ONYX 400F

No Audio into your Computer

•Confirm that the Onyx 400F is receiving mic or line-level input signals (the meters should indicate signal is present in the Onyx 400F Console).

•Make sure the correct driver is selected in the DAW. In Tracktion, this is selected in the Settings tab under Audio Devices.

•If the Onyx 400F seems to be working fine and you are using Tracktion, click Restart Device in the Set- tings tab under Audio Devices. Other DAW applica- tions may have a similar button.

•In Tracktion, be sure the correct inputs are selected and the tracks are armed.

•Restart your Onyx 400F and computer.

•Reinstall the drivers from the CD.

Glitchy/Distorted Audio into your Computer

•Increase the buffer size. This can be done in the Onyx 400F Console (under the Settings tab) or in your DAW application.

Repair

Service for Mackie products is available at a factory- authorized service center. Service for Mackie products living outside the United States can be obtained through local dealers or distributors.

If your Onyx 400F needs service, follow these instructions:

1.Review the preceding troubleshooting suggestions. Please.

2.Call Tech Support at 1-800-898-3211, 7 am to 5 pm PST, to explain the problem and obtain a Service Request Number. Have your Onyx 400F’s serial number ready.

You must have a Service Request Number before you can obtain factory-authorized service.

3.Keep this owner’s manual and the detachable line- cord. We don’t need them to repair the preamp.

4.Pack the preamplifier in its original package, including endcaps and box. This is VERY IM- PORTANT. When you call for the Service Request Number, please let Tech Support know if you need new packaging. Mackie is not responsible for any damage that occurs due to non-factory packaging.

5.Include a legible note stating your name, shipping address (no P.O. boxes), daytime phone number, Service Request Number, and a detailed description of the problem, including how we can duplicate it.

6.Write the Service Request Number in BIG PRINT on top of the box. Units sent to us without the Service Request Number will be refused.

7.Tech Support will tell you where to ship the pream- plifier for repair. We suggest insurance for all forms of cartage.

8.We’ll try to fix the preamplifier within three to five business days. Ask Tech Support for the latest turn-around times when you call for your Service Request Number. The preamp must be packaged in its original packing box, and must have the Service Request Number on the box. Once it’s repaired, we’ll ship it back the same way in which it was received. This paragraph does not necessarily apply to non- warranty repair.

Note: You must have a sales receipt from an Autho- rized Mackie Dealer to qualify for a warranty repair.

Need Help?

You can reach a technical support representative

Monday through Friday from 7 AM to 5 PM PST at:

1-800-898-3211

After hours, visit www.mackie.com and click Support,

or email us at: techmail@mackie.com

 

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ONYX 400F