Mitel 5360 Forwarding Calls

Mitel® 5360 IP Phone User Guide – Issue 2, February 2011 Page 47

Call Features

Forwarding Calls

You can use Manual Call Forwarding or System Forwarding to forward calls.

Manual Call Forwarding

The following table describes Manual Call Forwarding options.

To use Manual Call Forwarding:

1. Press the Forward button followed by the menu button designation, or dial the Manual

Call Forwarding feature code from the previous table. ENTER FORWARD DEST

appears.

2. Enter the extension number, or press the Outgoing button or the Outside menu button,

and then dial the telephone number. On the 5360 IP Phone, you can press the VOICE

MAIL menu button to forward calls to the Message Center (voice mailbox). FWD ALL

CALLS TO <number> appears.

To cancel a Call Forwarding request, do one of the following:

 Press Forward button, and then press the FWD OFF menu button.

 Enter a Forward feature code, and then press #.

System Forwarding

You can use System Forwarding to route calls based on the type of call and the idle or busy

status of your IP phone. You cannot program the System Forward destination. You can only turn

it on or off. Contact your system administrator for more information.

To turn System Forwarding on or off:

Dial 354. SYSTEM FORWARD ON appears. Dial 354 again to turn System Forwarding

off.

Call Forward Feature Description Code/Menu Button

Call Forward All Calls All incoming calls are forwarded. 355

ALL

Call Forward If No

Answer

All incoming calls are forwarded if

not answered. (The timer is set by

the system administrator.)

356

NO ANSWER

Call Forward If Busy When your IP phone is busy, all

incoming calls are forwarded without

ringing.

357

BUSY

Call Forward If No

Answer/Busy

All incoming calls are forwarded if

your IP phone is busy, or if you do

not answer.

358

NO ANSWER/BUSY

NOTE

If the Configuration Assistant feature is enabled for your system, you can access a

voice guided configuration portal that provides easy-to-use, remote access to the

Call Forwarding feature. See page 59 for details.

Contents

Main Page 5360 IP Phone Quick Reference Guide Feature Buttons Commonly Used Feature Codes Answering Calls Placing Emergency Calls Placing Internal (Intercom) Calls Placing External Calls Redialing External Numbers Notice Important Safety Instructions and Precautions Programming Emergency Numbers Safety Notices Maintenance and Repair Power Requirements Software Updates Product Disposal Instructions Phone Usage WARNING Notice to Canadian Customers Notice to U.S. Customers Notice to European Customers Page Contents Getting Started 1 Personalizing Your Phone 15 Answering and Placing Calls 33 Call Features 43 Messages 67 Hunt Groups 73 Cordless Devices 79 Index 91 Troubleshooting 87 Page Getting Started Welcome About Your IP Phone 5360 IP Phone Features Phone Feature Descriptions Handset Display and Softkeys Status Bar Gadget Sidebar Page Feature Buttons Dialpad Buttons Programmable Buttons Navigation Page Buttons External Speaker Phone Signals Comfort and Safety Tips Viewing the Phone Information Cleaning Your IP Phone Using a Headset Using the 5310 IP Conference Unit Accessing/Exiting the Conference Controller Application Turning the Conference Unit On and Off Adjusting the Conference Unit Volume Muting the Conference Unit Placing the Conference Unit in Presentation Mode Using the Line Interface Module (LIM) Making and Answering Calls Using the Analog Button Making and Answering Calls Using the Failover Mode Page Personalizing Your Phone Adjusting the Viewing Angle Changing Volume Levels Changing the Ring Tone Adjusting the Display Brightness Changing the Language Changing the Text Size on the Display Using the Screen Saver Viewing Call History Viewing Call History Deleting Call Records Reviewing Call Record Icons Cutomizing Your Contact List Adding Names to Your Contact List Editing Your Contact List Dialing from Your Contact List Specifying Audio Feedback Options Calibrating the Display Using the Dialpad Buttons to Enter Characters Page Using Programmable Buttons Default Access Codes Outside Line Access Codes Extension Numbers Default Feature Codes Page Page Listening to Background Music Viewing Button Assignments Resetting Programmable Buttons Resetting the IP Phone to the Default Settings Switching Keymaps Turning the Backlight on or off Getting Help Activating Door Relay Page Answering and Placing Calls Answering Calls Answering Waiting Calls Using Automatic Call Access Redirecting Calls Using Automatic Trunk Answer Placing Calls Placing Emergency Calls Placing Emergency Calls using the LIM Line WARNING Placing Internal Calls Requesting a Callback (Queuing the Phone) Using Camp-on Placing External Calls Redialing a Number Using Speed Dial Using System Speed Dial Using Station Speed Dial Storing Station Speed-Dial Numbers Dialing Station Speed-Dial Numbers Deleting Station Speed-Dial Entries Assigning Speed-Dial Numbers to Programmable Buttons Using the Directory Using Account Codes Call Features Using Handsfree Mode Using Ring Intercom Always Using Mute Placing Calls On Hold Entering a Hookflash Transferring Calls Transferring Calls to Other Extensions Transferring Calls to External Numbers Page Forwarding Calls Manual Call Forwarding System Forwarding Using Dynamic Extension Express Using the Handoff - Push/Pull Feature Receiving Message Waiting Indications Placing Ad Hoc Conference Calls Adding a Conference Party Transferring a Conference Dropping Out of a Conference Ending a Conference and Placing all Parties on Hold Using Meet-Me Conferencing Conference Assistant Access Codes Setting Up a Meet-Me Conference Joining a Meet-Me Conference Dropping Out of a Meet-Me Conference Putting a Meet-Me Conference on Hold Transferring a Meet-Me Conference Using Record-A-Call Using Group Listen Using Call Logging Using Secondary Extension Buttons Using Hot Desking Using the Configuration Assistant Changing Your Station Passcode Accessing the Configuration Assistant Changing the Dynamic Extension Express Settings Changing the DND Settings Changing the Manual Call Forwarding Settings Managing Meet-Me Conferencing Access Codes Using Remote Programming Changing the Dynamic Extension Express Settings Changing the DND Settings Changing the Manual Call Forwarding Settings Changing Your Station Passcode Page Messages Leaving Messages at Other Extensions Viewing and Responding to Messages * Canceling Messages Left at Other Extensions Using Do-Not-Disturb (DND) Using Reminder Messages Paging Other System Users Placing a Page Announcement Enabling or Disabling the Page Feature Page Hunt Groups Logging in to ACD Hunt Groups Logging out of ACD Hunt Groups Stopping the ACD Hunt Group Wrap-up Timer Other Hunt Group Features Requesting Agent Help Diverting Hunt Group Calls Hunt Group Supervisor Features Accepting or Rejecting Agent Help Calls Monitoring Calls Stealing Hunt Group Calls Using Barge-In Page Cordless Devices Cordless Module Handset and Headset Combinations Pairing the Cordless Module and Devices Using a Cordless Device as a Remote Control Alerting Tones and LEDs Low Battery Level Cordless Handset Cordless Handset Features Answering Calls Hanging Up Cordless Handset LEDs Cordless Headset Cordless Headset Features Answering Calls Hanging Up Cordless Headset LEDs Using the Cordless Devices Application Troubleshooting Contact Information Error Messages Troubleshooting Troubleshooting Tips Page Page Index Symbols A B C D E Page 93 F G H I K N O P R S T V W Page Page www.mitel.com Part No. 550.8124 Issue 2, February 2011 A661/9234A