Troubleshooting, If you have problems | Sony DSC-HX400, HX400V

ZEISS lens [186]

GPS (DSC-HX400V) [187]

AVCHD format [188]

License [189]

Trademarks

Trademarks [190]

Troubleshooting

If you have problems

If you have problems

Troubleshooting [191]

Troubleshooting

Battery pack and power

You cannot insert the battery pack into the product. [192]

You cannot turn on the product. [193]

The power turns off suddenly. [194]

The remaining battery level indicator shows an incorrect level. [195]

The charge lamp on the product flashes when charging the battery pack. [196]

The battery pack has not been charged even if the charge lamp on the product has turned off. [197]

The battery pack is not charged. [198]

Shooting still images/movies

You cannot record images. [199]

Recording takes a long time. [200]

Image 11

Sony DSC-HX400, HX400V manual Troubleshooting, If you have problems

Contents

Confirming the operation method How to UseBefore Use Shooting Using shooting functionsSelecting a shooting mode Using the zoom Adjusting the exposure Using the flashSelecting a screen display mode Adjusting the focus Selecting the ISO sensitivity Selecting a drive mode Continuous shooting/Self-timerAdjusting color tones Selecting an effect mode Viewing still images Setting the other functions of this productViewing Customizing the shooting functions for convenient use Changing settings Ctrl for Hdmi Using Wi-Fi functions Viewing on computers Adding applications to the product Precautions/This product Troubleshooting TroubleshootingIf you have problems Viewing images Wi-Fi Others ComputersMemory cards Messages Identifying partsMessages Situations this product has difficulty handlingPage Page List of icons on the screen List of shooting mode icons 100 List of viewing mode iconsP* a S M Page ±0.0 C3200100-0003 Lock-on AF Switch Av/Tv7500K A5 G5 ±0 ±0 ±0 9044′55″N 23344′55″W 250F3.5 ISO400 Adjusting the viewfinder diopter-adjustment Using the shoulder strap About the In-Camera Guide About the shooting adviceUsing the control button Using Menu items Using the Fn Function button Performing settings on the dedicated screen Shooting still images Shooting movies Focus indicator Available functions List of mode dial functions Intelligent Auto About Scene Recognition Superior Auto Scene Recognition Advantages of automatic shooting Program Shift Program AutoISweep Panorama Page Adv.Sports Shooting Scene SelectionMenu item details Portrait Night Portrait LandscapeNight Scene Hand-held Twilight Snow PetGourmet Beach High Sensitivity Soft Skin Aperture Priority Shutter Priority Manual Exposure Movie Memory recall Zoom Zoom features available with this product Zoom Setting About zoom scale Using flashWhen Aspect Ratio is When you do not use the flash Flash Mode Fill-flash Autoflash default settingWireless Flash Off Flash Comp Switching the screen display Shooting Image Size still image Aspect Ratio still image Image size when Aspect Ratio isDefault setting 169 Fine default settingQuality still image Panorama Size Panorama Direction Changing the focus method using the zoom/focus switch MF Manual Focus Focus mode detailsFocus Area AF/ZOOM Single-shot AF Center Focus-lockManual Focus Wide Direct manual focus DMF Focus Magnifier MF Assist still image Peaking Level Focus Magnif. Time Lock-on AF Peaking Color Off Lock-on AF On Exposure Comp Auto default settingAF Illuminator still image Spot Metering ModeMulti default setting Exposure Set. Guide Drive Mode Cont. Shooting Self-timer Self-portrait Self-timerCont Cont. Bracket 0.7EV 3 Image Cont. Bracket 0.3EV 3 Image default settingCont. Bracket WB bracket Multi Frame NR： ISO Auto default setting Range Opt. DRO Multi Frame NR Range Optimizer Lv1 ― D-Range Optimizer Lv5 Range Optimizer Auto default settingAuto HDR Exposure Diff. Auto default setting Auto HDR Incandescent White BalanceDaylight Cloudy Capturing a basic white color in Custom Setup mode Picture Effect Miniature Soft FocusHDR Painting Rich-tone Mono To set Contrast, Saturation and Sharpness Creative Style File Format movie Menu items details Record Setting movieWhen File Format is set to Avchd When File Format is set to MP4 24p 17MFH 25p 17MFH File Format MP4 1440×1080 12M default settingSteadyShot movie 24p 24MFX 25p 24MFX Wind Noise Reduct Intelligent Active default settingNormal default setting Micref Level Movie Button Auto Slow Shut. movie Items that can be registered To recall registered settingsTo change registered settings Memory Function of the Custom key Custom Key SettingsFunction Menu Set Vividness Photo CreativityBrightness Color Smile Shutter Smile/Face DetectFace Detection frame Tips for capturing smiles more effectively Red Eye Reduction Soft Skin Effect still image Auto Obj. Framing still image Auto High ISO NR still imageWrite Date still image Auto Review 10 Sec/5 Sec/2 Sec default settingGrid Line Manual Playing back images To change the number of images to be displayed Playback zoomImage Index To return to single-image playback Switching the screen display during playbackImages default setting/25 Images Deleting a displayed image All in this Folder Deleting multiple selected imagesPlaying back movies Multiple Img Available operations during movie playback Motion Shot Video Specify Printing Playing back panoramic images View Mode Repeat Slide ShowRotate To quit the slideshow in the middle of playback 4K Still Image PB Cancel All in this FolderCancel All with this date Protect Viewing images on an HD TV Viewing images on a Bravia Sync-compatible TV Monitor Brightness Menu item details Manual Volume SettingsAudio signals Adjusting the volume during playback No icon is displayed To receive a GPS signalGPS On/Off DSC-HX400V GPS Auto Area Adj. DSC-HX400V GPS Auto Time Cor. DSC-HX400V Confirming the expiry date of the GPS assist data Use GPS Assist Data DSC-HX400V Delete GPS log data DSC-HX400V GPS Log REC DSC-HX400V Communication status screen display Upload SettingsEye-Fi Tile Menu Mode Dial Guide PAL/NTSC Selector Display QualityPwr Save Start Time Demo Mode 1080i Hdmi Resolution1080p Mass Storage USB LUN SettingUSB Connection Single USB Power SupplyLanguage Format Date/Time SetupArea Setting Select REC Folder Series default settingReset File Number Date Form Recover Image DBStandard Form default setting Folder Name Version Setting ResetDisplay Media Info Initialize Connecting an Android smartphone to this productCamera Settings Reset PlayMemories Mobile Connecting the product to an iPhone or iPad Calling up an application using One-touchNFC Smart Remote Embedded Page About NFC Send to Smartphone Select on Smartphone Select on This Device About NFC Send to Computer Effects Slideshow settingsView on TV Playback Selection WPS Push Airplane Mode Access Point Set For example If you want to enter abd How to use the keyboardOther setting items Disp MAC Address Edit Device Name PlayMemories Camera Apps SSID/PW ResetReset Network Set Downloading applications Opening a service accountRecommended computer environment Launching the downloaded application How to launch the applications faster Changing the order of applications Uninstalling applications PlayMemories Home Software for Mac computers Installing PlayMemories Home Importing images to the computer Connecting the product to a computerWireless Auto Import Disconnecting the product from the computer Standard definition image quality STD Disc typeHigh-definition image quality HD High-definition image quality HD Avchd recording disc Creates a disc with high-definition image quality HD Selecting the disc creation methodCreating a disc with a device other than a computer HDD recorder, etc Creating Blu-ray DiscsBlu-ray recorder Precautions On the monitor and lens On the functions available with the productOn image data compatibility Charging method of the internal rechargeable battery On the internal rechargeable battery Charging time Full charge Charging the battery packEffective use of the battery pack On battery life Remaining battery indicatorHow to store the battery pack Memory Stick PRO Duo media Charging the battery packMemory card Memory card SD card Memory Stick media On cleaning Recordable time of movies Number of still imagesPage Plug adaptor Zeiss lens On TV color systems On the restriction of use of GPS on an airplane On triangulating errorsAvchd format On GNU GPL/LGPL applied software License Trademarks Troubleshooting You cannot turn on the product You cannot insert the battery pack into the productPower turns off suddenly Remaining battery level indicator shows an incorrect Level Battery pack is not charged Zoom does not work You cannot record imagesRecording takes a long time Image is out of focus Close-up shoot function Macro does not work Flash does not work Image colors are not correct Recording date and time are not displayed on the screenDate and time are recorded incorrectly Aperture value and/or shutter speed flashes You cannot shoot images continuously Dark shadow appears on the imageEyes of the subject come out red Dots appear and remain on the screen Images cannot be played back Image is not clear in the viewfinderImage is blurred Flash takes too long to recharge Image was deleted by mistake Product is not receiving a GPS signal. DSC-HX400VDate and time are not displayed Image cannot be deleted Location information has not been recorded. DSC- HX400V You cannot send movies to a smartphone You cannot find the wireless access point to be connectedSend to Computer is canceled halfway WPS Push does not work You cannot use One-Touch connection NFC You cannot import images Computer does not recognize this product You cannot print images with the date Formatted the memory card by mistakeImages are printed with both edges cut off Lens gets fogged Product becomes warm when you use it for a long timeClock Set screen appears when you turn on the product C32 C95 Product does not work properlySelf-diagnosis display E94 C13E61 E62 E91 Unable to display Image DataBase File errorSystem Error Camera Error. Turn power off then on Processing Unable to rotate image Situations this product has difficulty handling