Troubleshooting guide
Reference
RQT6835
Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem, consult your dealer for instructions.
Power |
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No power. | ≥Insert the AC mains lead and system cable securely. | 9 |
The unit is automatically | ≥The unit was switched to standby by the sleep timer. | 30 |
switched to the standby mode. |
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Operation |
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No response when buttons | ≥Some operations may be prohibited by the disc. | — |
pressed. | ≥The unit may not be operating properly due to lightning, static electricity or some other external | — |
| factor. |
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| Reset procedure: |
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| Press [Í] to switch the unit to the standby mode and then back to ON. |
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| Alternatively, press [Í] to switch the unit to the standby mode, disconnect the AC mains lead, |
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| and then reconnect it. |
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No operations can be performed | ≥Check that the batteries are installed correctly. | 9 |
with the remote control. | ≥The batteries are depleted: Replace them with new ones. | 9 |
| ≥Point the remote control at the remote control sensor and operate. | — |
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Cannot switch on the television | ≥Press [TV] first to operate the television. | — |
with the remote control. |
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Play doesn’t start (or stops | ≥Condensation has formed: Wait 1 to 2 hours for it to evaporate. | — |
immediately) when you press | ≥This unit cannot play discs other than the ones listed in these operating instructions. | 5 |
[1] (play). | ≥You can only play | Cover |
| number as the unit or if the |
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| on the rear panel. |
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| ≥The disc may be dirty and may require cleaning. | 5 |
| ≥Ensure that the disc is installed with the label of the side to be played facing upwards. | 13 |
| ≥Check that the | — |
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Cannot select alternative | ≥This function is dependent on software availability. | — |
languages. | ≥Try selecting from the disc’s menu if one is available. | 13 |
No menu play. | ≥This function is dependent on software availability. | — |
No subtitles. | ≥This function is dependent on software availability. | — |
| ≥Subtitles are cleared from the television. Display the subtitles. | 19 |
The position of the subtitles is | ≥Change the position of the subtitles with “Subtitle Position” in the GUI screen. | 25 |
incorrect. |
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Soundtrack and/or subtitle | ≥This function is dependent on software availability. | — |
language is not the one selected |
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with the SETUP menus. |
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Cannot change angle. | ≥This function is dependent on software availability. Even if a disc has a number of angles | — |
| recorded, these angles may be recorded for specific scenes only. |
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The SETUP menu cannot be | ≥Select “DVD/CD” as the source. | — |
accessed. | ≥Cancel all group, program and random play. | 17 |
Cannot add markers. | ≥You cannot add markers while playing a play list or if the disc’s play time doesn’t appear on the | — |
| unit’s display. |
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There are already markers. [RAM] | ≥The unit reads and displays the markers added with a DVD video recorder. You can clear them | — |
| but reappear when you switch the unit to standby, change the source, or open the disc tray. |
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Marker numbers I added are | ≥The unit numbers markers by time so they change when you add and delete them. | — |
different when I call them up. |
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[RAM] |
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Cannot select random or | ≥You cannot select random or program play with some | — |
program play. |
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Folders deeper than the eighth | ≥Folders deeper than the eighth layer are displayed as the eighth layer. | — |
layer on a data CD are not |
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displayed correctly. |
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You have forgotten your ratings | ≥While stopped and “DVD/CD” is the source, press and hold [∫] on the unit and [S10] on the | — |
password. | remote control for about 3 seconds until “Initialized” disappears from the television. Turn the unit |
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Reset all the SETUP settings to | off and on again. |
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Factory Preset. | All settings will return to the default values. |
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Sound |
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No sound. | ≥Check the connections. | 7 |
Distorted sound. | ≥Turn the volume up. | — |
| ≥Turn muting off. | 30 |
| ≥Switch off the unit, determine and correct the cause, then switch the unit on. | — |
| Causes include: |
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Humming heard during play. | ≥An AC mains lead or fluorescent light is near the subwoofer. Keep other appliances and cords | — |
| away from the subwoofer. |
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