INSURANCE ON THE UNIT. THE SECOND SHIPPING OPTION IS TO SIMPLY PACKAGE THE UNIT IN THE BOX WE PROVIDE AND USE ANY OTHER CARRIER OF YOUR CHOICE TO SEND PRODUCT BACK TO US. HOWEVER, BE SURE TO INSURE THE PACKAGE AS WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO THE UNIT WHILE IN TRANSIT TO OUR FACTORY.
YOU MAY SAVE A FEW DOLLARS, AND MORE IMPORTANTLY, TIME, BY TAKING THE UNIT TO UPS OR A UPS SHIPPER YOURSELF. INSURE THE UNIT!!! WE CANNOT BE RESPONSIBLE FOR DAMAGE IN SHIPPING. WE ALWAYS, ALWAYS, ALWAYS SHIP OUR UNITS WITH FULL INSURANCE.
WE GENERALLY REPAIR 90% OF UNITS WITHIN 24 HOURS OF ARRIVAL AT OUR FACTORY, AND ALL UNITS ARE REPAIRED WITHIN 48 HOURS OF ARRIVAL. ALL REPAIR COSTS, REPLACEMENT PARTS, LABOR, ETC. ARE AT OUR EXPENSE AS WE INSURE THE UNIT IS REFURBISHED TO 100% OF ORIGINAL FACTORY SPECIFICATIONS. WE WILL SHIP THE UNIT BACK TO YOU AT OUR COST VIA UPS GROUND SERVICE, AS WE STATED IN OUR WARRANTY.
UPS RED LABEL, BLUE LABEL, FEDEX OR AIR FREIGHT OPTIONS ARE AVAILABLE, BUT THE DIFFERENCE BETWEEN UPS GROUND AND THESE SERVICES ARE AT YOUR COST.
REPAIR ISSUES – UNITS BEYOND WARRANTY/OUT OF WARRANTY….SAME
PROCEDURE AS ABOVE TO GET THE UNIT TO US. REMEMBER, INSURE THE UNIT. WE CANNOT BE RESPONSIBLE FOR DAMAGE TO A UNIT IN TRANSIT. WE WILL EVALUATE THE UNIT AND PROVIDE A REPAIR ESTIMATE FOR YOU. UPON YOUR APPROVAL, WE WILL REFURBISH THE UNIT TO AT LEAST, ORIGINAL FACTORY SPECIFICATIONS. FROM TIME TO TIME, WE CHANGE VENDORS, PARTS, ETC. TO CONTINUOSLY IMPROVE THE RELIABILITY OF OUR PRODUCT. WHEN YOUR UNIT IS RETURNED, COSMETIC ASPECTS OF YOUR UNIT MAY BE DIFFERENT, BUT WE GUARANTEE THAT IT MEETS OR EXCEEDS ORIGINAL FACTORY SPECIFICATIONS.
California Proposition 65 warning: California Proposition 65, The Safe Drinking Water and Toxic Enforcement Act of 1996, requires that all products sold within the state of California must provide a warning if the product contains any of the current list of chemicals known to cause cancer, birth defects or other reproductive harm. Our units use solder to braze piping connections within the unit, and our optional installation kits include a bronze foot scoop and a bronze sea cock. Solder and bronze contain traces of lead, a chemical on the list of toxic substances. It is believed that the amount of exposure to lead is so minimal that it poses no significant risk. However in the spirit of the disclosure act, be advised that there are trace quantities of lead used in the manufacture of this product. The company has not undertaken the cost to demonstrate and prove that an exposure can occur at a level to pose no significant risk.
