-VLZ3

Appendix A: Service Information

Warranty Service

Repair

1604

Details concerning the Limited Warranty are spelled out on page 35 of this manual.

If you think your 1604-VLZ3 has a problem, please check out the following troubleshooting tips and do your best to confirm the problem. Visit the Support section of our website (www.mackie.com) where you will find lots of useful information such as FAQs, documentation and user forums. You may find the answer to the problem without having to send your mixer away.

Troubleshooting

Service for Mackie products is available at a factory- authorized service center. Service for Mackie products living outside the United States can be obtained through local dealers or distributors.

If your 1604-VLZ3 needs service, follow these instructions:

1.Review the preceding troubleshooting suggestions. Please.

2.Call Tech Support at 1-800-898-3211, 7 am to 5 pm PST, to explain the problem and request a Service Request Number. Have your serial number ready.

You must have an Service Request Number before you can obtain warranty service.

Bad Channel

•Are the channels assigned to the correct mix (1-2, 3-4, L-R )?

•Is the fader up?

•Try unplugging any insert devices from the INSERT jacks.

•Try the same source signal in another channel, set up exactly like the suspect channel.

Bad Output

•Is the level control (if any) turned up?

•If you’re listening to the C-R OUTS or PHONES outputs, has a SOURCE selection been made?

•If it’s one of the MAIN OUTS, try unplugging its companion. For example, if it’s the 1/4" LEFT MAIN OUT, unplug the RCA output. If the prob- lem goes away, it’s not the mixer.

•If it’s a stereo pair, try switching them around. For example, if a left output is presumed dead, switch the left and right cords, at the mixer end. If the problem stays on the left, it’s not the mixer.

•Unplug everthing from the MAIN INSERTS.

Noise

•Turn the channel faders and STEREO RETURN knobs down, one by one. If the sound disap- pears, it’s either that channel or whatever is plugged into it, so unplug whatever that is. If the noise disappears, it’s from your whatever.

3.Keep this owner’s manual and the detachable line- cord. We don’t need them to repair the unit.

4.Pack the unit in its original package, including end- caps and box. This is VERY IMPORTANT. Mackie is not responsible for any damage that occurs due to non-factory packaging.

5.Include a legible note stating your name, shipping address (no P.O. boxes), daytime phone number, Service Request Number, a copy of your sales receipt, and a detailed description of the problem, including how we can duplicate it.

6.Write the Service Request Number in BIG PRINT on top of the box. Units sent without the SR number will be refused.

7.Tech Support will tell you where to ship the unit for repair. We suggest insurance for all forms of cart- age.

8.You will need to contact the authorized service center for their latest turn-around times. The unit should be packaged in its original packing box, and must have the Service Request Number on the box. Once it’s repaired, the authorized service center will ship it back by ground shipping, pre-paid (if it was a warranty repair).

Note: Under the terms of the warranty, you must ship or drop-off the unit to an authorized service center. The return ground shipment is covered for those units deemed by us to be under warranty.

Note: You must have a sales receipt from an authorized Mackie dealer for your unit to be considered for warranty repair.

Power

•Unplug the power cord and check the fuse.

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