13. TROUBLESHOOTING
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Problem | Tip |
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No power. | Check the AC power cord, if it is properly connected. |
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| Try another power outlet. |
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| Unplug the AC power cord, and wait for about |
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| in and attempt to power On the unit. |
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No sound or picture. | Make sure both the TV and |
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| Confirm the connections to the TV are made properly as shown in the |
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| “CONNECTIONS” on page 10. |
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| Check to see whether the connected TV or another device supports |
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| HDCP. (This unit will not output a video signal unless the other device |
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| supports HDCP.) |
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No reaction to the remote control. | Reduce the distance to infrared sensor window. |
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| Confirm that the player’s AC power cord is plugged into a powered outlet. |
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| Check the batteries in the remote control and make sure they are inserted |
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| properly by + or - symbols. |
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| Aim the remote at the unit’s remote receiver. Then press any arrow key |
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| and confirm the |
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| is pushed. Please check IR signal. Refer to “IR Signal Check” on page 48. |
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No Audio / Video signal on the display device | If the unit is connected to a |
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via HDMI cable. | signal will not output to that device. |
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| Make sure the display device is on the correct Input / Video source. |
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| Perform the HDMI hotplug: Disconnecting the HDMI cable from the display |
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| device, Turn On both devices, and replug the HDMI cable back in. |
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| Check with the TV manufacturer, if there are any software updates |
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| available for the TV. |
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| Check to see if the HDMI cable is a certified version. |
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No | Does the disc contain |
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screen. | available when the disc contains it. |
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| Does the TV support |
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| available when the TV supports it. |
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Distorted picture. | Sometimes a small amount of picture distortion may appear. This is not a |
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| malfunction. |
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| Connect this unit directly to the TV. If Audio / Video cables are connected |
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| to a VCR, pictures may be distorted due to the VCR copyright protection |
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| system. |
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Completely distorted picture or black / white | Make sure the disc is compatible with this unit. |
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picture with |
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No sound or distorted sound. | Adjust the volume. |
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| Check to see if the speakers are connected correctly. |
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| Check the HDMI, COAXIAL and AUX connections as necessary. |
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| Make sure the HDMI cable is not plugged into an |
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| Projector which does not handle Digital sound. |
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| Check the settings in “Audio¬Out” menu. |
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Picture freezes momentarily during disc | Check the disc for fingerprints / scratches and clean with a soft cloth wiping |
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playback. | from the center to the outer edge. |
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continued on next page EN - 43
