Mitsubishi Electronics WD-57831 General TV Operation Symptom Remarks, TV Channels Symptom Remarks

Appendices 113

Appendix E: Troubleshooting, continued

General TV Operation

	Symptom	Remarks
1.	A fan is running even while the TV is powered	Normal TV operation. When the TV is off, internal components
	off.	continue to draw power and must be cooled by the fan.
2.	The TV remote control does not work.	• Check that the batteries are fresh and installed correctly.
		• Check that the slide switch is set to TV.
		• Be no more than 20 feet from the TV when using the remote control.
		• Program the remote control to operate the TV or other device.
		• Reset the remote control. See Appendix D.
3.	Whenever I try to use the remote control, the	Replace the batteries.
	POWER key blinks five times.
4.	TV does not respond to the remote control or	Use the System Reset button.
	to front panel control and TV will not power
	on or off.
5.	When a device is selected from the Input	• Make sure the selected device is turned on.
	Selection menu, the screen is blue (no signal	• Begin play of the VCR.
	source).
6.	Devices are grayed out in the Input Selec-	• A recording is in progress. Cancel the recording to select the
	tion menu or the Split Screen Input Selection	device.
	menu.	• PCs and 1080p sources cannot display in the Split Screen
		sub-picture.

7.You have forgotten your Parental Lock pass code. See Appendix A, Bypassing the Parental Lock.

8.	Rating restrictions are not working.	Open the Parental Lock menu and:
		• Verify that the U.S. Ratings or Other Ratings setting is On.
		• Check the Lock Time/Unlock Time to check if rating restric-
		tions are disabled.
		• Rating restrictions apply only to content on ANT 1 and ANT 2,
		INPUT 1–3, and IEEE 1394 inputs.
9.	On-screen displays appear each time you	Normal TV operation.
	change a function.
10.	Cable provider needs information to start	On the remote control, press MENU and then enter the numbers
	CableCARD™ service.	999 to display the Host ID and CableCARD™ ID information.
TV Channels
	Symptom	Remarks
1.	The TV takes several seconds to respond to	• It is normal for digital channels to take longer to tune in.
	channel changes.	• Press ENTER after a channel number to avoid delays.
		• Use a 4-digit number for an over-the-air digital channel.
		• Use a 6-digit number for digital cable channels if your cable
		service is able to recognize 6-digit channel numbers.

2. You cannot access a channel. • Use number keys instead of CH  / .

•Be sure the channel you want to view is in memory. See “Channel Menu” in chapter 5, “TV Menu Settings.”

•Check that the TV is turned to the correct device or antenna for that channel by pressing the INPUT button.

•Make sure the Parental Lock is off.

•If you cannot tune to a virtual digital channel even though the TV has already memorized digital channels, tune to the actual channel number used by the broadcaster. The virtual channel will then be automatically added to memory.

3. Name options are not available for some	Only memorized analog channels can be named.
channels.

4.When ChannelView™ list is displayed, infor- Available information is sent from the broadcaster or cable pro-

mation appears incomplete vider. No other data is available.