Product does not work properly, C32 C95 | Sony DSC-HX400, HX400V

aside for 24 hours or more with the power left off.

[244] Troubleshooting

Troubleshooting

Others

The number of recordable images does not decrease, or decreases two images at a time.

This is because the compression rate and the image size after compression change depending on the image when you shoot a JPEG image.

[245] Troubleshooting

Troubleshooting

Others

The product does not work properly.

Turn off the product. Remove the battery pack and insert it again. If the product is hot, remove the battery pack, and allow it to cool down before trying this corrective procedure. If an AC-UD10/AC-UD11 AC Adaptor (sold separately) is used, disconnect the power cord. Connect the power cord and turn on the product again. If the product repeats the same error often or still does not work after trying these solutions, consult your Sony dealer or local authorized Sony service facility.

[246] Troubleshooting Messages

Self-diagnosis display

Messages

If a code starting with a letter of the alphabet appears, the self-diagnosis function on this product is working. The last two digits (indicated by □□) will differ depending on the state of this product.

If you cannot solve the problem even after trying the following corrective actions a few times, this product may need repair. Contact your Sony dealer or local authorized Sony service facility.

C:32:□□

C:95:□□

There is trouble with the product’s hardware. Turn the power off and on again.

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Sony DSC-HX400, HX400V manual Product does not work properly, Self-diagnosis display, C32 C95

Contents

How to Use Before UseConfirming the operation method Shooting Using shooting functionsSelecting a shooting mode Using the zoom Adjusting the exposure Using the flashSelecting a screen display mode Adjusting the focus Selecting the ISO sensitivity Selecting a drive mode Continuous shooting/Self-timerAdjusting color tones Selecting an effect mode Viewing still images Setting the other functions of this productViewing Customizing the shooting functions for convenient use Changing settings Ctrl for Hdmi Using Wi-Fi functions Viewing on computers Adding applications to the product Precautions/This product Troubleshooting If you have problemsTroubleshooting Viewing images Wi-Fi Computers Memory cardsOthers Messages Identifying partsMessages Situations this product has difficulty handlingPage Page List of icons on the screen List of shooting mode icons List of viewing mode icons P* a S M100 Page C3200 100-0003±0.0 Lock-on AF Switch Av/Tv7500K A5 G5 ±0 ±0 ±0 9044′55″N 23344′55″W 250F3.5 ISO400 Adjusting the viewfinder diopter-adjustment Using the shoulder strap About the shooting advice Using the control buttonAbout the In-Camera Guide Using Menu items Using the Fn Function button Performing settings on the dedicated screen Shooting still images Shooting movies Focus indicator Available functions List of mode dial functions Intelligent Auto About Scene Recognition Superior Auto Scene Recognition Advantages of automatic shooting Program Auto ISweep PanoramaProgram Shift Page Adv.Sports Shooting Scene SelectionMenu item details Portrait Night Portrait LandscapeNight Scene Hand-held Twilight Snow PetGourmet Beach High Sensitivity Soft Skin Aperture Priority Shutter Priority Manual Exposure Movie Memory recall Zoom Zoom features available with this product Zoom Setting Using flash When Aspect Ratio isAbout zoom scale When you do not use the flash Flash Mode Fill-flash Autoflash default settingWireless Flash Off Flash Comp Switching the screen display Shooting Image Size still image Image size when Aspect Ratio is Default settingAspect Ratio still image 169 Fine default settingQuality still image Panorama Size Panorama Direction Changing the focus method using the zoom/focus switch MF Manual Focus Focus mode detailsFocus Area AF/ZOOM Single-shot AF Center Focus-lockManual Focus Wide Direct manual focus DMF Focus Magnifier MF Assist still image Peaking Level Focus Magnif. Time Lock-on AF Peaking Color Off Lock-on AF On Auto default setting AF Illuminator still imageExposure Comp Spot Metering ModeMulti default setting Exposure Set. Guide Drive Mode Cont. Shooting Self-timer Self-portrait Self-timerCont Cont. Bracket 0.7EV 3 Image Cont. Bracket 0.3EV 3 Image default settingCont. Bracket WB bracket Multi Frame NR： ISO Auto default setting Range Opt. DRO Multi Frame NR Range Optimizer Lv1 ― D-Range Optimizer Lv5 Range Optimizer Auto default settingAuto HDR Exposure Diff. Auto default setting Auto HDR Incandescent White BalanceDaylight Cloudy Capturing a basic white color in Custom Setup mode Picture Effect Miniature Soft FocusHDR Painting Rich-tone Mono To set Contrast, Saturation and Sharpness Creative Style File Format movie Menu items details Record Setting movieWhen File Format is set to Avchd When File Format is set to MP4 24p 17MFH 25p 17MFH File Format MP4 1440×1080 12M default settingSteadyShot movie 24p 24MFX 25p 24MFX Wind Noise Reduct Intelligent Active default settingNormal default setting Micref Level Movie Button Auto Slow Shut. movie Items that can be registered To recall registered settingsTo change registered settings Memory Custom Key Settings Function Menu SetFunction of the Custom key Vividness Photo CreativityBrightness Color Smile Shutter Smile/Face DetectFace Detection frame Tips for capturing smiles more effectively Red Eye Reduction Soft Skin Effect still image Auto Obj. Framing still image High ISO NR still image Write Date still imageAuto 10 Sec/5 Sec/2 Sec default setting Grid LineAuto Review Manual Playing back images Playback zoom Image IndexTo change the number of images to be displayed To return to single-image playback Switching the screen display during playbackImages default setting/25 Images Deleting a displayed image All in this Folder Deleting multiple selected imagesPlaying back movies Multiple Img Available operations during movie playback Motion Shot Video Specify Printing Playing back panoramic images View Mode Repeat Slide ShowRotate To quit the slideshow in the middle of playback 4K Still Image PB Cancel All in this FolderCancel All with this date Protect Viewing images on an HD TV Viewing images on a Bravia Sync-compatible TV Monitor Brightness Menu item details Manual Volume SettingsAudio signals Adjusting the volume during playback To receive a GPS signal GPS On/Off DSC-HX400VNo icon is displayed GPS Auto Area Adj. DSC-HX400V GPS Auto Time Cor. DSC-HX400V Confirming the expiry date of the GPS assist data Use GPS Assist Data DSC-HX400V Delete GPS log data DSC-HX400V GPS Log REC DSC-HX400V Communication status screen display Upload SettingsEye-Fi Tile Menu Mode Dial Guide Display Quality Pwr Save Start TimePAL/NTSC Selector Demo Mode Hdmi Resolution 1080p1080i USB LUN Setting USB ConnectionMass Storage USB Power Supply LanguageSingle Date/Time Setup Area SettingFormat Select REC Folder Series default settingReset File Number Date Form Recover Image DBStandard Form default setting Folder Name Setting Reset Display Media InfoVersion Initialize Connecting an Android smartphone to this productCamera Settings Reset PlayMemories Mobile Connecting the product to an iPhone or iPad Calling up an application using One-touchNFC Smart Remote Embedded Page About NFC Send to Smartphone Select on Smartphone Select on This Device About NFC Send to Computer Effects Slideshow settingsView on TV Playback Selection WPS Push Airplane Mode Access Point Set How to use the keyboard Other setting itemsFor example If you want to enter abd Disp MAC Address Edit Device Name SSID/PW Reset Reset Network SetPlayMemories Camera Apps Opening a service account Recommended computer environmentDownloading applications Launching the downloaded application How to launch the applications faster Changing the order of applications Uninstalling applications PlayMemories Home Software for Mac computers Installing PlayMemories Home Connecting the product to a computer Wireless Auto ImportImporting images to the computer Disconnecting the product from the computer Standard definition image quality STD Disc typeHigh-definition image quality HD High-definition image quality HD Avchd recording disc Selecting the disc creation method Creating a disc with a device other than a computerCreates a disc with high-definition image quality HD Creating Blu-ray Discs Blu-ray recorderHDD recorder, etc Precautions On the functions available with the product On image data compatibilityOn the monitor and lens Charging method of the internal rechargeable battery On the internal rechargeable battery Charging the battery pack Effective use of the battery packCharging time Full charge Remaining battery indicator How to store the battery packOn battery life Memory Stick PRO Duo media Charging the battery packMemory card Memory card SD card Memory Stick media On cleaning Recordable time of movies Number of still imagesPage Plug adaptor Zeiss lens On TV color systems On triangulating errors Avchd formatOn the restriction of use of GPS on an airplane On GNU GPL/LGPL applied software License Trademarks Troubleshooting You cannot turn on the product You cannot insert the battery pack into the productPower turns off suddenly Remaining battery level indicator shows an incorrect Level Battery pack is not charged Zoom does not work You cannot record imagesRecording takes a long time Image is out of focus Close-up shoot function Macro does not work Flash does not work Image colors are not correct Recording date and time are not displayed on the screenDate and time are recorded incorrectly Aperture value and/or shutter speed flashes You cannot shoot images continuously Dark shadow appears on the imageEyes of the subject come out red Dots appear and remain on the screen Images cannot be played back Image is not clear in the viewfinderImage is blurred Flash takes too long to recharge Image was deleted by mistake Product is not receiving a GPS signal. DSC-HX400VDate and time are not displayed Image cannot be deleted Location information has not been recorded. DSC- HX400V You cannot send movies to a smartphone You cannot find the wireless access point to be connectedSend to Computer is canceled halfway WPS Push does not work You cannot use One-Touch connection NFC You cannot import images Computer does not recognize this product Formatted the memory card by mistake Images are printed with both edges cut offYou cannot print images with the date Product becomes warm when you use it for a long time Clock Set screen appears when you turn on the productLens gets fogged Product does not work properly Self-diagnosis displayC32 C95 C13 E61 E62 E91E94 Unable to display Image DataBase File errorSystem Error Camera Error. Turn power off then on Processing Unable to rotate image Situations this product has difficulty handling