Mitsubishi Electronics WD-57831 manual 115, Indicators Symptom Remarks

Appendices 115

Appendix E: Troubleshooting, continued

Picture

	Symptom	Remarks
9.	Screen is black when trying to view digital	The PerfectColor™ color balance has been incorrectly set. Press
	channels or IEEE 1394 device.	VIDEO repeatedly until you see the PerfectColor option and press
		ENTER to open the PerfectColor ™ menu.
10.	DVCR analog/digital problems.	If the tape is currently playing but no picture displays, there may
		be a mismatch of the media with the display. Press INPUT to
		display the Input Selection menu. Press ENTER for the DVCR
		device. If digital is selected, try analog, or if analog is selected, try
		digital.
11.	Cannot see a picture from a DV Camcorder.	DV formatting was not detected during automatic discovery, so you must
		specify it manually. With the camcorder as the current device, open the
		NetCommand menu, select 1394, then highlight the DV radio button.

Sound (see also NetCommand troubleshooting for A/V receiver setup)

	Symptom	Remarks
1.	There is no sound even when the	• Check if the MUTE button is on.
	volume is turned up.	• The TV’s “Listen to:” setting may be set to SAP.
		• Check that the TV Speakers setting is On in the Audio/Video menu.
		• If using an A/V receiver, check audio source in Input Selection menu.
		• Perform a System Reset.
2.	The sound does not match the screen	• The TV’s Listen to: setting may be set to SAP.
	picture.	• If using stereo or A/V receiver speakers, check their input selection.
		• If using stereo or A/V receiver, check that DIGITAL AUDIO OUT
		and/or AUDIO OUT LEFT/RIGHT on TV’s back panel is connected
		to the A/V receiver.
		• NetCommand® is set up incorrectly.

Indicators

	Symptom	Remarks
1. Lamp indicator light is a constant red.		Turn the TV off for at least 2 minutes. Turn it back on. If light
		is still red, the lamp has failed. Replace it. See Appendix C
		for lamp replacement information. For questions, please call
		Mitsubishi Consumer relations at (800) 332-2119.
2.	Lamp indicator light is a flashing yellow.	Lamp cover door is open or lamp cartridge is not secure. See
		Appendix C for lamp replacement information.
3.	Status indicator light is a steady yellow.	Room temperature has exceeded proper levels. Cool the room.

4.Status indicator light is a steady/flashing red. Service is required. Contact your dealer or a Mitsubishi Autho- rized Service Center to arrange for a service evaluation. Listings of Mitsubishi Authorized Service locations can be obtained from our web site, www.mitsubishi-tv.com or by calling 1-800-332-

2119.

Memory Card Reader

	Symptom	Remarks
1.	TV is not responding after pulling out a	• Press STOP or wait until playback is complete before remov-
	memory card during playback.	ing memory card.
		• Turn the TV off for 5 to about 10 seconds and then turn it back on.
		• Reset the TV using the SYSTEM RESET button.
2.	Can’t see a thumbnail picture in the JPEG	File does not meet file standards for playback.
	menu, or can’t see a track/song name in the
	Playlist menu.
3.	TV can’t play or stop a memory card.	Turn the TV off for about 10 seconds to reset the card reader then
		turn the TV back on.