Frequently asked questions
Instead of coffee only water is dispensed.
Possible fault | Solution |
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– The beans may have gotten stuck. | – Pull the bean container out and push |
| it back in. |
–The ground coffee funnel cover was opened and closed and a preparation with ground coffee was selected but no ground coffee was inserted.
The coffee system switches automatically back to bean use after preparation.
The drip tray is empty but a message to empty it is displayed.
Possible fault | Solution | |
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– The metal contacts are soiled or wet. | – | Clean and dry the contacts. |
– Check if the drip tray is inserted | – | Insert the drip tray as described in |
correctly. |
| "Cleaning and Care - Drip tray". |
| – | Turn the machine off and on again |
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| with the main switch. |
| – | If the message still appears contact |
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| Technical Service. |
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The machine does not rinse when turned on although the automatic rinse feature is set to "On".
When the machine is still at a temperature of about 140°F (60°C). The machine will not rinse when it is too hot.
The water (or milk) dispensing stops when programming the serving size.
Possible fault | Solution |
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– There was not enough water in the | – Fill the water tank or milk container |
tank or milk in the milk container. The | before programming the serving |
dispensed amount will not be saved. | size. |
– If the maximum amount is |
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dispensed, the flow stops |
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automatically. The maximum amount |
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is saved. |
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