Mitel 5360 Index

Index

Mitel® 5360 IP Phone User Guide – Issue 2, February 2011 Page 91

Symbols

5310 IP Conference Unit, using 9

5360 IP Phone Features 2

A

About Your IP Phone 1

About Your Phone 1

Account Codes, using 42

ACD Hunt Group Wrap-Up Timer, stopping 74

ACD Hunt Groups

logging in 73

logging out 74

Agent Help

accepting or rejecting 76

requesting 75

Agent Help Calls, accepting or rejecting 76

Agent Help, requesting 75

Agent, ACD hunt group 73

Alerting Tones and LEDs 82

Angle

adjusting 15

viewing 15

Audio Problems 88

Automatic Access, using 33

Automatic Call Access, using 33

Automatic Trunk Answer, using 34

B

Background Music 30

Background Music, listening 30

Backlight, turning on or off 31

Barge-In, using 77

Button Assignments, viewing 30

Buttons 5

C

Call Forward

Manual 47

System 47

using 47

Call History 3

call record icons, reviewing 21

call records, deleting 21

viewing 20

Call History, viewing 20

Call Logging, using 56

Call Record Icons, reviewing 21

Call Records, deleting 21

Callback (Queuing the Phone), requesting 36

Caller ID Information

displaying 46

viewing 46

Calls

answering 33, 84, 85

camping-on to phone 36

conference 51

conference, placing 51

emergency, placing 35

external 37

external, placing 37

forwarding 47

logs, using 56

monitoring 76

muting the microphone 43

phone, queuing for 36

picking up (reverse transferring) 45

placing 35

placing internal (IC) 36

recording 55

redirecting 34

stealing 76

transferring 45

waiting 33

waiting, answering 33

Calls On Hold, placing 44

Calls to External Numbers, transferring 45

Calls to Other Extensions, transferring 45

Calls Using the Analog Button, making and answering 12

Calls Using the Failover Mode, making and answering 13

Camp-On, using 36

Characters, entering dialpad 24

Codes

account 42

default system access 27

feature, default 27

Outgoing Call access 35, 37

Comfort and Safety Tips 7, 9

Conference and Placing all Parties on Hold, ending 52

Index

Contents

Main Page 5360 IP Phone Quick Reference Guide Feature Buttons Commonly Used Feature Codes Answering Calls Placing Emergency Calls Placing Internal (Intercom) Calls Placing External Calls Redialing External Numbers Notice Important Safety Instructions and Precautions Programming Emergency Numbers Safety Notices Maintenance and Repair Power Requirements Software Updates Product Disposal Instructions Phone Usage WARNING Notice to Canadian Customers Notice to U.S. Customers Notice to European Customers Page Contents Getting Started 1 Personalizing Your Phone 15 Answering and Placing Calls 33 Call Features 43 Messages 67 Hunt Groups 73 Cordless Devices 79 Index 91 Troubleshooting 87 Page Getting Started Welcome About Your IP Phone 5360 IP Phone Features Phone Feature Descriptions Handset Display and Softkeys Status Bar Gadget Sidebar Page Feature Buttons Dialpad Buttons Programmable Buttons Navigation Page Buttons External Speaker Phone Signals Comfort and Safety Tips Viewing the Phone Information Cleaning Your IP Phone Using a Headset Using the 5310 IP Conference Unit Accessing/Exiting the Conference Controller Application Turning the Conference Unit On and Off Adjusting the Conference Unit Volume Muting the Conference Unit Placing the Conference Unit in Presentation Mode Using the Line Interface Module (LIM) Making and Answering Calls Using the Analog Button Making and Answering Calls Using the Failover Mode Page Personalizing Your Phone Adjusting the Viewing Angle Changing Volume Levels Changing the Ring Tone Adjusting the Display Brightness Changing the Language Changing the Text Size on the Display Using the Screen Saver Viewing Call History Viewing Call History Deleting Call Records Reviewing Call Record Icons Cutomizing Your Contact List Adding Names to Your Contact List Editing Your Contact List Dialing from Your Contact List Specifying Audio Feedback Options Calibrating the Display Using the Dialpad Buttons to Enter Characters Page Using Programmable Buttons Default Access Codes Outside Line Access Codes Extension Numbers Default Feature Codes Page Page Listening to Background Music Viewing Button Assignments Resetting Programmable Buttons Resetting the IP Phone to the Default Settings Switching Keymaps Turning the Backlight on or off Getting Help Activating Door Relay Page Answering and Placing Calls Answering Calls Answering Waiting Calls Using Automatic Call Access Redirecting Calls Using Automatic Trunk Answer Placing Calls Placing Emergency Calls Placing Emergency Calls using the LIM Line WARNING Placing Internal Calls Requesting a Callback (Queuing the Phone) Using Camp-on Placing External Calls Redialing a Number Using Speed Dial Using System Speed Dial Using Station Speed Dial Storing Station Speed-Dial Numbers Dialing Station Speed-Dial Numbers Deleting Station Speed-Dial Entries Assigning Speed-Dial Numbers to Programmable Buttons Using the Directory Using Account Codes Call Features Using Handsfree Mode Using Ring Intercom Always Using Mute Placing Calls On Hold Entering a Hookflash Transferring Calls Transferring Calls to Other Extensions Transferring Calls to External Numbers Page Forwarding Calls Manual Call Forwarding System Forwarding Using Dynamic Extension Express Using the Handoff - Push/Pull Feature Receiving Message Waiting Indications Placing Ad Hoc Conference Calls Adding a Conference Party Transferring a Conference Dropping Out of a Conference Ending a Conference and Placing all Parties on Hold Using Meet-Me Conferencing Conference Assistant Access Codes Setting Up a Meet-Me Conference Joining a Meet-Me Conference Dropping Out of a Meet-Me Conference Putting a Meet-Me Conference on Hold Transferring a Meet-Me Conference Using Record-A-Call Using Group Listen Using Call Logging Using Secondary Extension Buttons Using Hot Desking Using the Configuration Assistant Changing Your Station Passcode Accessing the Configuration Assistant Changing the Dynamic Extension Express Settings Changing the DND Settings Changing the Manual Call Forwarding Settings Managing Meet-Me Conferencing Access Codes Using Remote Programming Changing the Dynamic Extension Express Settings Changing the DND Settings Changing the Manual Call Forwarding Settings Changing Your Station Passcode Page Messages Leaving Messages at Other Extensions Viewing and Responding to Messages * Canceling Messages Left at Other Extensions Using Do-Not-Disturb (DND) Using Reminder Messages Paging Other System Users Placing a Page Announcement Enabling or Disabling the Page Feature Page Hunt Groups Logging in to ACD Hunt Groups Logging out of ACD Hunt Groups Stopping the ACD Hunt Group Wrap-up Timer Other Hunt Group Features Requesting Agent Help Diverting Hunt Group Calls Hunt Group Supervisor Features Accepting or Rejecting Agent Help Calls Monitoring Calls Stealing Hunt Group Calls Using Barge-In Page Cordless Devices Cordless Module Handset and Headset Combinations Pairing the Cordless Module and Devices Using a Cordless Device as a Remote Control Alerting Tones and LEDs Low Battery Level Cordless Handset Cordless Handset Features Answering Calls Hanging Up Cordless Handset LEDs Cordless Headset Cordless Headset Features Answering Calls Hanging Up Cordless Headset LEDs Using the Cordless Devices Application Troubleshooting Contact Information Error Messages Troubleshooting Troubleshooting Tips Page Page Index Symbols A B C D E Page 93 F G H I K N O P R S T V W Page Page www.mitel.com Part No. 550.8124 Issue 2, February 2011 A661/9234A