Mitsubishi Electronics WD-57831 manual Symptom Remarks

118Appendices

Appendix E: Troubleshooting, continued

NetCommand

Symptom		Remarks
2.	NetCommand unable to learn specific device	• Device does not use IR format for remote control signal. ITT and RF
	keys.	formats cannot be learned.
		• Room lighting may affect the signal. Have the remotes very close (6
		inches or less) to the TV during Learning.
		• If learning a Mitsubishi remote control, make sure slide switch is not
		set to TV position.
		• Some, but not all, device key functions can be learned by
		NetCommand. For example, POWER and PLAY may be learned,
		but other functions may not.
		• The signal from the remote control may not be strong enough.
		Insert fresh batteries and try Learning again.
3.	The A/V Receiver is the selected audio source but	Check to see if the A/V Receiver power is turned on. After the power is
	there is no sound.	turned on, redisplay the Input Selection menu and press ENTER to allow
		NetCommand to correctly select the A/V Receiver input.
4.	There is no sound when I switch to the A/V	Wrong input or no input was assigned in the
	receiver in the Input Selection menu, even though	Connect box under AV Receiver Setup in the
	I have physically connected the TV to the A/V	NetCommand menu. All audio should go to the
	receiver and learned IR codes for the receiver	A/V receiver as audio output from the TV unless
	inputs.	the device’s audio is connected directly to the A/V
		receiver. See chapter 2, “TV Setup,” and perform
		the procedure to select the correct A/V receiver
		input from the A/V Receiver Connect list.
5.	There is no sound from the A/V receiver for my	NetCommand A/V receiver setup for the DVD
	DVD player or other surround sound device even	player or digital surround sound device other
	though I learned the IR code for the A/V receiver’s	device is wrong. See chapter 2, “TV Setup,” and
	DVD input or other input.	perform A/V receiver setup for a digital surround
		sound device.
6.	I’ve selected my DVD player or other surround	A physical audio connection from the device to the TV is required.
	sound devce in comobination with the TV speak-	• Connect the left and right audio output from the device to the
	ers in the Input Selection menu, but hear no	appropriate TV audio input. Now you can hear audio from the
	sound.	device through either the TV speakers or the A/V receiver.
		• Open the Input selection menu and select the A/V receiver for
		audio.
TV Guide On Screen (see the separate TV Guide On Screen® Interactive Program Guide User’s Manual for detailed information)
	Symptom	Remarks
1.	TV Guide On Screen® system shows no program	• Program listings are downloaded while the TV is off and the cable
	listings.	box is left on. It may take up to 24 hours to begin to receive TV
		program listings. It may take up to one week to receive all eight days
		of TV program listings.
		• Invalid ZIP code was entered at the initial TV Guide On Screen
		system setup. Select NetCommand from the main TV menu, then
		Guide and enter the correct ZIP code.
		• Check the connections between the TV and the TV Guide On
		Screen input (cable, antenna or cable box and IR cable). At least
		one antenna connection must be associated with the TV Guide On
		Screen system to receive program listings.
		• When using CableCARD™, the cable company may have converted
		the TV Guide On Screen host channel to a digital format and lost
		the information. Connect an antenna to ANT 2 and memorize the
		antenna channels in the TV Setup menu. Add ANT 2 to the TV Guide
		On Screen setup in the NetCommand menu. You may be able to
		download from the antenna information for both cable and antenna.
2.	TV Guide On Screen system program listings	• Incorrect ZIP code was entered at initial TV Guide system setup.
	don’t match actual programs	Select NetCommand menu, then Guide to enter the correct ZIP
		code.
		• For cable programs, there may be more than one cable company in
		your ZIP code. Refer to the TV Guide On Screen system manual for
		instructions on the Setup Service.