T R O U B L E S H O O T I N G

5

 

 

If you cannot fix a problem, call Technical Support.

Problem

Action

 

 

Does not feed or

Remove any jammed supplies.

has a paper jam.

Reload supplies.

 

 

Does not print.

♦ Check or replace the

 

 

printer’s battery.

 

♦

Your handheld’s application

 

 

may include a query for the

 

 

battery voltage. Refer to the

 

 

Programmer's Manual for

 

 

more information.

 

♦ Make sure the supplies are

 

 

loaded correctly and not

 

 

upside down.

 

♦

Verify communications

 

 

between the handheld and

 

 

printer by removing the

 

 

handheld from the printer

 

 

and re-connecting the

 

 

handheld to the printer, or

 

 

see your System

 

 

Administrator.

 

♦ The printer’s duty cycle may

 

 

be exceeded. Allow a

 

 

10-second pause between

 

 

labels.

 

NOTE: This is not a continuous

 

 

printer.

 

 

 

Troubleshooting 5-1

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Monarch 6017 manual Troubleshooting