Mitel 5360 5360 IP Phone Features

Getting Started

Page 2 Mitel® 5360 IP Phone User Guide – Issue 2, February 2011

5360 IP Phone Features

The 5360 IP Phone is shown here.1 See “Phone Feature Descriptions” below for more

information about the phone features.

1. This image is an example of how your phone may be programmed.

1 1

8 1

2 1 5 1

6 1

7 1

9 1

10 1

3 1 4 1

1 – Handset (see page3 ) 6 – Feature buttons (see page5 )

2 – Display and Softkeys (see page 3) 7 – Dialpad buttons (see page 5)

3 – Status Bar (see page3) 8 – Programmable buttons (see page6)

4 – Gadget Sidebar (see page 3) 9 – Navigation buttons (see page 6)

5 – Ring/Message Indicator (see page 3) 10 – External Speaker (see page6)

Contents

Main Page 5360 IP Phone Quick Reference Guide Feature Buttons Commonly Used Feature Codes Answering Calls Placing Emergency Calls Placing Internal (Intercom) Calls Placing External Calls Redialing External Numbers Notice Important Safety Instructions and Precautions Programming Emergency Numbers Safety Notices Maintenance and Repair Power Requirements Software Updates Product Disposal Instructions Phone Usage WARNING Notice to Canadian Customers Notice to U.S. Customers Notice to European Customers Page Contents Getting Started 1 Personalizing Your Phone 15 Answering and Placing Calls 33 Call Features 43 Messages 67 Hunt Groups 73 Cordless Devices 79 Index 91 Troubleshooting 87 Page Getting Started Welcome About Your IP Phone 5360 IP Phone Features Phone Feature Descriptions Handset Display and Softkeys Status Bar Gadget Sidebar Page Feature Buttons Dialpad Buttons Programmable Buttons Navigation Page Buttons External Speaker Phone Signals Comfort and Safety Tips Viewing the Phone Information Cleaning Your IP Phone Using a Headset Using the 5310 IP Conference Unit Accessing/Exiting the Conference Controller Application Turning the Conference Unit On and Off Adjusting the Conference Unit Volume Muting the Conference Unit Placing the Conference Unit in Presentation Mode Using the Line Interface Module (LIM) Making and Answering Calls Using the Analog Button Making and Answering Calls Using the Failover Mode Page Personalizing Your Phone Adjusting the Viewing Angle Changing Volume Levels Changing the Ring Tone Adjusting the Display Brightness Changing the Language Changing the Text Size on the Display Using the Screen Saver Viewing Call History Viewing Call History Deleting Call Records Reviewing Call Record Icons Cutomizing Your Contact List Adding Names to Your Contact List Editing Your Contact List Dialing from Your Contact List Specifying Audio Feedback Options Calibrating the Display Using the Dialpad Buttons to Enter Characters Page Using Programmable Buttons Default Access Codes Outside Line Access Codes Extension Numbers Default Feature Codes Page Page Listening to Background Music Viewing Button Assignments Resetting Programmable Buttons Resetting the IP Phone to the Default Settings Switching Keymaps Turning the Backlight on or off Getting Help Activating Door Relay Page Answering and Placing Calls Answering Calls Answering Waiting Calls Using Automatic Call Access Redirecting Calls Using Automatic Trunk Answer Placing Calls Placing Emergency Calls Placing Emergency Calls using the LIM Line WARNING Placing Internal Calls Requesting a Callback (Queuing the Phone) Using Camp-on Placing External Calls Redialing a Number Using Speed Dial Using System Speed Dial Using Station Speed Dial Storing Station Speed-Dial Numbers Dialing Station Speed-Dial Numbers Deleting Station Speed-Dial Entries Assigning Speed-Dial Numbers to Programmable Buttons Using the Directory Using Account Codes Call Features Using Handsfree Mode Using Ring Intercom Always Using Mute Placing Calls On Hold Entering a Hookflash Transferring Calls Transferring Calls to Other Extensions Transferring Calls to External Numbers Page Forwarding Calls Manual Call Forwarding System Forwarding Using Dynamic Extension Express Using the Handoff - Push/Pull Feature Receiving Message Waiting Indications Placing Ad Hoc Conference Calls Adding a Conference Party Transferring a Conference Dropping Out of a Conference Ending a Conference and Placing all Parties on Hold Using Meet-Me Conferencing Conference Assistant Access Codes Setting Up a Meet-Me Conference Joining a Meet-Me Conference Dropping Out of a Meet-Me Conference Putting a Meet-Me Conference on Hold Transferring a Meet-Me Conference Using Record-A-Call Using Group Listen Using Call Logging Using Secondary Extension Buttons Using Hot Desking Using the Configuration Assistant Changing Your Station Passcode Accessing the Configuration Assistant Changing the Dynamic Extension Express Settings Changing the DND Settings Changing the Manual Call Forwarding Settings Managing Meet-Me Conferencing Access Codes Using Remote Programming Changing the Dynamic Extension Express Settings Changing the DND Settings Changing the Manual Call Forwarding Settings Changing Your Station Passcode Page Messages Leaving Messages at Other Extensions Viewing and Responding to Messages * Canceling Messages Left at Other Extensions Using Do-Not-Disturb (DND) Using Reminder Messages Paging Other System Users Placing a Page Announcement Enabling or Disabling the Page Feature Page Hunt Groups Logging in to ACD Hunt Groups Logging out of ACD Hunt Groups Stopping the ACD Hunt Group Wrap-up Timer Other Hunt Group Features Requesting Agent Help Diverting Hunt Group Calls Hunt Group Supervisor Features Accepting or Rejecting Agent Help Calls Monitoring Calls Stealing Hunt Group Calls Using Barge-In Page Cordless Devices Cordless Module Handset and Headset Combinations Pairing the Cordless Module and Devices Using a Cordless Device as a Remote Control Alerting Tones and LEDs Low Battery Level Cordless Handset Cordless Handset Features Answering Calls Hanging Up Cordless Handset LEDs Cordless Headset Cordless Headset Features Answering Calls Hanging Up Cordless Headset LEDs Using the Cordless Devices Application Troubleshooting Contact Information Error Messages Troubleshooting Troubleshooting Tips Page Page Index Symbols A B C D E Page 93 F G H I K N O P R S T V W Page Page www.mitel.com Part No. 550.8124 Issue 2, February 2011 A661/9234A