Mermaid Air Conditioner manual OUR Normal Procedure for a Warranty Issue is AS Follows

OUR NORMAL PROCEDURE FOR A WARRANTY ISSUE IS AS FOLLOWS:

FIRST AND FOREMOST, DETAIL EXACTLY WHAT THE UNIT IS DOING. NEXT, CALL OUR FACTORY AND ASK TO SPEAK TO ONE OF OUR TECHNICIANS. OUR PHONE NUMBER IS (800) 330-3553. WE HAVE TECHNICIANS AVAILABLE 8-5 EASTERN TIME, MONDAY THROUGH FRIDAY. SORRY, WE HAVE NO TECHNICIANS AVAILABLE ON WEEKENDS. HAVING EXPLAINED THE ISSUE TO ONE OF OUR TECH’S, THEY WILL PROBABLY SUGGEST A COURSE OF ACTION TO ISOLATE THE PROBLEM AND ELIMINATE THE ISSUE. SHOULD IT BE NECESSARY, WE MAY HAVE TO HAVE THE UNIT RETURNED TO THE FACTORY.

OUR NORMAL PROCEDURE, SHOULD THAT BE NECESSARY, IS TO SHIP A BOX WITH PACKAGING MATERIAL ENCLOSED TO YOU AT OUR EXPENSE.

PRIOR TO REMOVAL OF THE AIR CONDITIONER, INSURE YOUR SEA COCK IS CLOSED. AFTER DISCONNECTING THE HOSES FROM THE UNIT, USING A BARB TO BARB HOSE CONNECTOR, CONNECT THE TWO ENDS OF THE HOSE TO EACH OTHER TO PRECLUDE ANY WATER ENTERING THE BOAT. REMOVE THE UNIT FROM YOUR BOAT AND CAREFULLY PACKAGE THE UNIT, TAG OR PLACE YOUR NAME, PHONE NUMBER AND A BRIEF DESCRIPTION OF YOUR PROBLEM ON THE UNIT. THIS IS NECESSARY BECAUSE FROM TIME TO TIME, SHIPPING DAMAGES MAY PRECLUDE US FROM IDENTIFYING THE UNIT FROM MARKINGS ON THE OUTSIDE OF THE BOX.

YOU HAVE TWO CHOICES AFTER PACKAGING THE UNIT, IDENTIFYING IT AND SEALING THE BOX UP. AS YOU UNDERSTAND FROM THE WARRANTY, IT IS YOUR RESPONSIBILITY TO PAY FOR FREIGHT TO GET THE UNIT BACK TO THE FACTORY (IF THE UNIT IS MORE THAN 6 MONTHS OLD).

UPON OUR DETERMINATION OF NEEDING THE UNIT BACK AT THE FACTORY, WE WILL OFFER YOU TWO CHOICES FOR HANDLING THE SHIPMENT BACK TO OUR FACTORY. THE FIRST IS CALLED AN “ARS” PROCEDURE. THIS PROGRAM INCLUDES A PRE-PAID LABEL TO BE SENT WITH YOUR RETURN BOX. THIS FEE IS A FLAT $60.00 (WHICH ALL GOES TO UPS). THE LABEL IS PLACED OVER THE ONE USED TO SEND YOU THE BOX. ONCE THE UNIT IS PACKAGED AND THE LABEL IS PLACED ON THE BOX, EITHER GIVE TO YOUR UPS REPRESENTATIVE, TAKE BOX TO THE CLOSEST UPS STATION, OR LASTLY CALL UPS AND THEY WILL COME PICK THE BOX UP. IF YOU UTILIZE THE PROGRAM OF CALLING UPS, THEY MAY CHARGE AND COLLECT AN ADDITIONAL $10.00 FOR THIS SERVICE. THIS IS OUT OF OUR CONTROL. PLEASE UTILIZE WHICH EVER PROGRAM WORKS BEST FOR YOU. FOR YOUR CONVENIENCE, THE ARS PROGRAM INCLUDES PRE-PAID