118Appendices

Appendix E: Troubleshooting, continued

NetCommand

Symptom

 

Remarks

 

 

 

 

 

 

2.

NetCommand unable to learn specific device

 

• Device does not use IR format for remote control signal. ITT and RF

 

keys.

 

formats cannot be learned.

 

 

 

• Room lighting may affect the signal. Have the remotes very close (6

 

 

 

inches or less) to the TV during Learning.

 

 

 

• If learning a Mitsubishi remote control, make sure slide switch is not

 

 

 

set to TV position.

 

 

 

• Some, but not all, device key functions can be learned by

 

 

 

NetCommand. For example, POWER and PLAY may be learned,

 

 

 

but other functions may not.

 

 

 

• The signal from the remote control may not be strong enough.

 

 

 

Insert fresh batteries and try Learning again.

 

 

 

 

 

3.

The A/V Receiver is the selected audio source but

 

Check to see if the A/V Receiver power is turned on. After the power is

 

there is no sound.

 

turned on, redisplay the Input Selection menu and press ENTER to allow

 

 

 

NetCommand to correctly select the A/V Receiver input.

 

 

 

 

 

4.

There is no sound when I switch to the A/V

 

Wrong input or no input was assigned in the

 

receiver in the Input Selection menu, even though

 

Connect box under AV Receiver Setup in the

 

I have physically connected the TV to the A/V

 

NetCommand menu. All audio should go to the

 

receiver and learned IR codes for the receiver

 

A/V receiver as audio output from the TV unless

 

inputs.

 

the device’s audio is connected directly to the A/V

 

 

 

receiver. See chapter 2, “TV Setup,” and perform

 

 

 

the procedure to select the correct A/V receiver

 

 

 

input from the A/V Receiver Connect list.

 

 

 

 

 

5.

There is no sound from the A/V receiver for my

 

NetCommand A/V receiver setup for the DVD

 

DVD player or other surround sound device even

 

player or digital surround sound device other

 

though I learned the IR code for the A/V receiver’s

 

device is wrong. See chapter 2, “TV Setup,” and

 

DVD input or other input.

 

perform A/V receiver setup for a digital surround

 

 

 

sound device.

 

 

 

 

 

6.

I’ve selected my DVD player or other surround

 

A physical audio connection from the device to the TV is required.

 

sound devce in comobination with the TV speak-

 

• Connect the left and right audio output from the device to the

 

ers in the Input Selection menu, but hear no

 

appropriate TV audio input. Now you can hear audio from the

 

sound.

 

device through either the TV speakers or the A/V receiver.

 

 

 

• Open the Input selection menu and select the A/V receiver for

 

 

 

audio.

 

 

 

 

 

 

 

 

 

 

TV Guide On Screen (see the separate TV Guide On Screen® Interactive Program Guide User’s Manual for detailed information)

 

 

 

 

 

 

Symptom

 

Remarks

 

 

 

 

 

1.

TV Guide On Screen® system shows no program

 

• Program listings are downloaded while the TV is off and the cable

 

listings.

 

box is left on. It may take up to 24 hours to begin to receive TV

 

 

 

program listings. It may take up to one week to receive all eight days

 

 

 

of TV program listings.

 

 

 

• Invalid ZIP code was entered at the initial TV Guide On Screen

 

 

 

system setup. Select NetCommand from the main TV menu, then

 

 

 

Guide and enter the correct ZIP code.

 

 

 

• Check the connections between the TV and the TV Guide On

 

 

 

Screen input (cable, antenna or cable box and IR cable). At least

 

 

 

one antenna connection must be associated with the TV Guide On

 

 

 

Screen system to receive program listings.

 

 

 

• When using CableCARD™, the cable company may have converted

 

 

 

the TV Guide On Screen host channel to a digital format and lost

 

 

 

the information. Connect an antenna to ANT 2 and memorize the

 

 

 

antenna channels in the TV Setup menu. Add ANT 2 to the TV Guide

 

 

 

On Screen setup in the NetCommand menu. You may be able to

 

 

 

download from the antenna information for both cable and antenna.

 

 

 

 

 

2.

TV Guide On Screen system program listings

 

• Incorrect ZIP code was entered at initial TV Guide system setup.

 

don’t match actual programs

 

Select NetCommand menu, then Guide to enter the correct ZIP

 

 

 

code.

 

 

 

• For cable programs, there may be more than one cable company in

 

 

 

your ZIP code. Refer to the TV Guide On Screen system manual for

 

 

 

instructions on the Setup Service.

 

 

 

 

 

Page 118
Image 118
Mitsubishi Electronics WD-57831 manual Symptom Remarks

WD-57831 specifications

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