Data Services FAQs

How will I know when my phone is ready for data service?

Your user name (for example, bsmith01@sprintpcs.com) will be displayed when you access > Settings >

Phone Information > Phone Number.

How do I sign in for the first time?

You are automatically signed in to access data services when you turn on your phone.

How do I know when my phone is connected to data services?

Your phone automatically connects when you use data service or when an incoming message arrives. You will see the indicator.

Can I make calls and use data services at the same time?

You cannot use voice and data services simultaneously. If you receive a call while data service is active, your phone forwards the call to voicemail. You can place an outgoing call anytime, but it will interrupt any in-progress data session.

When is my data connection active?

Your connection is active when data is being transferred. Outgoing calls are allowed; incoming calls go directly to voicemail. When active, the indicator animates on your phone’s display screen.

When is my data connection dormant?

If your phone receives no data for 10 seconds, the connection goes dormant. When the connection is dormant, you can make and receive voice calls. (The connection may become active again quickly.) If your phone receives no data for an extended period of time, the connection will terminate.

Can I sign out of data services?

You can sign out without turning off your phone; however, you will not be able to browse the Web or use other data services. While signed out, you can still place or receive phone calls, check voicemail, and use other voice services. You may sign in again at any time. To sign out, go to Settings > More... > Data> On/Off in your phone’s menu.

Web and Data

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