Frequently asked questions
What if... | Possible fault | Fix |
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. . . no water runs out of | The brew unit is clogged. | Clean the brew unit filters. |
the dispensers? |
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. . . there is no crema? | Check if the grinder is set | Adjust the coffee grinder |
| to the coarsest or finest | setting. |
| setting. |
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| The coffee is not fresh. | Use fresh coffee beans. |
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| The coffee dispensers are | Lower the height |
| set too high. | adjustable dispensers. |
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| Check the temperature | If the temperature is too |
| setting of each drink | high, the crema will |
| option. | collapse. |
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. . . the grinder setting | Coffee beans are | Close the unit and |
slide won’t move? | blocking movement. | dispense a coffee. |
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| The slide control can now |
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| be moved. |
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. . . water appears in the | This is not a fault. This is |
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waste unit? | water residue from the |
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| cleaning process. |
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. . . the brew unit cannot | The brew unit is only | Close the door and turn |
be removed? | accessible, when the | the appliance on. |
| waste unit is removed. |
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| If the brew unit cannot be | The brew unit will |
| removed even when the | reposition itself to the |
| waste unit is removed it is | basic position. |
| not in the basic position. |
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. . . the brew unit cannot | The brew unit is not in the | The funnel must be lifted |
be pushed into the | basic position. | up and the connection |
appliance? |
| piece must be in an |
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| upright position. |
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| See "Coffee system care/ |
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| Resetting the basic |
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| position." |
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