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Polycom SIP 2.2.2 manual Reading an Application Log

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Administrator’s Guide SoundPoint IP / SoundStation IP

Reading an Application Log

The following figure shows a portion of an application log file:

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Polycom SIP 2.2.2 manual Reading an Application Log, Following figure shows a portion of an application log file

Contents

SIP Disclaimer Copyright NoticeAbout This Guide Administrator’s Guide SoundPoint IP / SoundStation IP Contents Administrator’s Guide SoundPoint IP / SoundStation IP Troubleshooting Your SoundPoint IP / SoundStation IP Phones Viii Contents Administrator’s Guide SoundPoint IP / SoundStation IP IP 320/330 IP 600/601 SoundPoint IP Desktop PhonesSoundStation IP Conference Phone SoundPoint IP Desktop Phones Introducing the SoundPoint IP / SoundStation IP Family SoundStation IP Conference Phone SoundPoint IP 600/601Key Features of Your SoundPoint IP / SoundStation IP Phones Currently supported conference phone is SoundStation IPAdministrator’s Guide SoundPoint IP / SoundStation IP Overview Where SoundPoint IP / SoundStation IP Phones Fit SoundPoint IP / SoundStation IP Phones onBootROM Session Initiation Protocol Application ArchitectureApplication Configuration Master Configuration Files Application Configuration FilesApplication Configuration Files Resource Files Available Features Ring tones Synthesized tones Contact directoriesOverview Microsoft Live Communications Server Overview IP Type-of-Service-Allows for the setting of TOS settings Setting up Your System Configured in your networkSetting Up the Network Dhcp or Manual TCP/IP SetupFor more information on Dhcp options, go to Supported Provisioning Protocols FTP Tftp Http HttpsCertificate Authority List on page C-1 Modifying the Network ConfigurationMain Menu Dhcp Menu Server Menu Ethernet Menu Syslog Menu Dhcp Menu EM PowerName Possible Values Description Dhcp Client Phone IP AddressPossible Name Values Description Menu Name Possible Values Description MenuOr later. Passive FTP is still supported Password, this will be ignored Password these characters if they are correctly escapedUsing the method specified in RFC This will be ignoredEthernet menu CDPSetting Up the Boot Server TLS=3Each phone may open multiple connections to the server Information, contact your Certified Polycom ResellerCreate account and home directory These permissions, but will not be able to upload filesDeploying Phones From the Boot Server You must decide on a boot server security policyConfiguration on page A-4 SIP/ on page A-10PhoneMACaddress.cfg Upgrading SIP Application Supporting SoundPoint IP and SoundStation IP PhonesSupporting SoundPoint IP 300 and 500 Phones To upgrade your SIP application Cfg file can be used for all phones in a deployment Configuring SoundPoint IP / SoundStation IP Phones Locally Setting Up Basic FeaturesThis chapter also provides instructions on Administrator’s Guide SoundPoint IP / SoundStation IP Call Log Call TimerCall Waiting Calling Party Identification Called Party IdentificationMissed Call Notification Connected Party Identification Context Sensitive Volume ControlCentral boot server Customizable Audio Sound EffectsDistinctive Incoming Call Treatment Message Waiting IndicationMessages and voice messages are waiting Address-directory Distinctive RingingDistinctive Call Waiting Xml LocalDo Not Disturb Handset, Headset, and Speakerphone Local Contact DirectoryOry.xml Boot server Address-directoryDirect XmlElement Permitted Values Interpretation LnSmith/ln FnBill/fn Ct1003/ct Sd3/sd Rt3/rt Ad0/adDirectory UTF-8’s variable length encodingLocal Digit Map Auto-rejectSpeed Dial Microphone MuteSoft Key Activated User Interface Time and Date DisplayIdle Display Animation Ethernet Switch IP330/, IP400/, IP500/, IP600/, IP4000/ onAutomatic Off-Hook Call Placement Call HoldCall Transfer Local / Centralized ConferencingCall Forward Directed Call Pick-Up Call Park/Retrieve Setting Up Advanced FeaturesGroup Call Pick-Up Last Call ReturnConfigurable Feature Keys Feature Key Layouts on page C-10 Multiple Line Keys per RegistrationMultiple Call Appearances Shared Call AppearancesBridged Line Appearance Refer to Bridged Line Appearance Signaling on page B-10 Busy Lamp FieldInstant Messaging Customizable Fonts and IndicatorsCentral boot Attendant.uriSoundStation IP 4000’s higher resolution display Multilingual User InterfaceSynthesized Call Progress Tones Downloadable FontsMicrobrowser Real-Time Transport Protocol Ports Network Address Translation Voice Mail IntegrationMultiple Registrations Server server/ on page A-7 Automatic Call Distribution Feature depends on support from a SIP serverDepends on support from a SIP server Server Redundancy For Outgoing Calls Invite Fallback Phone Configuration Reg.1.server.1.address=voipserver.serviceprovider.comPresence Phone Operation for RegistrationMicrosoft Live Communications Server 2005 Integration Masking, the automatic behaviorConfiguration File Example Refer to Roaming Buddies roamingbuddies/ on page A-99 Refer to Roaming Privacy roamingprivacy/ on page A-99Set the reg.x.server.y.address to the LCS server name Set reg.x.auth.password to the LCS passwordLocate the roamingprivacy attribute Low-Delay Audio Packet Transmission Setting Up Audio FeaturesJitter Buffer and Packet Error Concealment Dtmf Tone Generation Voice Activity DetectionNegative audio consequences Acoustic Echo Cancellation Dtmf Event RTP PayloadFollowing table summarizes the phone’s audio codec support Audio CodecsEffective Comfort Noise Fill IP Type-of-ServiceBackground Noise Suppression Automatic Gain ControlSetting Up Security Features Ieee 802.1p/QConfiguration changes can performed locally Local User and Administrator Privilege LevelsCustom Certificates Configuration File Encryption Incoming Signaling ValidationDevice.cfg Configuring SoundPoint IP / SoundStation IP Phones Locally PasswordsTroubleshooting Your SoundPoint IP / SoundStation IP Phones Error Messages BootROM Error MessagesApplication Error Messages Status Menu Log FilesApplication Logging Options Scheduled Logging Reading a Boot Log Following figure shows a portion of a boot log fileReading an Application Log Following figure shows a portion of an application log filePower and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems Calling Displays Phone on page C-9Audio UpgradingConfiguration Files Master Configuration Files One will cause a reboot loop Application Configuration CONFIGFILES=phone1MACADDRESS.cfg, sip.cfg MISCFILES=Configuration Files Microbrowser mb USB Port usb This configuration attribute is defined as followsProtocol volpProt This attribute includesIf voIpProt.server.x.transport is set to If voIpProt.server.x.address is aVoIpProt.server.x.transport is set to If voIpProt.server.x.address is an IPVoIpProt.server.x.address is an IP VoIpProt.SIP.lcs Parameter if set to 1 when the parameter To 1 default isPermitted Attribute Values Default Interpretation This attribute also includes Reg.x.auth.optimizedInFailover takesOutbound Proxy outboundProxy Request Validation requestValidation Due to the additional signaling requiredAlert Information alertInfo May have a negative performance impactAttribute Permitted Default Interpretation Values Conference Setup conferenceSpecial Events specialEvent Dialplan.applyToCallListDial Dial Plan dialplanConsidered a dial from directory This attributes also includes Digit Map digitmap Routing routingAttribute Permitted Values Default Interpretation Server server Emergency emergencyEmergency emergency Localization lclServer server Multilingual ml Date and Time datetimeLcl.ml.lang.menu.2 Attribute Permitted Values InterpretationLcl.ml.lang.menu.1 Lcl.ml.lang.menu.3Lcl.datetime.date.longFormat Lcl.datetime.date.dateTop+FF00 U+FFFF User Preferences up Permitted Attribute Values InterpretationOnIntensity, it will be replaced with Tones tonesDual Tone Multi-Frequency Dtmf Chord-Sets chord OnIntensity valueOnly be enabled when tone.dtmf.viaRtp is DisabledBe enabled when tone.dtmf.viaRtp is Sampled Audio for Sound Effects saf Ringer, or miscWave file format Sound Effects seFollowing table, x is the sampled audio file number Tftp//host/pathnamefilename, for examplePatterns pat Ring type rt Instruction Meaning ExampleCall Progress Patterns Miscellaneous PatternsCall progress Use within phone Pattern number Ringer Patterns Ringer pattern number Default descriptionCall progress Pattern number Use within phone Miscellaneous Patterns Miscellaneous Pattern number Use within phoneSequential Patterns on page A-31Voice Settings voice Following voice codecs are supportedCodec Preferences codecPref Codec Profiles audioProfile These codecs includeCodec Preferences codecPref Codec Profiles audioProfile Attribute Default Attribute Default Attribute Default Acoustic Echo Cancellation aec Acoustic Echo Suppression aes Background Noise Suppression ns Feature Attribute Default Transmit Equalization txEq Attribute Default If voice.vadEnable is set to 0, add attribute line Quality of Service QOSFollowing settings control the 802.1p/Q userpriority field Ethernet Ieee 802.1p/Q ethernet IP TOS IPOther other These parameters apply to RTP packetsCall Control callControl RTP rtp Call Control callControlRTP rtp Basic TCP/IP Tcpip Qos.ip.callControl…Attribute Permitted Default Values Permitted Attribute Values Default Interpretation Start.date is ignored If fixedDayEnable is set toStart.dayOfWeek Stop.dayOfWeekRTP rtp Must be enabled for this to workWeb Server httpd TcpIpApp.port.rtp.filterByIpCall Handling Configuration call Configuration cfgReg.x.callsPerLineKey. Refer to Registration Take precedence over this feature if enabled. ForMore information, refer to No Answer Case the phone may select a different availableShared Calls shared Hold, Local Reminder hold/localReminder If call.stickyAutoLineSeize is set to 1, thisRelease of the line key will resume a call Directory dirIP 4000 phone. For other phones a quick press Whereas pressing and holding down the linePlatform, this value is internally Replaced by 2X the valuePresence pres Fonts fontSoundPoint IP 320, 330, 430, 500 SoundPoint IP 550, 600, 601,IP330 font IP330 This configuration attribute is defined as follows Keys keyFollowing table lists the functions that are available FunctionsFollowing indicators are used by the phone Indicators indBitmaps bitmap Platform IP300/, IP 330/, IP400 Attribute Permitted Interpretation Values LEDs led Following table, x is the LED numberEvent Logging log Level InterpretationTwo types of logging are supported Three formats are available for the event timestampType Example Log.render.level maps to You do not change this valueUploaded if no new events have Support append mode unlessServer is set up for this Been logged since the last uploadEncryption encryption Password Lengths pwd/length Security secLicense license Platform Provisioning provYou do not change these InFreeSpace is internallyRequest request Delay delayRAM Disk ramdisk ValueFeature feature Resource res Finder finder Quotas quotasMicrobrowser mb Internally replaced by 2X the valueEvent that a refresh fails. Once a refresh is Will be respected, even if this parameter is set toRefresh parameter will be respected only Successful, the value in the Http refreshFunction is selected Detrimental effect on performance of the phoneUSB Port usb Per-Phone ConfigurationThese settings control the bulk drive or memory stick Bulk Drive bulkDriveRegistration reg Specified in sip.cfg in Server server/ on Is non-Null, all of the reg.x.server.y.xxxParameters will override the parameters A-7Refer to Call Handling Configuration call IP 300 and 500 phones If reg.x.serverFeatureControl.cf is not Calls callDo Not Disturb donotdisturb If call.missedCallTracking.x.enabled is Parameter is enabled Forwarding is enabled, thisDiversion divert Calls can be automatically diverted when the phone is busy Divert.x.contact will beServer-base call forwarding is Enabled, this parameter isDialplan.x.digitmap is not Dialplan.x.applyToUserDial When present, and if Digit Map digitmap/ on Message Waiting Indicator mwi Messaging msgNetwork Address Translation nat VoIpProt.local.signalPort in sip.cfg Attendant attendantValue 0 if the call server is Microsoft Live Roaming Buddies roamingbuddiesRoaming Privacy roamingprivacy Communications ServerFlash Parameter Configuration This flash attributes are defined as follows EnabledFor example, if device.net.ipAddress.set = Server address is preserved Refer to Basic Logging level/change/ Session Initiation Protocol SIP RFC and Internet Draft Support Following SIP request messages are supported Request SupportMethod Supported Following SIP request headers are supported Header SupportHeader Supported Header Supported Following SIP responses are supported Response SupportResponse Supported 3xx Responses Redirection 5xx Responses Server Failure Transfer Hold ImplementationReliability of Provisional Responses Third Party Call ControlShared Call Appearance Signaling Bridged Line Appearance SignalingMiscellaneous Administrative Tasks Trusted Certificate Authority ListAdministrator’s Guide SoundPoint IP / SoundStation IP Encrypting Configuration Files Chaining CBC mode. An example key would look like this Boot server management easierIt can decrypt the files that were encrypted on the server. Changed at regular intervals to enhance securityAdding a Background Logo Changing the Key on the PhoneRGB Values Model Width Height Color DepthColor RGB Values Decimal Hexadecimal BootROM/SIP Application Dependencies Model BootROM SIP Application Migration DependenciesMultiple Key Combinations Default Feature Key Layouts SoundPoint IPSoundPoint IP SoundStation IP SoundPoint IP 550/600/601/650Key IP 550 330 601 Function IP 550 Key 330 601 Function Assigning a Vlan ID Using Dhcp VLAN-A=10 VLAN-A=0x0a VLAN-A=012 Parsing Vendor ID Information End of sub-options Administrator’s Guide SoundPoint IP / SoundStation IP Third Party Software Administrator’s Guide SoundPoint IP / SoundStation IP Zlib Copyright and Permission Notice Third Party Software Administrator’s Guide SoundPoint IP / SoundStation IP Index Dhcp Secondary server 3-3DHCP InformIP TOS A-48 Administrator’s Guide SoundPoint IP / SoundStation IP SIP Administrator’s Guide SoundPoint IP / SoundStation IP New or Changed Features Ethernet MenuDistribution Zip File LCD Backlight