellerEach phone may open multiple connections to the server These permissions, but will not be able to upload files You must decide on a boot server security policy Deploying Phones From the Boot Server SIP/ on page A-10 Configuration on page A-4 PhoneMACaddress.cfg Supporting SoundPoint IP and SoundStation IP Phones Upgrading SIP Application Supporting SoundPoint IP 300 and 500 Phones To upgrade your SIP application Cfg file can be used for all phones in a deployment This chapter also provides instructions on Setting Up Basic FeaturesConfiguring SoundPoint IP / SoundStation IP Phones Locally Administrator’s Guide SoundPoint IP / SoundStation IP Call Waiting Call TimerCall Log Missed Call Notification Called Party IdentificationCalling Party Identification Central boot server Context Sensitive Volume ControlConnected Party Identification Customizable Audio Sound Effects Messages and voice messages are waiting Message Waiting IndicationDistinctive Incoming Call Treatment Distinctive Call Waiting Distinctive RingingAddress-directory Xml Local Do Not Disturb Local Contact Directory Handset, Headset, and Speakerphone Direct Boot server Address-directoryOry.xml Xml Directory LnSmith/ln FnBill/fn Ct1003/ct Sd3/sd Rt3/rt Ad0/adElement Permitted Values Interpretation UTF-8’s variable length encoding Auto-reject Local Digit Map Soft Key Activated User Interface Microphone MuteSpeed Dial Time and Date Display Idle Display Animation IP330/, IP400/, IP500/, IP600/, IP4000/ on Ethernet Switch Call Hold Automatic Off-Hook Call Placement Local / Centralized Conferencing Call Transfer Call Forward Directed Call Pick-Up Group Call Pick-Up Setting Up Advanced FeaturesCall Park/Retrieve Last Call Return Configurable Feature Keys Multiple Line Keys per Registration Feature Key Layouts on page C-10 Shared Call Appearances Multiple Call Appearances Bridged Line Appearance Busy Lamp Field Refer to Bridged Line Appearance Signaling on page B-10 Central boot Customizable Fonts and IndicatorsInstant Messaging Attendant.uri Multilingual User Interface SoundStation IP 4000’s higher resolution display Microbrowser Downloadable FontsSynthesized Call Progress Tones Real-Time Transport Protocol Ports Voice Mail Integration Network Address Translation Multiple Registrations Server server/ on page A-7 Depends on support from a SIP server Feature depends on support from a SIP serverAutomatic Call Distribution Server Redundancy For Outgoing Calls Invite Fallback Reg.1.server.1.address=voipserver.serviceprovider.com Phone Configuration Phone Operation for Registration Presence Masking, the automatic behavior Microsoft Live Communications Server 2005 Integration Configuration File Example Refer to Roaming Privacy roamingprivacy/ on page A-99 Refer to Roaming Buddies roamingbuddies/ on page A-99 Locate the roamingprivacy attribute Set reg.x.auth.password to the LCS passwordSet the reg.x.server.y.address to the LCS server name Jitter Buffer and Packet Error Concealment Setting Up Audio FeaturesLow-Delay Audio Packet Transmission Negative audio consequences Voice Activity DetectionDtmf Tone Generation Dtmf Event RTP Payload Acoustic Echo Cancellation Effective Audio CodecsFollowing table summarizes the phone’s audio codec support Background Noise Suppression IP Type-of-ServiceComfort Noise Fill Automatic Gain Control Ieee 802.1p/Q Setting Up Security Features Custom Certificates Local User and Administrator Privilege LevelsConfiguration changes can performed locally Device.cfg Incoming Signaling ValidationConfiguration File Encryption Passwords Configuring SoundPoint IP / SoundStation IP Phones Locally Troubleshooting Your SoundPoint IP / SoundStation IP Phones BootROM Error Messages Error Messages Application Error Messages Log Files Status Menu Application Logging Options Scheduled Logging Following figure shows a portion of a boot log file Reading a Boot Log Following figure shows a portion of an application log file Reading an Application Log Symptom Problem Corrective Action Power and Startup Controls Access to Screens and Systems Calling Phone on page C-9 Displays Upgrading Audio Configuration Files Master Configuration Files One will cause a reboot loop CONFIGFILES=phone1MACADDRESS.cfg, sip.cfg MISCFILES= Application Configuration Configuration Files Protocol volpProt This configuration attribute is defined as followsMicrobrowser mb USB Port usb This attribute includes VoIpProt.server.x.transport is set to If voIpProt.server.x.address is aIf voIpProt.server.x.transport is set to If voIpProt.server.x.address is an IP VoIpProt.server.x.address is an IP VoIpProt.SIP.lcs To 1 default is Parameter if set to 1 when the parameter Permitted Attribute Values Default Interpretation Reg.x.auth.optimizedInFailover takes This attribute also includes Outbound Proxy outboundProxy Alert Information alertInfo Due to the additional signaling requiredRequest Validation requestValidation May have a negative performance impact Special Events specialEvent Conference Setup conferenceAttribute Permitted Default Interpretation Values Considered a dial from directory Dial Plan dialplanDialplan.applyToCallListDial Digit Map digitmap Routing routing This attributes also includes Server server Emergency emergency Attribute Permitted Values Default Interpretation Server server Localization lclEmergency emergency Multilingual ml Date and Time datetime Lcl.ml.lang.menu.1 Attribute Permitted Values InterpretationLcl.ml.lang.menu.2 Lcl.ml.lang.menu.3 Lcl.datetime.date.dateTop Lcl.datetime.date.longFormat +FF00 U+FFFF Permitted Attribute Values Interpretation User Preferences up Dual Tone Multi-Frequency Dtmf Chord-Sets chord Tones tonesOnIntensity, it will be replaced with OnIntensity value Disabled Only be enabled when tone.dtmf.viaRtp is Be enabled when tone.dtmf.viaRtp is Ringer, or misc Sampled Audio for Sound Effects saf Following table, x is the sampled audio file number Sound Effects seWave file format Tftp//host/pathnamefilename, for example Instruction Meaning Example Patterns pat Ring type rt Call progress Use within phone Pattern number Miscellaneous PatternsCall Progress Patterns Call progress Pattern number Use within phone Ringer pattern number Default descriptionRinger Patterns Miscellaneous Pattern number Use within phone Miscellaneous Patterns Patterns on page A-31 Sequential Following voice codecs are supported Voice Settings voice Codec Preferences codecPref These codecs includeCodec Preferences codecPref Codec Profiles audioProfile Codec Profiles audioProfile Attribute Default Attribute Default Attribute Default Acoustic Echo Cancellation aec Acoustic Echo Suppression aes Background Noise Suppression ns Feature Attribute Default Transmit Equalization txEq Attribute Default Following settings control the 802.1p/Q userpriority field Quality of Service QOSIf voice.vadEnable is set to 0, add attribute line Ethernet Ieee 802.1p/Q ethernet IP TOS IP Call Control callControl These parameters apply to RTP packetsOther other RTP rtp Call Control callControl RTP rtp Qos.ip.callControl… Basic TCP/IP Tcpip Attribute Permitted Default Values Permitted Attribute Values Default Interpretation Start.dayOfWeek If fixedDayEnable is set toStart.date is ignored Stop.dayOfWeek Web Server httpd Must be enabled for this to workRTP rtp TcpIpApp.port.rtp.filterByIp Configuration cfg Call Handling Configuration call More information, refer to No Answer Take precedence over this feature if enabled. ForReg.x.callsPerLineKey. Refer to Registration Case the phone may select a different available If call.stickyAutoLineSeize is set to 1, this Shared Calls shared Hold, Local Reminder hold/localReminder IP 4000 phone. For other phones a quick press Directory dirRelease of the line key will resume a call Whereas pressing and holding down the line Replaced by 2X the value Platform, this value is internally Fonts font Presence pres SoundPoint IP 550, 600, 601, SoundPoint IP 320, 330, 430, 500 IP330 font IP330 Keys key This configuration attribute is defined as follows Functions Following table lists the functions that are available Bitmaps bitmap Indicators indFollowing indicators are used by the phone Platform IP300/, IP 330/, IP400 Attribute Permitted Interpretation Values Following table, x is the LED number LEDs led Level Interpretation Event Logging log Type Example Three formats are available for the event timestampTwo types of logging are supported You do not change this value Log.render.level maps to Server is set up for this Support append mode unlessUploaded if no new events have Been logged since the last upload Security sec Encryption encryption Password Lengths pwd/length License license You do not change these Provisioning provPlatform InFreeSpace is internally RAM Disk ramdisk Delay delayRequest request Value Feature feature Finder finder Quotas quotas Resource res Internally replaced by 2X the value Microbrowser mb Refresh parameter will be respected only Will be respected, even if this parameter is set toEvent that a refresh fails. Once a refresh is Successful, the value in the Http refresh Detrimental effect on performance of the phone Function is selected These settings control the bulk drive or memory stick Per-Phone ConfigurationUSB Port usb Bulk Drive bulkDrive Registration reg Parameters will override the parameters Is non-Null, all of the reg.x.server.y.xxxSpecified in sip.cfg in Server server/ on A-7 Refer to Call Handling Configuration call IP 300 and 500 phones Calls call If reg.x.serverFeatureControl.cf is not Do Not Disturb donotdisturb If call.missedCallTracking.x.enabled is Diversion divert Forwarding is enabled, thisParameter is enabled Divert.x.contact will be Calls can be automatically diverted when the phone is busy Dialplan.x.digitmap is not Enabled, this parameter isServer-base call forwarding is Dialplan.x.applyToUserDial When present, and if Digit Map digitmap/ on Messaging msg Message Waiting Indicator mwi Network Address Translation nat Attendant attendant VoIpProt.local.signalPort in sip.cfg Roaming Privacy roamingprivacy Roaming Buddies roamingbuddiesValue 0 if the call server is Microsoft Live Communications Server Flash Parameter Configuration For example, if device.net.ipAddress.set = EnabledThis flash attributes are defined as follows Server address is preserved Refer to Basic Logging level/change/ Session Initiation Protocol SIP RFC and Internet Draft Support Method Supported Request SupportFollowing SIP request messages are supported Header Supported Header SupportFollowing SIP request headers are supported Header Supported Response Supported Response SupportFollowing SIP responses are supported 3xx Responses Redirection 5xx Responses Server Failure Reliability of Provisional Responses Hold ImplementationTransfer Third Party Call Control Bridged Line Appearance Signaling Shared Call Appearance Signaling Trusted Certificate Authority List Miscellaneous Administrative Tasks Administrator’s Guide SoundPoint IP / SoundStation IP Encrypting Configuration Files It can decrypt the files that were encrypted on the server. Boot server management easierChaining CBC mode. An example key would look like this Changed at regular intervals to enhance security Changing the Key on the Phone Adding a Background Logo Color RGB Values Decimal Hexadecimal Model Width Height Color DepthRGB Values BootROM/SIP Application Dependencies Migration Dependencies Model BootROM SIP Application Multiple Key Combinations SoundPoint IP Default Feature Key Layouts SoundPoint IP Key IP 550 330 601 Function SoundPoint IP 550/600/601/650SoundStation IP IP 550 Key 330 601 Function Assigning a Vlan ID Using Dhcp VLAN-A=10 VLAN-A=0x0a VLAN-A=012 Parsing Vendor ID Information End of sub-options Administrator’s Guide SoundPoint IP / SoundStation IP Third Party Software Administrator’s Guide SoundPoint IP / SoundStation IP Zlib Copyright and Permission Notice Third Party Software Administrator’s Guide SoundPoint IP / SoundStation IP Index Secondary server 3-3DHCP Inform Dhcp IP TOS A-48 Administrator’s Guide SoundPoint IP / SoundStation IP SIP Administrator’s Guide SoundPoint IP / SoundStation IP Ethernet Menu New or Changed Features LCD Backlight Distribution Zip File